Phone EnterpriseOpiniones 

374
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... Ver más

Valorada con 1 estrellas sobre 5

Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... Ver más

Valorada con 5 estrellas sobre 5

Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... Ver más

Valorada con 5 estrellas sobre 5

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... Ver más

Información sobre la empresa

  1. Tienda de celulares
  2. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

374 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(374)

11 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Brilliant phone

Brilliant phone, my daughter was over the moon with it. Slight delay in receiving my phone which had me panicking until I contacted the messaging service. They explained that they didn't have exactly what I was after and would I mind changing phone colour. The new phone arrived the next day. Brilliant service.

23 de marzo de 2023
Valorada con 5 estrellas sobre 5

Very good delivery time and good phone…

Very good delivery time and good phone quality no problems bought an iPhone 12 for only 250 pounds would definitely buy from here again also called the company for enquiries very good response time most sites don’t have a phone number

6 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% customer satisfaction

Ordered Iphone X for a gift. The Iphone came in excellent condition with no faults. I’m really happy with the battery life. 100% recommend buying from Phone Enterprise. Definitely will purchase again. Thank you for excellent service.

28 de enero de 2023
Valorada con 1 estrellas sobre 5

Sent the phone back and still have had…

Sent the phone back and still have had no sign of a refund or exchange.
Taking way too long with no updates.

21 de diciembre de 2022
Logotipo de Phone Enterprise

Respuesta de Phone Enterprise

Dear Matt,

We try our best to respond to customer but please understand we have a return portal which is the correct way to return items. You have returned a phone without any label or a letter to know the item belongs to you. If you have any further information feel free to contact our sale@phoneenterprise.co.uk

Regards,
Kaiser

Valorada con 1 estrellas sobre 5

My phone just never worked it was on…

My phone just never worked it was on went it came after 2 minutes it died and its not turning on. I payed £195 pound for it and ive tried getting a refund but im assuming its not going to happen because the page of the product is disappeared so i cant link the page on paypal and the seller isnt replying.
Please can you sort this out for me so i can give the phone back and get my money back and prevent your fellow humans also losing there hard earnt money.
Thank you.

2 de diciembre de 2022
Logotipo de Phone Enterprise

Respuesta de Phone Enterprise

Dear Bilal,

Thanks for your feedback as we value all feedback however all goods are tested and in some instances electronic will do the unexpected. Hence we offer 30 days hassle free and 6 months warranty.

We have automated return portal on our website which allows you to file for a return and are available on WhatsApp.

*Update*
No attempt from the customer to contact us or return the phone.

Valorada con 5 estrellas sobre 5

Great service

Great service, phone came in excellent condition and works well- would purchase again from phone enterprise

9 de noviembre de 2022
Valorada con 5 estrellas sobre 5

iPhone X PERFECT

Ordered a iPhone X £190 got it the next day immaculate condition had it for a few weeks now and not a single fault. Battery health 100% brilliant. Definitely worth buying from this website. I was expecting at least some scuff marks as it is a 2nd hand phone but none. Thank you for a great Grade phone at a good price

13 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have purchased 2 Samsung S10s over…

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrived in about 4 days, I wasnt in a rush as had my old phone. Was initially dubious 1st purchase as read so many negatives but mostly about delays in delivery, which I wasnt concerned about. Very pleased with both purchases and will recommend

29 de octubre de 2022
Valorada con 3 estrellas sobre 5

Phone itself was in perfect condition…

Phone itself was in perfect condition but it was delivered late and also came locked *I'd punched it unlocked* for this resolve I then had to contact customer support who were very vague about why it had come locked with someone else's sim card still in it they sent me the unlock code 4 hours later

29 de octubre de 2022
Valorada con 4 estrellas sobre 5

Bought an iPhone X

Bought an iPhone X as an early Xmas present to replace an older iPhone.

Good communication from both the company and the courier and free delivery within a few days was great.

Almost perfect but with 2 niggles:
I went for the "Excellent condition" option but although it was in reasonable condition excellent would have been a far push mainly due to the excessive scratching all around the SIM card bay. It's now in a protective case so the scratches aren't visible but after paying for excellent they shouldn't have been so bad.

The other smaller niggle is that the phone only comes with a usb cable, a flat battery and no charger. We didn't need to use it immediately so had time to get a suitable usb power supply but for the overall cost a charger would be a nice gesture.

28 de octubre de 2022
Valorada con 5 estrellas sobre 5

Another great phone

This is the 2nd phone I have bought and again great customer service. Phone is perfect. It was advertised as pristine and it definitely is.
No doubt I will get a 3rd phone when the time comes.

6 de octubre de 2022
Valorada con 1 estrellas sobre 5

Order not received yet.

An easy process. But I bought the phone as a gift, everything was going well. I get the confirmation that details have been passed to dpd and parcel should’ve been delivered next day. The unfortunately still don’t have the parcel yet. I don’t mind the wait but it was a birthday gift for my sister, I’ve messaged Phone enterprise but I’ve not gotten any replies back.

10 de octubre de 2022
Logotipo de Phone Enterprise

Respuesta de Phone Enterprise

Dear Sam, we try to our best to cooperate with our couriers but however certain issues are not in our control. It was an uncommon instance you didn't receive a reply and we’ll do better in the future to ensure there are no issues.

Please feel free to reach out to sales@phoneenterprise.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

Regards,
Kaiser.

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