Plateaway Opiniones 

47
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered an Indian banquet for two from Oriental Club via plateaway. Delivery company do not confirm time slot but I was in anyway. Parcel arrived, very well packaged and each item clearly labeled wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered the Bamboo Sushi kit as an anniversary present for my Brother and Sister in Law. Plateaway customer service is phenomenal. They accommodated my special requests, kept me informed regarding t... Ver más

Valorada con 4 estrellas sobre 5

Roast chicken tender and well-flavoured but needed longer than the suggested time. Roast potatoes very tasty. Roast vegetables spoilt by hard-centred parsnips where the core had not been removed. Caul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the most wonderful experience with plateaway. After a slight delivery mix up (my end - not through the service) an incredibly helpful and just lovely customer service team called me to talk... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comida a domicilio

Escrito por la empresa

Your Favourite Restaurant Meal Kits Delivered To Your Door


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

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(47)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Food from hard rock was excellent as…

Food from hard rock was excellent as always - fresh , all ingredients needed provided and great value for Monday.

Free hard rock bag that came with it has been stolen by my daughter (4) , she loves it.

21 de octubre de 2021
Opinión espontánea
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Respuesta de Plateaway

Hey, we're really pleased to hear that you enjoyed your Hard Rock kit and that the bag that came with it is being put to good use!

We look forward to fulfilling your future orders with us!

Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Pizza gone missing

Not the ideal scenario but the support has been second to none!

Been a pleasure to deal with everyone at Plateaway and it hasn't deterred me from ordering from you again.

Pats on the back and ice-creams all round!

9 de octubre de 2021
Opinión espontánea
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Respuesta de Plateaway

Hey Hussain, it's great to know you're pleased with the resolution provided by our team. We can't wait to fulfil your future orders with us! 🍦

Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Rectified issue with excellent customer service

I ordered for national burger day but unfortunately they could not fulfill order so they delivered a week later and were promised extras for inconvenience. The extras didn’t arrive but plateaway arranged for me to receive the same order again for free. Excellent service. Thank you.

17 de septiembre de 2021
Opinión espontánea
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Respuesta de Plateaway

Hey Sam, we're so happy to hear our team have been able to turn your experience around - thank you for your lovely review! Can't wait to fulfil more orders from you 🍔
Best,
Team Plateaway

Valorada con 5 estrellas sobre 5

BEST MEAL KITS EVER

I have been a loyal customer of Plate away over the past 4 months. The team has been fantastic, meals delivered on time and overall great service. I would recommend to anybody looking to try something new, try a different restaurant or cook a lovely restaurant standard meal.

9 de julio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Brooke, thank you so much for this amazing review!! We really appreciate it. Best, Team Plateaway.

Valorada con 5 estrellas sobre 5

Plateaway done good :)

Burger order came squashed and poorly packaged by Eds Diner. Plateaway immediately reached out to me, sincerely apologized and offered to replace the order for free without any hassle. Brilliant customer service and replacement product was great. Will definitely be using plateaway from now on.

8 de julio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Kirsty, thank you for this amazing review and those kind words. We really appreciate it and look forward to seeing you back on Plateaway soon!
Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Excellent

Excellent. Easy to use and guidance was impeccable. 10/10 experience and would highly recommend to any couples for a fun night in!

26 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Thank you so much for this amazing review. We really appreciate it and hope to see you back on Plateaway soon!

Valorada con 5 estrellas sobre 5

Amazing customer service

Have used Plateaway several times over the last year and have been really impressed every time. The choice of kits/restaurants is great and their customer service is fantastic. I had an issue with my last order (no fault from Plateaway) and they responded so quickly and were brilliant in helping to resolve with the restaurant. Can't recommend them enough and will continue to order through them in future!

15 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Holly, thank you so much for your lovely review!! We really appreciate those kind words and look forward to seeing you back on Plateaway soon. Best, Team Plateaway

Valorada con 5 estrellas sobre 5

I’ve used Plateaway for takeaway meal…

I’ve used Plateaway for takeaway meal kits both in and now sort of out of lockdown.

They have an amazing list of really tasty, interesting and responsible places/restaurants (tried Ceru and Bancone, both delicious!). Also really good prices!

