The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are... Ver más
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Consulta las opiniones de los clientes
Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Ver más
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Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Ver más
La empresa ha respondido
Lovely products, however returning isn’t quite what you think, the fee for returning sales items isn’t to pay for carriage it’s just a fee (I’m assuming a restock fee), you have to organise & pay fo... Ver más
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Información sobre la empresa
Escrito por la empresa
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
Información de contacto
Reino Unido
- 020 7351 3003
- hello@pooky.com
- pooky.com
4,6
Excelente
1 mil opiniones
Ha contestado el 52% de las opiniones negativas
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I was expecting that hanging…
I was expecting that hanging accessories would have been included.
12 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Mrs Skinner,
Thank you for your feedback. We’re sorry the hanging accessories weren’t included as you expected. We understand how that could be disappointing and appreciate you taking the time to share your thoughts. It’s really helpful for us.
Best,
Mara
A great company to deal with
A great company to deal with. The first shade was too small but returned and refunded without any fuss. The second shade is just right. Not cheap, but quality and value for money is far more important.
24 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Stephen,
Thank you so much for your lovely review! 😊 We’re so glad we could get everything sorted quickly and that the second shade is just right. Quality and customer satisfaction mean the world to us - we truly appreciate your support!
Best,
Mara
Perfect customer service and amazing produts
We bought so many products from Pooky and are keeping most of them, they're wonderful...
And we always had an excellent customer service for the ones we returned for various reasons.
Thank you Pooky...
9 de junio de 2025
Opinión espontánea
Respuesta de Pooky
Hi Gokhan,
Thank you so much for your lovely feedback! It means a lot to hear that you’re enjoying your Pooky finds. We’re also really pleased that our team could make the returns process smooth and straightforward. We truly appreciate you choosing us! ✨
Best,
Mara
Beautiful lamps with shades
Beautiful lamps with shades. All easy to order and a pleasure to deal with Pooky.
18 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Laurie,
Thank you for your kind words. We’re so pleased you love your lamps and shades, and that ordering was simple and straightforward. It’s been a pleasure serving you - thank you for choosing Pooky.
Best,
Mara
Beautiful lamp but hugely overpriced
Beautiful lamp but hugely overpriced
23 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Robyn,
Thank you for your feedback. We’re glad you love the lamp and want to highlight that our lights are made to an exceptional standard, with quality and craftsmanship that really stand out. While the lighting market is very competitive, we aim to offer products that combine long-lasting quality with timeless design. We truly appreciate you sharing your thoughts.
Best wishes,
Mara
They look fantastic
They look fantastic, really happy with them!
21 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Lisa,
Fabulous to hear, thank you so much for your feedback!
Best,
Mara
Really pleased with my Pooky lights
Really pleased with my Pooky lights. The quality is noticeably better than high-street options - beautiful shades, solid bases and a lovely warm glow that makes the room feel cosy straight away. Ordering was easy, delivery was quick, and everything arrived well packaged. More expensive than budget lamps, but they feel like proper long-term home décor and definitely worth it.
23 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Paula,
Thank you so much for your thoughtful review. We’re delighted to hear how pleased you are with your Pooky lights and that you’ve noticed the quality, from the shades to the solid bases and cosy glow. It’s great to know ordering and delivery were smooth too. We truly appreciate your support and are so glad they feel like a worthwhile addition to your home.
Best,
Mara
Beautiful products
Beautiful products, exceptional service, and speedy delivery. Will definitely recommend and order again!
16 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Shelia,
Thank you for such a lovely review. We’re thrilled you’re happy with the products and service, and that everything arrived quickly. We truly appreciate the recommendation and look forward to welcoming you back again soon.
Best,
Mara
Wonderful products, great service
When we entered the showroom we were in awe of range of beautiful products on show. We were greeted by delightful staff, they were eager to help but not in any way pushy. A great experience, we took our sister in a few days later to share the experience with her
13 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi David,
Thank you so much for your lovely review!
We’re thrilled you enjoyed the showroom and our product range. It’s wonderful to hear that our team made you feel welcome and supported without being pushy - that’s exactly the experience we aim to create.
Bringing your sister back is the highest compliment. We look forward to welcoming you again soon! 😊
Best,
Mara
Happy Overall, But Packaging Could Be Better
I’ve made three purchases over the past two weeks and overall I’m very pleased with my experience. The lampshades I ordered are lovely and exactly what I was hoping for.
However, I did have an issue with the large terracotta lamp base. It arrived with the packaging in very poor condition - the box was badly damaged and the polystyrene inside had broken down, leaving pieces everywhere. Thankfully, the lamp itself wasn’t damaged, which was a relief.
