Phone Enterprise Opiniones 374

Respuesta de Phone Enterprise

21 nov 2025

Hi there, thanks for letting us know, and I’m really sorry to hear about the camera and screen issue — that’s definitely not the condition we want our phones arriving in. We’ll get this sorted for you as quickly as possible.

Just to clarify one point: your order did not include the original Apple box, as this is a paid add-on. You have only been charged for the handset itself, so please double-check your order details.

The issue with the rear camera/cracked lens and the purple shadow is not acceptable. Please send us a clear photo or video showing the camera condition and the purple shading on the screen, and we’ll arrange the best solution for you right away — whether that’s a replacement, repair, or refund.

Thanks again for your patience, and we’ll make this right.

Respuesta de Phone Enterprise

Actualizada el 8 oct 2025

We’re sorry to hear you were disappointed. We do our best to clearly outline our shipping policy — including cut-off times — on our site to help avoid any confusion.

It appears this order was placed after our cut-off time, which is noted in our policy. Because of that, processing and delivery took place on the next business day.

If you feel this may have been a misunderstanding, we’d truly appreciate it if you’d consider updating or removing your review. We’re always available to help clarify any concerns and want to ensure all our customers feel taken care of.

Respuesta de Phone Enterprise

25 ago 2025

We’re really sorry to hear your order was damaged in transit. While courier handling is outside of our direct control, we always want to make things right for our customers. Please contact our customer service team before leaving negative feedback — we're here to help resolve any issues quickly and fairly.

Respuesta de Phone Enterprise

25 ago 2025

Thank you for your honesty — we’re really sorry for the earlier issues and totally understand your frustration. We’re glad we could make things right in the end, and we truly appreciate you giving us the chance to do so. Your feedback helps us improve, and we hope to serve you better in the future.

Respuesta de Phone Enterprise

19 jun 2025

Thank you for your feedback.

We're sorry to hear that the product didn’t meet your expectations. We understand that sometimes customers change their minds, and we aim to make the return process as smooth as possible in such cases.

As part of our policy, refunds are processed once the returned item is received and inspected. We appreciate your patience during this process and are happy to assist if you need an update—please reach out to us at sales@phoneenterprise.co.uk

Your satisfaction is important to us, and we hope to serve you better in the future.

Respuesta de Phone Enterprise

15 may 2025

Thank you for getting in touch, and we sincerely apologize for the frustration you've experienced while trying to track your order.

We’ve been made aware of an issue affecting our tracking links, and our development team is actively working on resolving it as quickly as possible. We understand how important it is to have accurate updates on your order, and we're doing everything we can to restore full functionality.

In the meantime, if you can provide us with your order number and the email address used to place the order, we’d be happy to manually check the status and provide you with an update.

We truly appreciate your patience and understanding, and we’ll keep you updated as soon as the issue has been resolved.