So far they seem to be on point explaining the processes etc, i haven’t had to claim yet so i cant confidently say anything about it!
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Ver más
La empresa ha respondido
I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Ver más
La empresa ha respondido
I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Información de contacto
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Reino Unido
- 03300577101
- info@pinnaclewarranties.co.uk
- pinnaclewarranties.co.uk
3,7
Medio
169 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We have been dealing with this company…
We have been dealing with this company as a repairer since the beginning. Their claims are quick when all information is received. Payment averages 24 hours which is perfect for us. Maddie and the team are always at hand
22 de noviembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Thank you so much for your wonderful feedback! We truly value our long-standing partnership with you. It’s great to hear that our claims process and payment turnaround are working well for your team. Maddie and the rest of us are always here to support you — we appreciate your trust and look forward to continuing to work together.
Kind Regards,
The Pinnacle Warranties Team.
Horrendous company and pointless warranty
Went to a vat registered garage they priced what needed to be done at £760 they approved £32. Horrendous company and ridiculous excuses.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good afternoon Daniel Littke,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad that we were able to approve your claim in line with the terms and conditions of your warranty agreement.
We understand that it was disappointing that the motor could not be considered. Unfortunately, as the motor was found to be seized, this falls outside the scope of the warranty, which covers sudden and unforeseen mechanical or electrical failure. A seized motor indicates a progressive issue rather than a sudden failure, and therefore could not be authorised.
We are pleased, however, that the remaining components were approved in accordance with your warranty cover.
Thank you again for your feedback
Kind regards,
Pinnacle Warranties
Avoid at all costs
Avoid at all costs. Terrible communication, took the car to a garage for repairs 50 miles away and didn't return it. The job was done as cheap as possible, and despite me asking for the documents for the repairs, I never received them. It took 3 months to get the car back and the repairs failed.
9 de febrero de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good afternoon Suzie,
The warranty claim recently submitted for your vehicle was authorised in full. We apologise that you are unhappy with the outcome. We hope this provides clarity on the matter.
Kind Regard's,
The Pinnacle Warranties Team.
Engine problem
First class service, claimed on my warranty, it was sorted out very quickly. Once the work was completed, i sent in the invoice, and claim form, and the money i had paid for the repairs was very quickly refunded to my account. Very pleased with the service.
Thank you.
9 de noviembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good morning Michael,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that your warranty claim was handled quickly and that the reimbursement process went smoothly. Providing prompt, reliable service is very important to us, and we’re pleased that your experience reflected that.
Kind Regards,
The Pinnacle Warranties Team.
Brilliant Company
Took out a warranty on my Land Rover when I purchased it and am so glad it did, 8 months into ownership and there was a major issue. Pinnacle arranged for the car to be collected from my home address, and the car was fixed within 8 working days to no cost to myself! I had read a lot about warranty companies not honouring agreements, but Pinnacle have been amazing, I would suggest them to anyone wanting to get a warranty on their car.
31 de octubre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good afternoon Shannon Thurston,
Thank you for your positive review. We truly appreciate you taking the time to share your experience. Feedback like yours helps us continue to improve our service and reinforces our commitment to providing the highest level of support.
Kind regards,
Pinnacle Warranties
The warranty is a scam and will not cover anything
They promise to fix many items in the brochure but when one of these items fail they claim it’s wear and tear and not covered.
Every single item on the list that can fail will not be covered and they will refuse to fix anything under warranty
You could have a brand new gearbox fail the next day after buying the car and they would say it’s wear and tear
Save your money do not buy this warranty .
I suspect the positive reviews left here are bot account or fake reviews from the company itself because no matter what the problem is with the car they won’t fix it because of wear and tear
1 de noviembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good afternoon David,
Thank you for your review and please accept our apologies that you are dissatisfied with the outcome of the assessment carried out.
We have previously requested additional information from you however, without a reference or the necessary details, we are unable to provide an accurate or comprehensive response to your enquiry.
If you would like to discuss this matter further, please do not hesitate to contact our Claims Department, who will be happy to assist you and review your concerns in more detail.
We appreciate your understanding and look forward to resolving this with you as soon as possible.
Kind regards,
Pinnacle Warranties
Had preferred to give 0 star
Had preferred to give 0 star, but that options doesn’t exist!
If you want to pay for a warranty that covers nothing, please do sign up with this company.
If you plan to buy a car with this as warranty, don’t buy the car as you cannot trust to have any protection as they cover NOTHING and don’t believe a single word as they have 50 million loopholes to avoid paying out anything.