I Had an issue with one of the kits that was completely self caused by and the plate away team couldn’t have responded quicker or done any more (even though I had messed up and there wasn’t an issue). The co founder Lewis even contacted me directly by phone and bent over backwards to fix it.

All in all a great service and great food! Hats off to Plateaway and the Restaurants that work with them. Would recommend and will use again even without lockdown.

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Alex, thank you SO much for this amazing review!! We really appreciate it!! Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Great service, Great product

Great service, great product. The instructions were clear and straightforward and the ingredients were top quality.

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Jack, thank you for those kind words!! We're glad you enjoyed your kit. Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Exceptional company

Exceptional company! My orders always arrive quickly & well presented. Would highly recommend!

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Max, we're so glad you enjoyed your kit. Thank you for the review!! Best, Team Plateaway.

Valorada con 5 estrellas sobre 5

Amazing company

Amazing company, my orders always arrive on time and the customer service is fantastic!

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Molly, we really appreciate this lovely review, thank you so much!! best, Team Plateaway

Valorada con 5 estrellas sobre 5

Ordered The shake shack kits for 4 what…

Ordered The shake shack kits for 4 what an excellent experience was given order updates throughout kit was excellent quality and value tasted just like the restaurant I love being able to order my favourite restaurants at home same what a wonderful idea thank you Plateaway ☺️

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Hannah, Thank you so much for those kind words and amazing review!! We hope to see you back on Plateaway soon. Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Delicious, easy and fun

Ordered the DIY patty & bun kit. It came so fast, so easy to follow and DELICIOUS. Literally as good if not better than in the restaurant. Such a fun activity to do as a couple of if you want a night in with a twist! Highly recommend

11 de junio de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Ella, thank you so much for your lovely review!! Looking forward to seeing you back on Plateaway soon! Best, Team Plateaway

Valorada con 5 estrellas sobre 5

My Passo pizza was delicious!

My Passo pizza was delicious!! Customer service super quick to respond to queries too (as it was my first time ordering). A very happy customer, will definitely be back

23 de abril de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Lauren, Thank you so so much for your lovely review!! Best, Team Plateaway

Valorada con 5 estrellas sobre 5

Best Company EVER!!

Words cannot express just how pleased I've been with my entire experience at Plateaway.

I recently stumbled across their website after looking for something to celebrate my 30th Birthday. I ordered a few different meal kits from Carluccio's, Hard Rock Cafe and Ed's Diner. After ordering, I decided to email Plateaway to let them know that I needed all the kits to arrive at the same time for my Birthday. Within minutes, I got a telephone call from Emily who couldn't have been more helpful if she tried.

My order arrived the day before my Birthday and I was excited to unpack everything and put it in the fridge for the next day.

Preparation was a breeze and everything was absolutely amazing. I'd really like to thank everyone at Plateaway for a fantastic service and for helping to make my Birthday so enjoyable. I've already ordered again and I'm going to make sure I tell everyone just how great you are!

15 de abril de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Jessica, thank you SO much for this amazing review!! We really appreciate it!! Best, Team Plateaway

Valorada con 5 estrellas sobre 5

We ordered the Bancone kit which…

We ordered the Bancone kit which arrived on time and with super easy instructions. It was delicious!

15 de abril de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Sian,

Thank you so much for those kind words! We really appreciate it. Thanks for sharing your review and we look forward to seeing you back on Plateaway soon!

Best wishes, Team Plateaway

Valorada con 5 estrellas sobre 5

Amazing service!

Amazing service!
After a small glitch from the restaurant Plateaway saved the day - fantastic customer service above and beyond the call of duty

9 de abril de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Lorna, Thank you very much! We are so grateful and really appreciate your kind words. Thanks for sharing your review with us and the community. Best wishes, Team Plateaway

Valorada con 5 estrellas sobre 5

Really helpful responses

I was unsure about when my order was arriving as I had accidentally given then my wrong email address so I sent them an email asking them for details and they responded within 5 mins, when parcel arrived I thought one of the ingredients was missing, it wasn’t it was my error, so I sent them another email, again an immediate response, very helpful and very efficient

9 de abril de 2021
Opinión espontánea
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Respuesta de Plateaway

Hi Martin, Thank you so much for taking the time to leave us this amazing review. It is much appreciated! Best wishes, Team Plateaway

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