Phimosis Products Opiniones 214

TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Placed an order for tracked and signed delivery, has still not arrived after nearly 8 weeks. Delivery address is within the UK as well, so shouldn't take long. I never recieved a tracking number for... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The product was fine until we mislaid 2 rings. Company says they will replace these. When we contacted them they said we could have a new set if we left a positive review. We said we only need 2 ring... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Order was shipped on 13th of Jan but has yet to arrive. Not gonna lie but I'm starting to feel that this might be a scam. Have emailed their support multiple times even attaching my receipt as proof b... Ver más

Valorada con 3 estrellas sobre 5

Bought the kit 3 weeks ago and I still haven't receveid it (International shipping). The tracking code they gave me doesn't seem to work on the royalmail website. I have written to them many times as... Ver más

Información sobre la empresa

  1. Urólogo

Escrito por la empresa

We are dedicated to the development of products to cure phimosis. The original manufacturers of phimosis rings.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

My doctor said I need surgery becaus of…

My doctor said I need surgery becaus of phimosis but but this product helped me without surgery! After I was ordering cream,it comes very fast and Im not from England. I want to say BIG thank you for Mr. Andrew who according to my problem find the right way to solve the problem. Communication was perfect, knowledge and a fast of answering increadible! People if you still thinking try or not,don't waste your time order this product and your life gonna change. Its not easy when phimosis is ruing your sexual and personal life.

19 de febrero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Order was shipped on 13th of Jan but…

Order was shipped on 13th of Jan but has yet to arrive. Not gonna lie but I'm starting to feel that this might be a scam. Have emailed their support multiple times even attaching my receipt as proof but did not receive a single response. Gonna give them the benefit of doubt and wait another week or two. Saw they had raving reviews on reddit, but honestly my experience has been disappointing.

18 de febrero de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Don't expect communication

They do not provide tracking. They do not respond to emails despite their website giving a clear email address if there are problems. Orders seem to be hit or miss. My first order took less than 10 days to arrive to the US from UK. My second order, which I haven't received yet, was ordered coming up on a month ago. I'll give it 2 more weeks and if I do not hear from them or do not receive my item I will be opening a dispute with PayPal.

Edit: oh yeah I'm sure people are just flooding your email for a phimosis device. Phimosis is not common. You're acting like this is some crazy hyped item. Stop lying.

13 de febrero de 2023
Opinión espontánea
Logotipo de Phimosis Products

Respuesta de Phimosis Products

Hello Mr Petersberg. We received an email yesterday from you, but nothing prior to that. We are currently experiencing a significantly higher volume of emails requesting phimosis advice and guidance on using phimosis rings etc so apologies for not getting back to you yet. In relation to your query, you chose the free shipping option which previously didn’t allow tracking. You’re probably aware of the Royal Mail cyber attack which caused disruption, and as a result, all orders are now sent by courier (fully tracked). We will need to send again or refund so please email FAO Andrew with your preference

Valorada con 5 estrellas sobre 5

Ordered again, I hope my order arrives this time

Ordered again (48025), I’m going to give Phimocure the benefit of the doubt, let’s hope this time they figure out the shipping and my order arrives in time, will update this review to 5 stars in case everything turns out to be ok.

Update: Received the package on March 9th, everything looks good.

12 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ich bin sehr zufrieden mit dem Ergebnis…

Ich bin sehr zufrieden mit dem Ergebnis innerhalb der doch relativ kurzen Zeit.
Einfache und problemlose Anwendung.
Ich hatte erst an eine Operation gedacht, doch nach der Anwendung von Phimocure ist das nicht mehr notwendig.
Es empfiehlt sich aber den letzten angewendeten Ring noch etwa 14 Tage länger zu nutzen um eine Rückbildung zuverhindern.

10 de febrero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Items received

Items received and are of quality. Ty

6 de febrero de 2023
Opinión espontánea
Logotipo de Phimosis Products

Respuesta de Phimosis Products

Hello Mr Perez. I emailed you regarding the shipping issue - you responded saying hope it gets resolved quickly. I’m sorry about the postal issues. We’re still trying to rectify Royal Mail postal problems from orders placed before we changed to courier. Thankfully we’ve had no problems since changing to using courier. I’ll have the parcel redirected back to us and have your order refunded. For the benefit of the discussion your tracking number is LE069288900GB Thanks and apologies again

Valorada con 3 estrellas sobre 5

Somewhat unresponsive however...

17th feb 2023: After another set of emails, I recieved a response. They were polite, sorted any issues and a couple days later, I recieved my parcel. Just prepare to be patient and/or persistent. I will update this review again in time once I've used the product.

5th feb 2023: Given what this company does and how it can help people, I really don't want to leave this review. However, given the lack of response from them to myself and what seems like many others, I cannot recommend them at all.
I ordered at the start of January and haven't recieved nor heard anything from them.
I will update this review going forward depending on how and if they respond.

3 de febrero de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Still waiting ...

I don't want to criticize the products but the customer service is really bad! Are you the only one to manage the whole company?!

