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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

So far they seem to be on point explaining the processes etc, i haven’t had to claim yet so i cant confidently say anything about it!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de seguros de automóviles

Escrito por la empresa

Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(169)

108 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I took out a warranty with this company…

I took out a warranty with this company when we bought our minibus, 7 months later a problem arose with the vehicle, I took to my local garage and pinnacle covered all costs to repair.
Very streamlined company, keeping me informed at all times! Well done and thank you

12 de agosto de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon,
Thank you so much for your kind words and for taking the time to leave this review! We're really glad to hear your experience with our warranty service was smooth and that the repair process was handled to your satisfaction. It's always our goal to make things as easy and stress-free as possible, and we're pleased to know we kept you well informed throughout.
Kind regards,
The Pinnacle Warranties Team

Valorada con 5 estrellas sobre 5

Great help and pleasure to speak with

25 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon Jordan Bailey,
Thank you for taking the time to review our business.
We look forward to speaking with you again soon.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Very good communication and not the…

Very good communication and not the usual take your money and not pay out company. To make a claim you have go through a process which was easy. Would reccomend.

9 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning Blu-Belle Johnson,
Thank you for kindly taking the time to review our business.
We are pleased you were happy with the service you received.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Easy to deal with

Easy to deal with. Got the job done in no time! Happy to deal with again in the future

14 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon Massimo Clothing,
Thank you for taking the time to review our business.
We are pleased you were happy with the service you received.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I've used so many warranty company's with my business and how found this one to be the best.
My rep Craig is a truly outstanding guy with great knowledge in the motor trade.

15 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon John,
Thank you for taking the time to review our business.
We have informed Craig of your kind feedback.
Kind regards,
Pinnacle Warranties

Valorada con 2 estrellas sobre 5

waited 2 wks to be told would not honor…

waited 2 wks to be told would not honor warranty paperwork said decision in 24hrs not until seller contacted did you reverse decision

6 de junio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon Mrs. Rickard,
Thank you for taking the time to leave us a review. After reviewing the information provided, we found that the warranty claim submitted for your vehicle falls outside the coverage parameters of your warranty agreement. However, as a gesture of goodwill, we have contributed towards the cost of the repairs needed on your vehicle.
We appreciate your understanding and value your feedback.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Great company for a small used car…

Great company for a small used car dealership like mine. Easy portal, good prices and excellent communication. Area rep John makes everything all that little bit easier too.
Would highly recommend

11 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon Harry,
Thank you for taking the time to review our business.
We have escalated your kind feedback to John.
Kind regards,
Pinnacle Warranties

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. Parts that are clearly listed in their covered items do not get covered. They leave your car stuck in a garage for 4 days before coming up with an excuse as to why a part that has completely failed not due to wear and tear but an actual break with photographs to prove is not covered despite being listed in their covered items. If this was indeed the case then they could have said at the initial call! Complete farce of a company…..
And their response below is ridiculous, no missed calls or emails, their “Enhanced” cover clearly states radiators so why when the radiator header tank is split is it not covered? It’s part of the radiator it doesn’t come separately. Complete con.

10 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning Calum Gordon,
We have reviewed the correspondence, we can see we attempted to contact you to gain further information but we were not contact until 48 hours later therefore, this delayed the completion of our assessment.
The issue is with the head tank not the radiator itself, due to the header tank not having a mechanical not electrical function, the claim submitted on your vehicle falls outside the parameters of the warranty agreement. To clarify, we have not declined the claim based upon wear and tear, the source of the issue does not fall under your agreement.
We hope this provide further clarity on our assessment.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Honest and efficient!

Honest and efficient!
Always confident dealing with John and the team at Pinnacle.

9 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon RJ Batts,
Thank you for taking the time to review our business.
We have informed John of your kind feedback.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Super quick with their investigation…

Super quick with their investigation and decision. Garage said they were one of the better companies to deal with

7 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good afternoon Daniel Sowter,
Thank you for taking the time to review our business.
We appreciate your kind feedback and have informed our team.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Made a our claim with the claims team

Made a our claim with the claims team. Assessed within 2 hours. Dpf regenerated and off we went. A warranty that did what it said it does.

