Platinum Valet - Approved Meet & Greet Operator Opiniones 

I had the Platinum EV package. Told it would be charged on my return, but wasnt.

Manager told me there was nothing he could do at the time. Meaning I had to stop in a service station. 3 weeks into a complaint and still no resolution.

The staff is professional, friendly and ready on time to pick up and collect my car. They also delivered the car cleaned, so it was wonderful.

Great service. Went above and beyond for our family and can’t thank you enough!

Incredibly easy and within a very short walk to the Departure Area
Drop off was great and pick up incredibly easy and car was there after we collected our luggage
Have been put off Meet & Greet services after last few times taking longer and being more stressful than Park & Ride, but this was a breath of fresh air
Would highly recommend!

Very smooth, very efficient.

Brilliant experience, had an sms 24 hours before reminding me about booking then a phone call. I suppose to phone 60 mins before arrival but I had a phone call asking me when will I arrive. Parked over a met by friendly staff who took over the car explained what I need to do on arrivals and directed me towards departure. On arrival I phoned when I got off plane, got my luggage and walked to the car park. Met by friendly staff who looked at my passport and handed car key.

I was sorting out luggage and someone else came to me and told me I have 6 minutes to leave. THAT IS ONLY NEGATIVE. if there was time limit we should have been informed it would be helpful. Other then that everything was brilliant. Seems like taking my car and returning used around 11 to 12 miles which is brilliant.

By far the best service for airport parking - I’ve tried a variety of solutions. Simple process, clear guidance, easy to gain access to. A couple minutes walk to/ from terminal. My flight was delayed over 24hrs, situation handled amazingly well and very accommodating team. Special mention to Harry. Thank you for your fantastic service. Will be using again.

Overall ok but too long waiting time. We called straight after landing while still on the plane. We arrived at the car park and still had to wait for 25 min. In the text message we received was stated around 35 min from the time of the call but this was greatly underestimated. There was no traffic as we landed during the night but the driver told us that they arrive late as the car park is very expensive at the airport and they don't want to wait. I'm not sure we will use it again.

Amazing and proficient

Easy service, quick to have the car back was waiting for us when we got to location already. No waiting at all

Perfect customer service from start to finish. Driver was there waiting at both drop off and pick up with our car returned as we left it. Would highly recommend.

Amazing staff! Harry was very helpful and the price is better than other car parks, only 3 min walking to the valet parking and they always very kind and helpful! The best car park in Birmingham airport. Me and my family have parked with them 6 times now, the only police approved valet parking with gated car park so the cars are secured when you’re away and amazing discounts if you are a return customer ;) thank you harry for making or trip easy and 0 stressful. We will keep booking with you every time ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

A little sceptical but used this service, based on good reviews. The service works well, it's well organised and the staff are great. When we fly out of Birmingham in future (if their rates are still competitive), then we will use again. Drop off & pick-up if close to terminal so a few minutes to walk to departures. Happy to recommend.

Excellent service absolutely great location just walk .

Great service especially Harry who was brilliant. Will definitely use again.
ASAD.

The whole process was pretty slick and well organised, rates were competitive and would most definitely use again. It was right near the terminal so only a few minutes to walk over to the terminal. Hami was friendly and very helpful, explained the process as we hadn't used this service before. Highly recommend!

Everything worked as it should and updates as and when necessary. Staff were friendly and efficient and delivery/pick up point was perfect.

Very poor experience with Platinum Valet. The driver was significantly late when collecting my car. As an apology for the delay, they explicitly promised me a complimentary car wash. However, when I got my vehicle back, it hadn't been washed at all. They failed on the original service and failed to deliver on the compensation they promised.

Great service. One of the best meet and greet car parking companies we have used. We did have to wait a little while (around 15mins) when we got to the drop off to been seen too, but the staff were friendly and doing their best to get through people quickly but thoroughly. On return the cars were waiting for us / staff were very tentative and ensured we were happy with the cars before driving off.

Drop off and collection was ok, I never understand why the key ring has to be split from the key fob but never mind. Car was there when I arrived back, but there was litter in the passenger footwell which has still not been addressed or apologised for. Would look for an alternative operator next time.