Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... Ver más

Valorada con 1 estrellas sobre 5

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... Ver más

Valorada con 5 estrellas sobre 5

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos de mano
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de bolsos
  5. Tienda de bolsos y equipaje

Escrito por la empresa

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

456 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,1

Todas las opiniones

(456)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Awesome bag

The bag I got is great quality and I love the style. The order arrived sooner than I expected. The company's commitment to environmentalism is a huge plus. I only wish the bag opening was wider so my hands don't scrape the zipper when I reach inside.

27 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly! We have made a note of your feedback and passed it along to our Product Development team for future designs.
-Kat

Valorada con 5 estrellas sobre 5

Beautiful handbag

Beautiful handbag. I love the colour and the feel of it. The pockets inside were perfect and it’s comfortable yet stylish!

26 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for your feedback! We are happy to hear you love your new Pixie Mood bag! We always strive to product high style product with low environmental impact.
-Kat

Valorada con 5 estrellas sobre 5

Love the bag and wallet!

Love the bag and wallet!! The colour is gorgeous and has amazing sustainable quality. The order also shipped very fast! Great service!

24 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Valorada con 5 estrellas sobre 5

perfect bag and fast shipping

Shipping took like 2 days which was amazing! And the bag is exactly what I was expecting such amazing quality!

23 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Valorada con 5 estrellas sobre 5

Shipment was fast

Shipment was fast. The bag is beautiful and was packed safely!

23 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Valorada con 5 estrellas sobre 5

Gianna Crossbody in Mineral Blue - LOVE THE WIDE STRAP!!!

I was so excited to receive my first Pixie Mood purse. Canadian, vegan, cruelty-free and the inside section made from recycled plastic bottles. What more could you ask for? Well, I absolutely love this purse. More than any bag I've ever purchased. It is the perfect size (iPhone 11, Kindle, Keys, ID and more) - but it's still relatively small, therefore comfortable and it's not bulky. It came with two straps, which is the best part. I'm partial to the WIDE STRAPS. I don't like the skinny straps. I would love it if Pixie Mood sold wide straps as a separate option so that you could use them for any purse. Or, better yet, give you the option of choosing a skinny strap or a wide strap or both. I will be a lifelong customer and will be bragging about Pixie Mood to all of my friends. Thank you so much. Oh, and the mineral blue is a gorgeous colour. Goes with everything. Thank you Pixie Mood for doing the work that you do. It is so very appreciated :)

22 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for taking the time to leave us such a fantastic review! We are so happy to hear you love the Gianna Crossbody as much as we do, and enjoy the strap options! Your feedback has been passed along to our team, we truly appreciate your kind words and support!
-Kat

Valorada con 3 estrellas sobre 5

Good company mission but bad return policy

I like that the company is using cruelty free leather, this is mainly the reason I decided to place my first order with them.
However, their return policy is not flattering at all, you will have to pay $8 return fee, and if you want to get your money back, you have to return them 14 days from postmark, or else, you will only get store credit. And ALL on sale items are considered to be Final sale, which means no return.Return policy is supposed to protect customer for their shopping experience, but from what I see, the only one they want to protect here is themselves.

18 de agosto de 2021
Opinión espontánea
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for taking the time to review us! We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated. If there is an item you would like to return please reach out to support@pixiemood.com, our support team will guide you through the return process and work with you to come to a solution.
-Kat

Valorada con 5 estrellas sobre 5

Love my new purse

Love my new purse. It arrived in 2 days and was exactly what I need. I recently broke my hip and need hands free over the shoulder. The dimensions posted on the site helped me make my decision as did the two types of straps. Best of all, Canadian made and Vegan Leather.

11 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for the amazing review! We are so happy that you love your new Pixie Mood purse. It's a goal met for us knowing you enjoyed your experience with us!
-Kat

Valorada con 3 estrellas sobre 5

Is sent an email immediately after I…

Is sent an email immediately after I ordered something bc I realized I needed to change the address. That was a week ago and I still haven't gotten a response or the package and I am moving.

5 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for sharing your feedback, we are sorry to hear you are having difficulty reaching out to our Support Team. We have not received your email, our Support Team will reach out to you directly to assist further!
-Kat

Valorada con 5 estrellas sobre 5

Wonderful!

The bags were beautifully made and they shipped faster than expected. Packaged neatly and safely. Wonderful to work with.

