Pony O Hair Accessories Opiniones 

I've emailed and sent a message through facebook and still no answer, after 10 days. They used to be so good in customer service, what happened? The main website is gone, just sends you to amazon. You can buy Pony O products there but not separately, I want the designer Pony O's but you can only order them in pairs with grey, black or beige, which I don't want. Went to the UK site and can order them from there but only with a credit card. When I contacted them to see if there is any other way of payment they don't respond. Very dissapointed because I love Pony O and I'm down to my last one.

Tried getting mullet at there barber shop and they made me look like a hippie never going back! 1 star!

After reading the mixed reviews I found the pony o on a discount anddecided to give it a go to see if it could work for me. I have long, thin and very straight hair, everything falls out, so I expected this to do the same. But I got it this afternoon and put it in immediately. I've walked the dog twice, did some vacuuncleaning, laundry and hanging on the couch with my tail in the pillows and this thing stayed put for 7 hours already. This is the first thing that managed to stay in my hair for so long. I like how my ponytail looks, it's not the rat tail I have with elastic bands, it looks a lot fuller. The only thing i don't like is that with the pony o i can't keep it tight in one hand while putting it in like i do with an elastic band, so it looks a bit more messy and i have to fix it while its in a tail, which doesn't really work as you all know. But the pros outweigh the cons. If it manages to not break for a few months i will happily buy one again. I guess you should just try it, the reviews are all over the place, but I'm happy with this thingy.

Absolute rubbish. Doesn't hold my long hair in place at all, slips out within minutes. Complete waste of money So disappointed.
I've also noticed that they reply to every bad review by saying they can't find you on their system. It's an absolute scam.

This company is fabulous, for quite a few reasons. My first order was lost in the mail, so I decided to reach out to the company, and to my surprise, the owner Nicol, answered the phone. I was also impressed with the fact that I was treated with such kindness and integrity, how she immediately sent out another shipment. I got that shipment and then decided to order the second Pony-o in the color black. Then once again, the product got lost in the mail. So I called Nicol and she immediately put that second item in the mail. Weeks later, I got both of the lost items in the mail, one was blue and the other black. I called Nicol to let her know that I received both of the lost packages, and that I wanted to pay her for both items. She would not take a cent.
( I also sent her a photo of what the packages look like, as if they had been kicked around in the dirt.)

Somehow and for some reason, both packages were lost their ability to be tracked, somewhere in Georgia. I live in Florida. This happened twice!
Clearly, this was none of Nicole‘s fault, so of course I wanted to pay her for the 2 recovered items.
Nicol refused to take a payment and instead thanked me for my patience and understanding. She also suggested that I share them with a friend or family member
It felt great to tell Nicol, “thank you so much,” because her pony-o was such a great invention, and it made my thin hair look thick☺️
I highly recommend this product and I also believe in supporting a product which happens to be invented by a wonderful woman of integrity.

I ordered Nov 22, my order never arrived in Mexico. 7 weeks later, I requested my order to be reshipped to a US address. They first agreed, but then cancelled the reshipment because the original order showed a failed delivery. My address was correct and they admitted they were having issues with their shipments to Mexico and no longer offer it. Nothing on the tracking indicates where the package is and they are expecting me to go on a wild goose chase 2 months after purchase? Absolutely horrendous. They could have easily fixed this situation. Now I have to dispute the charge and warn others that they do not care whether you get your order or not. I ordered over $100 worth as they were meant to be Christmas gifts. Overall an extremely disappointing experience and I would never order again.

Edit in reply to Pony-o reply:
The tracking I was given for the reshipment to the US address still says acceptance pending (as of this moment) and has not updated since jan 8. I have been not been given any new tracking number. I was however told that that reshipment was cancelled because of the delivery attempts in Mexico.

The tracking for the Mexico address does NOT says anything about it being available for pickup. Also there is a lobby that receives all packages and always has someone there. Always. So unless you can provide me the address where this package apparently is waiting for pickup, I don't even know where to check.

