Platinum Valet - Approved Meet & Greet Operator Opiniones 

The whole experience was perfect from arrival to departure The only downside was the convoluted route to the terminal without adequate signage

We used platinum for our recent flight from bhx. Overall I'd say the service was good but we had to wait well over 30 mins when we dropped the car off, even though we rang ahead and provided them with our ETA. We had to wait for them again on the return home, although this was quicker.

Terrible experience. Called to say we arrived and agent said we would be delayed getting cases which did not happen. Had multiple calls whilst working thru airport saying we had to pay him to get our car. Eventually got to car park and was told we had to pay to get our key. Once I rang the police he decided to give me the key and say we had one minute to leave the car park. Luckily all the conversations was heard by police who have opened a case for extorting money. Avoid this company

Do not use this company, please heed my warning. I drop my car off on the 12th of June 2026 and the car was inspected and I was told my car was in good working order. This included a photograph of the screen where the mileage was displayed and I also took a photograph of this. There were no warning lights displayed. A couple of days into the holiday my Ford app registered my tyre beginning to deflate which was worrying. Upon returning to the airport after our holiday we met the operative who returned the car and he made no mention of the fact that there had been a warning light until I asked him. He then said yes there had been a warning light on, but he had cleared it. I then inspected my tyre and there was clearly a nail in the tyre. The operative called the manager who showed up and made it clear this was not their issue or fault. I pointed out the obvious that it was handed in, in perfect order and now returned to me in a condition not fit to drive (as the type was ay 19PSI well below the Ford dangerous to drive on level). The friendly attitude changed and the manager denied everything including that vehicles are checked on arrival. I said I was not happy and would complain and he just smiled and said it would come to him and we would get the same response, which is exactly what happened. I asked what was I to do now with a 128 mile journey and an unsafe car and he told me it was not his problem and he also added that we had 10 minutes to leave the parking area or face further charges. As I said please heed my warning and stay well clear.

Excellent service, very efficient and friendly staff and perfect location. Will be using them again for my September holiday.

Great communication from the moment I booked. Very polite staff took great care of vehicle. Drop off checks very efficient. Would definately recommend & will be using them again.

As a solo female traveller, the experience at Platinum Valet was safe, convenient, friendly and excellent and I cannot rate them highly enough. What a service, thank you!

Since I have booked with Platinum Valet for the first time, I never used another provider, when I fly from BHX airport.
Service is great, reliable and timely.
Staff is friendly, professional and attentive.
Will continue to use them!

First class service from start to finish. Checked vehicle before we left and delivered back before we arrived at drop off point. Very friendly staff. Would definitely recommend and use again.

Easy process , helpful staff, great price great location 2 mins walk from terminal

What can I say? An absolutely fantastic experience from start to finish. Drop-off was quick and hassle-free, and despite landing at 3am, our car was there waiting for us exactly as promised.

Harry runs everything like clockwork and provides exceptional service. Friendly, professional and incredibly reliable. It took all the stress out of travelling, and I honestly can’t recommend highly enough.

We’ll definitely be using the service again. Thank you, Harry and your team!

Was late coming to get my car which made us waste our money on the lounge, then on returns felt rushed to get out after a long flight

High praise for this company. Clear and timely communication and car returned promptly. Best valet meet and greet we’ve ever used. Charge was competitive and good value for money. Will be using again for sure

Very well organised Company, Harry made sure our car was ready for collection from the Valet Car Park as soon as we'd landed. Our vehicle was well looked after while we were away. Only criticism is the fact that my Dash Cam was disconnected when my car was picked up on the day we arrived. Apparently this is in the terms and conditions that they do this and is done to avoid their Secure Car Park being able to be located. Would have had 5 stars but for this.

From start to finish, Platinum Valet has kept up their professional manner. Keeping me up to date with timings and what will happen throughout the process. Very quick and efficient service cannot fault them. Having known that I have 2 kids with me they made sure that there was no delay. Harry and Hammi were amazing staff members and would definitely recommend any one flying from BHX, please use Platinum Valet. They even washed my car for me on return which was amazing :)

Thanks Platinum Valet x

The price at the time of booking was the most reasonable for the 11days. The drop off was sooth a little wait I would suggest you stay in car while waiting as we did get a bit cold. Pick up was good car there ready for us on return. The walk to the terminal was not far but building work ment a little more tricky only a problem if you have walking difficulties

Its not often we give a 5 star review but Platinum Valet really deserve it. The instructions on arrival and departure are exactly as written. We called on our way, really easy to park near the airport, very professional handover and put us at our ease about the valet parking. On our return we called as landed as agreed and they were already there when we got to the car park. The added surprise was the car was washed. And only 8 miles on the clock. A top service given with pride. We will definitely use again and recommend to others.

All round professional service from the moment we arrived and left our vehicle to our return in the early hours of the morning. Staff were helpful, courteous and efficient making the whole experience far less stressful and we will definitely be using this company again

Happy to recommend Platinum Valet. Efficient service with no problems. Good price and only a couple of minutes walk to the terminal. Had a few minutes wait on collection but nothing to complain about. Friendly service. Would use Platinum again.

Used Platinum valet.uk at Birmingham Airport. Excellent communication from start to finish, very helpful and efficient. Car was brought to the terminal within 30 mins of landing in same condition we left it with 6 miles more on the clock for those journeys. Would use again and recommend. They even insisted we stay in the terminal until the car was there as it was chilly.