4 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning The Lacey's
We’re absolutely delighted to hear this!
Positive news like this reminds us why we do what we do. Thank you for your support and trust in our business.
Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

supporting business

supporting business. our car had lots of issues when we bought it. they attempted to assist with what they could. some thi is weren't listed in their warranty cover, but the bits that were they paid for

2 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning Dan Sambucci,
Thank you for the kind words and support!
We’re thrilled to hear such positive feedback and truly appreciate you taking the time to share it. It means a lot to our team and motivates us to continue delivering the best possible service.
Kind regards,
Pinnacle Warranties

Valorada con 1 estrellas sobre 5

Will happily take your money and then…

Will happily take your money and then happily make it as difficult to claim as possible. Always coming up with additional requests for proof that it’s covered under be policy. Avoid this scam company

27 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extended warranty on used vehicle

If you buy a used vehicle and it doesn't have a full service DO NOT buy extended warranty as the vehicle won't be covered. Proof of full service history is needed for any claims. Which a garage sold us warranty on used vehicle which had half service and only as we tried to claim we was asked for proof of full service history... Also want a lot of information even a detailed estimate as per their email wasn't enough... Save your money extended warranty not worth it.

2 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

Excellent company , made the claim process seamless with no hesitation

8 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning Lee Hallett,
Thank you for taking the time to review our business.
We are pleased you are happy with the service you received.
Kind regards,
Pinnacle Warranties

Valorada con 1 estrellas sobre 5

Not worth the paper it printed on… take…

Not worth the paper it printed on… take your money and continue to up the hoops you have to jump on though until they have you on a technicality and don’t pay out. Meanwhile you’re not allowed to have the repair sorted until they agree so you can’t use your car whilst this is all going on. SCAMMERS

8 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A totally worthless warranty

A totally worthless warranty. My van had an oil leak reappear that was previously (badly) repaired by One Automotive the supplying dealer. Pinnacle refused to acknowledge the claim as I logged it on the last day the warranty was active. Tried really hard to get me to extend the warranty though. Just as an aside, at the time of writing this One Automotive are ignoring my emails.

8 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless, put your money in the bank instead.

Pinnacle warranties are useless, took my £300 no issue when I bought my car in August 2024.

Earlier this year the gear linkage cable failed costing me over £400 and they were not interested as it is "wear & tear".

Now my timing chain needs replacing as the chain guard fell to pieces and has ended up in my oil sump, my coil pack also needs replacing. The job is estimated at £1550 and again, they are not interested as it is "wear & tear"

I am now £2K in the hole 10 months after I bought the car, even after paying for the extended warranty. Save your money and stay away from these hope dealers, put your cash towards any repairs as they are most likely going to say "wear & tear" although the parts are listed as covered in the brochure.

I had a different company for my other car, again, I had to replace the clutch... not covered. Sub-frames... not covered as it was "wear & tear". AVOID!!!!!!!!!!!

1 de julio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning Elton Borg,

Thank you for leaving a review and for expressing your concerns regarding the recent warranty claim assessment.

Following a thorough review, it has been determined that the elongation of the timing chain has caused continuous contact with the timing guides. Over time, this prolonged interaction has led to the guides fracturing and breaking apart, with fragments subsequently entering the sump.

It is important to note that this type of issue is not considered sudden or unforeseen, but rather the result of gradual wear and deterioration over time. As such, it falls outside the scope of coverage provided under the warranty agreement.

We are aware that you have been liaising with the Director of the Claims Department regarding your case. Please be assured that your claim has been assessed in full accordance with the terms and conditions of the warranty.

We regret that we are unable to assist further with this matter and apologise for any disappointment caused.

Kind regards,
Pinnacle Warranties

Valorada con 5 estrellas sobre 5

Very positive experience for me

Very positive experience for me. Absolutely nothing for me to do. All worked out between Pinnacle and my garage. Very pleased.

13 de junio de 2025
Opinión espontánea
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Respuesta de Pinnaclewarranties

Good morning David Smart,
Thank you for taking the time to review our business.
We are pleased you are happy with our service!
Kind regards,
Pinnacle Warranties

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