Sadly have experienced that the hard way!
1 de agosto de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good morning Robin,
Thank you for your review and please accept our apologies that you are dissatisfied with the outcome of the assessment carried out.
We have previously requested additional information from you however, without a reference or the necessary details, we are unable to provide an accurate or comprehensive response to your enquiry.
If you would like to discuss this matter further, please do not hesitate to contact our Claims Department, who will be happy to assist you and review your concerns in more detail.
We appreciate your understanding and look forward to resolving this with you as soon as possible.
Kind regards,
Pinnacle Warranties
Had an issue with my car whilst out and…
Had an issue with my car whilst out and was lucky enough for bmw to help straight away and get me back on the road, i contacted piancle to put. Claim in and was told as i hadnt asked them in advance and got their permission they would jot entertain my claim....what was i supposed to do sit on the side of the road and get a tow to a garage and then wait for days to get a review... ive found the whole experice very badly done so my advice is unless you 100% have the time to follow this process d0 jot buy their policy
20 de octubre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good morning Sean Mower,
We’re sorry to hear that you’re unhappy with the outcome of your recent warranty claim.
Unfortunately, as the repairs were carried out prior to our assessment, we are unable to validate the claim. Our engineering department requires the opportunity to assess the vehicle in its unrepaired state in order to determine whether the issue falls within the terms of the warranty agreement.
We understand this may be disappointing but we hope this explanation provides clarity regarding our decision.
Kind regards,
Pinnacle Warranties
Thanks to my local garage for filling…
Thanks to my local garage for filling out the claim form, after that everything was sorted, claim approved, repair completed, payment made, very polite and helpful receptionist,excellent service.
10 de octubre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Thank you for sharing your feedback. We’re so pleased to hear that your claim process went smoothly and that our team provided helpful and courteous service throughout. It’s great to know your local garage made things easy as well. We truly appreciate your kind words and the opportunity to assist you.
Kind Regards,
Pinnacle Warranties.
I've a 12 month policy and just made my…
I've a 12 month policy and just made my first claim - very helpful and covered 90% of repair bill which was paid out swiftly after the work was completed.
17 de octubre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Thank you for taking the time to share your experience. We’re delighted to hear that your claim was handled quickly and that you were satisfied with the level of cover provided. We’re committed to making the claims process as smooth and efficient as possible, and it’s great to know we met your expectations. We appreciate your feedback and your trust in us.
Kind Regards,
Pinnacle Warranties
Not a chance would I ever buy a car…
Not a chance would I ever buy a car again that had a warranty from this company…….purchased a car from a dealer and within two weeks started to have issues so contacted Pinnacle who firstly had no idea of the warranty in place by the dealer so contacted the dealer who hadn’t even put it through.
Dealer added the warranty the next day so I called up and was told to get an estimate for repairs…….full diagnosis done and reported to Pinnacle who said they don’t pay out for diagnosis (£90 out of pocket already) and then they informed me that the warranty only covers repairs up to £500.
Total cost for repairs was over £1500 plus labour and the £500 wouldn’t even cover the labour cost……the warranty the dealer provided was the lowest you could possible cover on a car.
Contacted the dealer who as you might have expected wasnt very cooperative even though I explained it was for a mother and two disabled children he didn’t care.
Luckily I have a Dad that cares and he’s replaced:
Rear pads and discs ( discs were dangerous)
Brake caliper guides( seized on)
Both rear tyres were dangerously below legislated tread depth.
Air bag switch faulty( hence why it was turned off at time of sale)
9 stored fault codes in relation to auto gearbox again wiped at point of sale.
Gearbox had to be removed and reconditioned due to jumping everytime I pulled away.
No washer bottle lid so had to replace
Both wiper blades looked like they had never been replaced so had to replace them as well
Rear brake lights kept blowing due to faulty connection which has now been rectified.
Price for car was just over £2k
Parts and labour £1800 ( friend in the trade)
So just shy of £4000 .
Before buying a car check if the warranty is through this company and then check the level of cover because I can assure you it won’t cover the repairs.
12 de octubre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Thank you for your feedback. We sincerely apologise for the experience you’ve had. Unfortunately, we’re unable to escalate this matter without additional information. To assist you appropriately, could you please provide us with further details regarding the issue?
Kind Regards,
Pinnacle Warranties.
Respuesta de Pinnaclewarranties
Hi Frank,
Thank you for your feedback! We’re glad to hear everything went smoothly. We appreciate you choosing Pinnacle for your car warranty needs.
Kind regards,
Pinnacle Warranties.
