So far they seem to be on point explaining the processes etc, i haven’t had to claim yet so i cant confidently say anything about it!
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So far they seem to be on point explaining the processes etc, i haven’t had to claim yet so i cant confidently say anything about it!
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Really impressed with the service received while putting in a claim for repairs. From start to finish really helpful & made it really easy for me to. I have never dealt with claiming before but th... Ver más
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I had just registered with Pinnacle Warranties, just twoday later i received a call from a Lady to inquire if I have received my documents. She went through with me and explained the terms and cond... Ver más
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I would like to encourage customers to research other warranty company’s that offer better services and cover. Most importantly I was encouraged to take Pinnacle warranty by the Dealership when I p... Ver más
La empresa ha respondido
Manufacturer standard levels of protection and Roadside Rescue included. Industry leading claims service and same day payment. State of the art dealer portal and customer app for full control of registration, renewal and claim processing.
Unit 81, The Wenta Business Centre, Colne Way, , WD24 7ND, Watford , Reino Unido
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I took out a warranty with this company when we bought our minibus, 7 months later a problem arose with the vehicle, I took to my local garage and pinnacle covered all costs to repair.
Very streamlined company, keeping me informed at all times! Well done and thank you

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Very good communication and not the usual take your money and not pay out company. To make a claim you have go through a process which was easy. Would reccomend.

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Easy to deal with. Got the job done in no time! Happy to deal with again in the future

Respuesta de Pinnaclewarranties
Great company to deal with. I've used so many warranty company's with my business and how found this one to be the best.
My rep Craig is a truly outstanding guy with great knowledge in the motor trade.

Respuesta de Pinnaclewarranties
waited 2 wks to be told would not honor warranty paperwork said decision in 24hrs not until seller contacted did you reverse decision

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Great company for a small used car dealership like mine. Easy portal, good prices and excellent communication. Area rep John makes everything all that little bit easier too.
Would highly recommend

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Avoid at all costs. Parts that are clearly listed in their covered items do not get covered. They leave your car stuck in a garage for 4 days before coming up with an excuse as to why a part that has completely failed not due to wear and tear but an actual break with photographs to prove is not covered despite being listed in their covered items. If this was indeed the case then they could have said at the initial call! Complete farce of a company…..
And their response below is ridiculous, no missed calls or emails, their “Enhanced” cover clearly states radiators so why when the radiator header tank is split is it not covered? It’s part of the radiator it doesn’t come separately. Complete con.

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Honest and efficient!
Always confident dealing with John and the team at Pinnacle.

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Super quick with their investigation and decision. Garage said they were one of the better companies to deal with

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Made a our claim with the claims team. Assessed within 2 hours. Dpf regenerated and off we went. A warranty that did what it said it does.

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supporting business. our car had lots of issues when we bought it. they attempted to assist with what they could. some thi is weren't listed in their warranty cover, but the bits that were they paid for

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Will happily take your money and then happily make it as difficult to claim as possible. Always coming up with additional requests for proof that it’s covered under be policy. Avoid this scam company
Joke of a company… will continue to ask for more and more documents and proof of claim whilst not allowing to get your vehicle repaired until you give up.
If you buy a used vehicle and it doesn't have a full service DO NOT buy extended warranty as the vehicle won't be covered. Proof of full service history is needed for any claims. Which a garage sold us warranty on used vehicle which had half service and only as we tried to claim we was asked for proof of full service history... Also want a lot of information even a detailed estimate as per their email wasn't enough... Save your money extended warranty not worth it.
Excellent company , made the claim process seamless with no hesitation

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Not worth the paper it printed on… take your money and continue to up the hoops you have to jump on though until they have you on a technicality and don’t pay out. Meanwhile you’re not allowed to have the repair sorted until they agree so you can’t use your car whilst this is all going on. SCAMMERS
A totally worthless warranty. My van had an oil leak reappear that was previously (badly) repaired by One Automotive the supplying dealer. Pinnacle refused to acknowledge the claim as I logged it on the last day the warranty was active. Tried really hard to get me to extend the warranty though. Just as an aside, at the time of writing this One Automotive are ignoring my emails.
Pinnacle warranties are useless, took my £300 no issue when I bought my car in August 2024.
Earlier this year the gear linkage cable failed costing me over £400 and they were not interested as it is "wear & tear".
Now my timing chain needs replacing as the chain guard fell to pieces and has ended up in my oil sump, my coil pack also needs replacing. The job is estimated at £1550 and again, they are not interested as it is "wear & tear"
I am now £2K in the hole 10 months after I bought the car, even after paying for the extended warranty. Save your money and stay away from these hope dealers, put your cash towards any repairs as they are most likely going to say "wear & tear" although the parts are listed as covered in the brochure.
I had a different company for my other car, again, I had to replace the clutch... not covered. Sub-frames... not covered as it was "wear & tear". AVOID!!!!!!!!!!!

Respuesta de Pinnaclewarranties
Very positive experience for me. Absolutely nothing for me to do. All worked out between Pinnacle and my garage. Very pleased.

Respuesta de Pinnaclewarranties
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