Very disappointing.
Too heavy for fine hair and not easy to close.

I love all Pony-O products! The bun bar, bling, pins and pony-I’d make it easy to style my long, thick, wavy hair without ruining my waves/curls. Everyone comments me on my hair when I wear the bun bar, bling and pins because they’re eye catching and decorative without hurting or scratching my scalp like most Bobby pins do. In the couple of years I’ve been wearing them, I’ve only had 1 of the inner rings inside the Pony-O break on me so that I couldn’t wear it anymore. I’ll definitely keep buying them!

I was excited to try this because I always get headaches from high pony tails. I have thick wavy hair. Well long story short it does NOT work. Like at all. It doesn't get tight and just falls right down. The company offers risk free 30 day trail, they don't tell you that you have to pay to ship it back. It would cost me $18.00 to ship it back which is more than double what I paid for the product itself. So I guess I got scammed into keeping this product that doesn't work. Don't waste your time!!
EDIT to Respond: A shipping label cost $18.00 if I could add an image here I would to show you. If you think it is only $2 or $3 to ship it back for the sake of customer satisfaction you would send me that label. The product does not work. I have watched all videos and it does not make a sharp edge like you suggested. You put barley any pressure or slightly tilt your head, my hair falls right down.

Mine has fallen in on itself its out of shape only 2 months I have and only used a few times. They told me to. Heat in my hands and run a pencil around the inside to strengthen it but that hasn't done anything, iv paid over 30 euros for this only to use a few times I am really disappointed. Could you maybe send me a new one and I cam send mine back and you can see for yourself what shape its in because I can't do anything with it iv tried with the pencil thing and so has my boyfriend it's fucxed no fixing it. I will mail pictures 📸

I did my order 22 october but i haven’t received my package!

I had bought these for my daughter a few years back. She has thick hair and said they work OK but don't really stay in place without readjusting them. I had kept one regular size in the leopard print. So recently I saw they had a smaller size now and thought they would work for my thin. They are Not smaller they are bigger than the old regular size. I want Pony O to make smaller ones for thin hair, kids, ponytails, ect... Look at the picture I took of them next to the old one. I can't use these so explain this Pony O the proof is it the picture and you owe me 3 in the Smaller Size🤔 Thank you

The order process was easy, and they arrived quickly. As a first-time buyer, I was hesitant on how well these would work but I absolutely love them!
I love them so much I bought a couple different items. I love how easy these are to use, I love the tutorial videos (bc let's face it, we have grown up using elastic bands and don't know any different, so videos help!) and I looovee now pulling clumps of hair out after fighting with the elastic band. My hair can grow!! I also like to run on my treadmill and the pony-o does not come loose which is nice. The elastic bands always slip down since I have fine hair,
Another benefit is that these don't stretch out, you can do ponytails and buns and a variety of styles.
I went from 1 order to 3 (had to buy different colors and bun barz) and I'm thinking of buying some for xmas gifts. Highly recommended!!

I am totally in love with this Brand!

Communication is so easy, fast shipping and definitely the best hair accessories.

Definitely recommend!!

Accessoire pour cheveux vraiment très bien, reste bien en place, super

I had to change the review because fortunately the order arrives today!
expectations respected

Really good for a ponytail, love them 😍

I ordered two of these on the promise that they held hair and didn’t slip out like traditional hair ties. I secured them properly as per the instructions, went for a run twice and they kept sliding out, so had to stop my runs several times to re-do my hair! So annoying! Then, eventually, they were hanging off the ends of my hair and I lost them both - on two separate runs. So, absolutely pointless purchases as they are lying in the gutter somewhere!
The product descriptions / selling patter should really state that they hold hair ONLY if you do not move much! These are NOT suitable for exercise!

I wear them a lot. Look good on my fine hair. Shipping to germany i a bit expensive though

I bought one item, I ordered to Europe. Your company took money for VAT but then kept it and I had to pay VAT again when the item arrived to my country. You don't react on my emails.

Update: thank you for prompt reaction and refund after I wrote this review.