Waste of time
They made me jump through a lot of hoops to get an estimate, questioned the estimate without reading it properly, and then came back and said it wasnt covered. It was a waste of time. They could have said straight away that they class seats as "interior trim" and are not covered, but instead they wanted an estimate done, mileage confirmed, no work to be done before they check it etc. This was with the "Enhanced EV" policy so I guess the essential policy doesn't pay out for anything!
19 de septiembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Hi Mark,
Thank you for taking the time to share your experience. We’re really sorry to hear that the process felt frustrating and time-consuming. We understand how inconvenient it can be to go through multiple steps, only to find out that a specific item isn’t covered.
Until the itemized quotation is supplied, which explains what components require replacement and why, we have nothing to escalate to the engineering department for assessment in accordance with the terms and conditions. We hope this provides clarity should you wish to proceed with submitting any future claims on your vehicle.
Kind regards,
Pinnacle Warranties
Carnt fault the company for processing…
Carnt fault the company for processing the claim to get car fix, car took a while to get sorted but not there fault.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good morning Dave,
Thank you for taking the time to leave a review of our business.
We’re glad to hear that you were pleased with the service you received, and we’re here should you need us again in the future.
Kind regards,
Pinnacle Warranties
Easy to deal with
Easy to deal with , kept me informed and a fast decision on the claim .
16 de septiembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Hi Sidney
Thank you for your feedback! We’re delighted to hear you found the process easy and that we kept you informed throughout. Providing fast, efficient claim decisions is always our goal, and we appreciate you choosing Pinnacle for your car warranty.
Kind regards,
Pinnacle Warranties.
Had a great experience with pinnacle…
Had a great experience with pinnacle warranties. Had an issue with my car and went to get it fixed and they paid out the same day. The team were helpful and very quick to resolve the issue.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good afternoon,
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to resolve your issue quickly and make the process smooth for you. Your recommendation means a lot to us, and we’re always here to help if you need anything in the future!
Kind regards,
The Pinnacle Warranties Team.
Don’t Bother
Don’t Bother - it’s not worth the paper it’s written on. They will do whatever they can to not pay out.
The MOT was out of date - however the company proceeded to tell me to get a diagnostic test knowing they wouldn’t pay out!!!
Don’t take out a warranty with this company they waste your time and your money!!!!!
21 de agosto de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Good morning Hayley M,
We're sorry to hear you're disappointed. We aim to assess all claims fairly and in line with the warranty terms and conditions. In this case, the claim could not be progressed as the vehicle did not have a valid MOT at the time — a requirement clearly outlined in the agreement.
We understand that this may be frustrating, but maintaining an up-to-date MOT is a standard condition of cover to ensure vehicles meet legal and safety standards. These terms are in place to protect all policyholders and ensure consistency in how claims are handled.
Kind regards,
The Pinnacle Warranties Team
Don’t waste your money with this…
Don’t waste your money with this company they will do everything they can to avoid honouring your warranty it literally isn’t worth the paper it’s printed on
20 de agosto de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Hi Tommy Miller,
We're really sorry to hear that you’ve had a disappointing experience. This is certainly not the standard we aim for, and we take feedback like yours seriously.
We’d appreciate the opportunity to look into what happened and see if we can help resolve the issue. Please feel free to reach out to our team, and we’ll do our best to assist you.
Thank you for bringing this to our attention — your feedback helps us improve.
Kind regards,
The Pinnacle Warranties Team
Brilliant company!
Absolutely brilliant service! Can’t thank or rate Pinnacle Warranties enough!
8 de agosto de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Hi Kendal,
Thank you so much for the amazing feedback! We're absolutely thrilled to hear that you had such a great experience with us. It truly means the world to our team to know our service made a difference.
Thanks again for your support and kind words — we're here whenever you need us!
All the best,
The Pinnacle Warranties Team
Many thanks to the team at Pinnacle…
Many thanks to the team at Pinnacle Warranties. I had a slight problem with my car. I didn't think it would be covered. and it WAS!
A couple of things needed to be done to get it sorted. But hey, i guess they have their processes.
I'll make sure my next car has their warranty!
Many thanks
1 de julio de 2025
Opinión espontánea
Respuesta de Pinnaclewarranties
Hello!
Thank you so much for your kind words! We're really glad to hear that we were able to help get your car sorted — even when you didn’t expect it to be covered. We understand that processes can take a little time, and we truly appreciate your patience.
It means a lot to us that you’re planning to choose Pinnacle Warranties for your next car as well. We’ll be here whenever you need us!
All the best,
The Pinnacle Warranties Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.