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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... Ver más

Valorada con 1 estrellas sobre 5

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... Ver más

Valorada con 5 estrellas sobre 5

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos de mano
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de bolsos
  5. Tienda de bolsos y equipaje

Escrito por la empresa

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

456 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,1

Todas las opiniones

(456)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Product is great

Product is great, shipping was fast and website is user friendly.

15 de junio de 2021
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Respuesta de Pixie Mood

We are so happy to hear you enjoyed your experience with us! Thank you for sharing your feedback with us and the community!
-Kat

Valorada con 4 estrellas sobre 5

love the design, but want more neutrals!

Overall love my backpack! I do wish it was just a couple inches less long, and available in a wider variety of neutrals and less shiny materials. They scuff sooner and feel too trendy.

14 de junio de 2021
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Respuesta de Pixie Mood

Thank you for taking the time to review us! We always strive to reflect on ways we can improve, product feedback like this helps us do better and is very much appreciated.
-Kat

Valorada con 5 estrellas sobre 5

Service was prompt

Service was prompt, the purse is good quality and turned out just like i had hoped

13 de junio de 2021
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Respuesta de Pixie Mood

We are so grateful for your feedback! Thanks for sharing your review with us and the community!
-Kat

Valorada con 5 estrellas sobre 5

So happy

Beautiful bag, fast shipping. Very happy with my order.

11 de junio de 2021
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Respuesta de Pixie Mood

We appreciate your feedback, thank you for taking the time to leave us a review!
-Kat

Valorada con 5 estrellas sobre 5

Very quick shipping!!

Very quick shipping!!! Product is well made, good quality and very functional.

11 de junio de 2021
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Respuesta de Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and versatile items that don’t need to compromise!
-Kat

Valorada con 5 estrellas sobre 5

Good selection of beautiful products

Good selection of beautiful products. Website is easy to navigate. My order shipped quickly and I'm looking forward to receiving it. Thanks!

10 de junio de 2021
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Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you enjoyed your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support!
-Kat

Valorada con 4 estrellas sobre 5

I'm in love with my bag and would give…

I'm in love with my bag and would give 5 stars, but I unfortunately had to pay €61 for shipping and customs duty because it was delivered to France. I knew about the €30 shipping as that was included in the price when paying for the bag, but the €31 tax duty that I had to pay upon delivery was a bit of a surprise. I understand this is all on me importing something from outside the EU, but I thought I'd share my experience with anyone considering doing the same! I wish there were stockists in Europe, maybe one day!

9 de junio de 2021
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Respuesta de Pixie Mood

Thank you for taking the time to review us! We always strive to reflect on ways we can improve, feedback on your experience helps us do better and is very much appreciated.
-Kat

Valorada con 5 estrellas sobre 5

Thorough and prompt customer service

Thorough and prompt customer service- very happy and can’t wait for my bag to arrive! :)

7 de junio de 2021
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Respuesta de Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us. Thanks again for your kind words and we hope you enjoy your order!
-Kat

Valorada con 5 estrellas sobre 5

Nice product and efficient service

Products arrived in a timely manner (handbags were gifts for my mother). She really likes the colours and the material. Ordering online can be very hit-or-miss; that said, I’m glad I took a chance on the Pixie Mood handbags! :)

7 de junio de 2021
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Respuesta de Pixie Mood

We are so grateful you chose a Pixie Mood product to give as a gift! Thanks for sharing your review with us and the community!
-Kat

Valorada con 3 estrellas sobre 5

Desert Clay colour?

I am looking forward to using this bag, I like the circle design and it is larger than I thought. I can fit my phone, wallet, keys, easily with room for more without it looking too "full". Feels like a good quality bag but it is brand new so hard to say. Disappointed in the Desert Clay colour, I'd return for black. Online the desert clay colour looks for orange, in person, it is actually more of a dusty brown pink colour... This could be called desert clay haha but it's not how it looked in the photos online.