5 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so happy to hear you enjoyed your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support.
-Kat

Valorada con 4 estrellas sobre 5

Peut-être une option en français?

Peut-être une option en français?
*
Maybe a website in french?

Merci! * Thanks!

5 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Merci d'avoir pris le temps de nous laisser un avis, nous apprécions vos commentaires! Notre site Web est disponible en français via les paramètres du navigateur, si vous rencontrez des difficultés techniques, veuillez nous contacter directement à support@pixiemood.com
Merci encore pour votre avis!
-Kat

Valorada con 5 estrellas sobre 5

I saw the backpack in a shop on…

I saw the backpack in a shop on holidays and wish I had got it. So when I got home, I bought it immediately. So happy with my purchase!

4 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so happy to hear you enjoyed your experience with us! We truly appreciate your kind words and support.
-Kat

Valorada con 5 estrellas sobre 5

Cute!

I got the Ida Card Case in Mineral Blue/Nubuck. It's super cute and it fits all my cards! The quality feels nice, and the little "Pixie Mood" is subtle and classy. I usually get everything in black but I love the color.

4 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for taking the time to leave us this wonderful review! We are so happy to hear you are enjoying your Ida Card Case and love the Mineral Blue/Nubuck colorway as much as we do!
-Kat

Valorada con 5 estrellas sobre 5

The Emelia tote is super cute

The Emelia tote is super cute, lightweight, and exactly what I expected. Can't wait to use it out.

3 de agosto de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

We are so grateful for your kind words. Thanks for sharing your review with us and the community!
-Kat

Valorada con 5 estrellas sobre 5

Awesome!

Love my wallet! I did a lot of research looking for a cute wallet that was also cruelty-free. Pixie Mood checked all the boxes! I will definitely purchase from them again!

30 de julio de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Enjoy your Pixie Mood wallet!
-Kat

Valorada con 5 estrellas sobre 5

Wow what a tote!

Wow! I received this purchase just 3 days after placing my order. This tote is the perfect medium size! I wish the inside pocket was just a little larger. It is not big enough for my cell phone. I can’t wait to put this tote to use.

26 de julio de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for the amazing review! We are so happy that you love your Pixie Mood order and it arrived so quickly. It's a goal met for us knowing you enjoyed your experience with us!
-Kat

Valorada con 5 estrellas sobre 5

Super Cute, Super Quick

This was my first time buying from Pixie Mood and really I am very impressed.
I ordered the Bianca Travel Organizer (sage) and the Cass Mask (black) for myself, along with the Greta Work Tote (sage) for my mother in law. I placed the order on a Monday, and all three items arrived the Wednesday - I did not even think such a speed was possible, incredible!
In terms of the Bianca and the Greta, I was relieved by the accuracy of the photos. It's not always easy to capture the true look of a product, but both the travel organizer and the work tote are just as pictured. The colour is a perfect blend of matte and glossy, ensuring that the pieces don't look fake nor cheap. The material is also very pleasing, both to the touch and to the eyes, and it feels sturdy and sustainably built.
I was a little worried at first because both items seem a bit "oversized" in the photos. The travel organizer is in fact quite an average and useful size, it could even double as a clutch. The work tote is large though, but it does not look or feel out of place, and all the space inside really is wonderful.
As for the masks, the material is soft and luxurious, and the adjustable straps are also comfortable.
All in all, we were extremely pleased with Pixie Mood!

26 de julio de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Wow, thank you so much for leaving us this kind and detailed review! We are so happy to hear that your order arrived quickly and that love all your new Pixie Mood products! Your support and kind words mean the world to us, thank you again for sharing your experience with us and the community!
-Kat

Valorada con 5 estrellas sobre 5

Great style - just what I hoped for!

I received my new purse (cross shoulder) today. It came so fast and I absolutely love it. Exactly what I was hoping for and I love the separation option, making it three usable styles in one purchase! Thanks Pixie Mood!!

21 de julio de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

Thank you for taking the time to leave us a review! We are so happy to hear your order arrived quickly and that you love your new Pixie Mood purse!
-Kat

Valorada con 5 estrellas sobre 5

3rd purchase and more to come

3rd purchase and more to come. Great quality!!

19 de julio de 2021
Logotipo de Pixie Mood

Respuesta de Pixie Mood

We appreciate your feedback and support! Hope you enjoy your 3rd order, thank you for taking the time to leave us a review!
-Kat

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más