I ordered on December 2, 2022 (order No. 46775), almost 2 months! and I still haven't received anything.
I have been sending emails for a month now and no response. Even with the subject "FAO Andrew" no answers.

when I see here the opinions of some who have waited months, I lose hope of having my package one day...

EDIT: I got a response with the choice between a refund or a tracked package. They answer! but it's a bit slow

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing bit of kit.

Amazing bit of kit I had been using some D.I.Y cotton wool to stretch but had to keep replacing and wasnt getting adequate stretch beyond the initial. And made urination difficuilt\impossible. Then I found these rings the levels and instructions make it easy to use and progress with stretching company very helpful post sale with lost rings advice and tips for better use such as adding a smaller ring inside a bigger ring to ease progression through the levels.

Great alternative to going under the knife. The only alternative.

29 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great results so far, a genuinely positive experience

I’ve had phimosis for over 20 years, decided to do something about it. Spoke to my GP then emailed phimocure. One thing was apparent immediately, their knowledge was a million times more thorough than my GP. So bought a kit and cream last Sunday. Arrived by evri on Wednesday and I started the treatment on Wednesday evening. Began with size 5 and I’m now 4 days in and on size 7. I really regret not doing this when I was younger. My GP gave me a bleak outlook with hand stretching and suggested I try phimocure. So far so good

22 de enero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Received it later than expected, customer service needs work - BUT definitely worth purchasing (product works!!)

Paid extra for tracking on order (on 19th January 2023) - order Id 47592

No response from customer service email, on ETA, after emailing them!

Please respond asap with tracking link or provide refund! Thanks

UPDATE: They responded to email subject FAO Andrew with tracking link.
Customer service needs work, hoping to receive package in the next 2 weeks, will update this to 4 stars upon arrival.

Update 23rd Feb - arrived later than expected (4-5 weeks in total), apparently some courier issue, but they've fixed it.
Product looks great, having tried it a few days - already seems to make a difference.

I recommend purchasing it! But may require patience!

19 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Probably a scam

In august 2022 I ordered from this company, and also used the express delivery option which meant paying extra. I was supposed to get an email with tracking but nothing happened for 3 months and they didn't reply to further emails. They replied to an email sent 3 months after the initial order, where they claimed they would send it again, but 2 months later nothing happened, no email containing tracking information was received, and they didn't reply to further emails after that.

12 de agosto de 2022
Opinión espontánea
Logotipo de Phimosis Products

Respuesta de Phimosis Products

Hello. We apologise if there has been an issue but this was delivered. You can check your tracking LE069093143GB via royalmail.com If you feel that their delivery status is inaccurate please contact us as we will need to investigate further with the courier

Valorada con 1 estrellas sobre 5

Poor customer service. Poor shipping

Very disappointed I ordered with tracking and faster shipping and as today my package didn't left the post office yet. I want a refund. But the email is worthless. They don't respond to messages order 47352. Order placed on January 7th.

Edit: They told me package is late because of the royal mail cyber attack.
I applied for a refund.
Use this Email if you want to get an answer:
phimocure @ aol.com (delete space)
If you are paying extra for special shipping maybe using a worldwide company like FedEx ,DHL o UPS is better

25 de enero de 2023
Opinión espontánea
Logotipo de Phimosis Products

Respuesta de Phimosis Products

Hi Erick, I’m sorry about the delayed reply to your message. We use Royal Mail, and unfortunately they have recently had a cyber attack which has prevented the tracking of international parcels (https://www.royalmail.com/service-update). Parcels are moving through the network to their destinations but tracking is very limited. Your order will reach you any time now. We respect your frustration with this and will apply a refund so that you will receive your order without charge. The shipping companies you mentioned, cost between £31 to £46, so it would not be reasonable to expect customers to pay this. However as a result of the recent Royal Mail delays, we appreciate that we need to change the shipping system and have set up an account with Evri and DPD. As of yesterday, we now send all international orders via these couriers instead, and updates are provided directly from the courier to your email. Apologies again for the frustration encountered

Valorada con 5 estrellas sobre 5

Works very well

The products work very well, the rings themselves are high quality and the additional cream helps a lot aswell. I ran out of the cream after using the rings as the treatment in my case required a lot of time, they send me a new tub for free which was nice.

Overall i would recommend phimocure, just keep in mind you need to be patient and consistant to see results.

24 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Package not received

I ordered one of your products two months ago, on the 12th of November, and it has since not come. I sent an email to the admin about the issue, but got no response.

My order number is 46417.

18 de enero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good product, needs some improvements

I like that it gives a passive option for stretching. I never knew that it was not normal to have foreskin like that.

However, with the kids, I wish there was more clear guidelines and what the sizes are. Also, I wish the shipping was quicker in North America as I am from Canada. I also wish the customer service could be quicker as it can take weeks for replies sometimes.

6 de enero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fairly good product!

Order #46875

Andrew got back to me. He sent a new package, twice! Both arrived.

It takes some patience but got my product in the end.

Seems to be working ok 👌🏼

13 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

I misplaced an item from my purchase, and as the kit has changed since my last purchase they have offered to replace to full kit. Excellent service. Thumbs up.

9 de enero de 2023
Opinión espontánea

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