4 de junio de 2021
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Respuesta de Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear that the Desert Clay colorway did not meet your expectations. Our team has been informed of your feedback and will do better at making the colorway of our products more clear.
-Kat

Valorada con 5 estrellas sobre 5

Fabulous fakes

Their website is a little repetitive, they will show the same purse 10 different times on 10 different pages, just a different color on each page.
However, if you know what you want and you know where to find it, these environmentally friendly purses and wallets are amazing. Made to look like genuine leather, these look and feel like the real thing. This is not my first purchase from Pixie Mood and most definitely will not be my last.
I highly recommend the jewelry travel "box", the fact that every one sold comes with a tree planted to commemorate the sale was a major bonus for the eco friendly minded consumer.

26 de mayo de 2021
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Respuesta de Pixie Mood

Thanks for your amazing feedback! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you enjoyed your experience with us!
-Kat

Valorada con 5 estrellas sobre 5

Excellent experience and product

Excellent experience. Cute and responsible products. I love my new tote! And that it came with a smaller compartment that can be taken out and used as a crossbody bag! I thought I'd have to purchase a whole other bag, but no need! Very practical! Ordering, delivery, and receiving the item was simple and comprehensible.

25 de mayo de 2021
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Respuesta de Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Enjoy your Pixie Mood tote!
-Kat

Valorada con 5 estrellas sobre 5

I searched high and low to find a purse…

I searched high and low to find a purse that was sustainably made and of high quality. This is that bag. Like all the other reviews said, it's sturdy, has plenty of pockets and is very mature looking. The only thing I would recommend is two straps instead of one due to the amount of items you can fit into the purse it can become a bit heavy. Two straps would distribute the weight better. I will continue to buy all of my purses and wallets from Pixie Mood from here on forward.

24 de mayo de 2021
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Respuesta de Pixie Mood

We appreciate you taking the time to share this feedback with us! Our products are always designed to be high quality, stylish and functional. We will make a note of this for future designs, thanks for sharing!
-Kat

Valorada con 5 estrellas sobre 5

Items shipped right away

Items shipped right away! Great quality, I can't wait to wear the backpack to a nice night out. It's so cute.

23 de mayo de 2021
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Respuesta de Pixie Mood

Thank you for your feedback! We are happy to hear you enjoyed your experience shopping with us!
-Kat

Valorada con 5 estrellas sobre 5

Very happy with the product

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this purse, and happy that this company helps me reduce my carbon footprint. Just one thing could make the product better - being made in Canada instead of Asia.

19 de mayo de 2021
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Respuesta de Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Valorada con 3 estrellas sobre 5

Beautiful but beware of issues

The product I purchased shipped on time and the colour of the bag(sand) is true to picture. The item is also perfect for a work bag and is very chic, however, with only three weeks of having the bag (Ansley shoulder), it is already having issues. I don’t throw around my bags as I do try to keep them well maintained, but the threading above the logo is already withering and there is a crack on the rim of the bag (I wish we could attach photos for reviews). I’m not sure how long this bag will now last as the quality is not what I expected. This was my first pixie mood product as I wanted to try out another brand for vegan leather, but this may be my last as it does not hold up to quality.

17 de mayo de 2021
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Respuesta de Pixie Mood

Thank you for sharing your feedback. We’re sorry to hear your experience didn’t match your expectations. Your feedback helps us get better and we will definitely look into this issue. A member of our Customer Support Team will email you soon!
-Kat

Valorada con 5 estrellas sobre 5

Chic & Forward Thinking

I ordered my purse less than a week ago and it's perfect. The materials are sturdy but look stunning, are eco-friendly, and forward thinking. The brass like material is spectacular and I love how conscious every aspect of the bag is. It looks chic and expensive but in reality is super affordable. That's what I was looking for! I also love that it is a Canadian business and Canadian made.

14 de mayo de 2021
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Respuesta de Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Valorada con 5 estrellas sobre 5

Amazing service and Purse

I’m SO pleased with this bag, amazing quality and perfect for anyone looking for a small bag to toss their phone, keys, wallet in. Also the order came VERY fast

14 de mayo de 2021
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Respuesta de Pixie Mood

We are so grateful for your kind words and feedback! Thank you for sharing your experience with us!
-Kat

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