That said, when spending £100 on a lamp base, I would expect a higher standard of packaging to ensure it arrives in perfect condition. I hope this feedback is helpful and that packaging can be improved for future orders.
17 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi there,
Thank you so much for your recent purchases, we’re so pleased you’re happy with the lampshades.
We’re very sorry about the poor condition of the packaging for your terracotta lamp base. While we’re glad it arrived safely, we completely understand your expectations at that price point. Your feedback is appreciated, and we’ll be reviewing this with our team to improve our packaging.
Thank you again for bringing it to our attention.
Best,
Mara
Really lovely, high quality products
The dimmer switches I ordered were delivered quickly and were really well packaged to protect the brass. They are great quality and make a classy addition to my sitting room. I will definitely be ordering some of the lamps I have had my eye on.
16 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Katy,
Thank you so much for your lovely review. We’re delighted to hear the dimmer switches arrived quickly and look so classy in your sitting room.
We’d love to help when you’re ready to choose your lamps - thank you again for your support! ✨
Best,
Mara
Brass bulkhead light.
I took delivery of a brass bulkhead light from Pooky. Im very impressed with the quality of finish and its a very solid and well made item. Definitely be shopping with them again.
18 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi there,
Thank you! We’re so glad you’re impressed with the brass bulkhead light. It’s great to hear you love the quality and solid finish. We can’t wait to welcome you back for your next purchase!
Best,
Mara
Great quality and quick delivery
Really lovely lampshades, great quality and perfect colour, look really perfect and not see through at all.
Fast delivery and packaged really well
12 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Sarah,
Thank you so much for your wonderful review! We’re delighted to hear you love the quality and colour of the lampshades and that they’re exactly what you were hoping for.
We’re also pleased they arrived quickly and safely. Thank you again for your support!
Best,
Mara
Just excellent!!
Pooky gives excellent service every time. The items are always extremely well packed and arrive speedily. This, on top of everything being of the highest quality and exactly as described online, makes Pooky my go-to when looking for lighting.
17 de enero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Trudy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re consistently happy with the service, packaging, and quality. It means a lot to know we’re your go-to for lighting. We truly appreciate your support! ✨
Best,
Mara
Small cooper
The lamps were delivered quickly and well wrapped. They are beautiful. We did have some trouble with the bulb connection in one of the lamps but eventually we got the bulb in and it is working well.
10 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Naomi,
Thank you for your lovely review! We’re so pleased your lamps arrived quickly and that you’re happy with how they look.
We’re sorry you had a little trouble with the bulb connection, but we’re glad it’s now working. Please feel free to reach out if you ever need any assistance. We’re always happy to help.
Best,
Mara
Light fitting arrived promptly &…
Light fitting arrived promptly & securely packed. When I get it up I’ll send you a photo of it in situ.
14 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Dervilla,
Thank you for your lovely review! We’re so pleased to hear your light fitting arrived promptly and safely. We’d absolutely love to see a photo - please do send it through!
Best,
Mara
I love lots of things from Pooky
I love lots of things from Pooky, especially their lights and lampshades. I reserve judgement on their dimmer light switches as several don’t work very well and have to be replaced.
13 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Jacqui,
Thank you for your support, we’re so glad you love our lights and lampshades.
We’re sorry the dimmer switches haven’t worked as well and appreciate your feedback. If you’re still having issues, please reach out. We’d be happy to help.
Best,
Mara
Beautiful mini rechargeable lamps
Beautiful mini rechargeable lamps. Less happy with lampshades. The teal silk was very roughly attached to the shade, and I can see the join when the light is on. Not good enough for that price.
16 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Lisa,
Thank you for taking the time to share your thoughts.
We’re delighted you’re enjoying the mini rechargeable lamps, but we’re truly sorry the lampshade hasn’t met expectations. The finish you’ve described isn’t what we’d hope for, and we understand your disappointment.
We really appreciate the feedback.
Best,
Mara
Ordering and delivery all very good
Ordering and delivery all very good .
The lampshade was a bit smaller than expected and only just clears the “bulb” unit . Would have preferred it slightly bigger . Beautifully made shade though .
13 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Jacqui,
Thank you for your kind feedback.
We’re so pleased that ordering and delivery went well, and that you’re happy with the quality of the shade. We’re sorry it wasn’t quite as roomy as you’d hoped; we completely understand.
If you’d like help exploring a slightly larger option, we’re always happy to help.
Best,
Mara
Soft and cosy lighting
Gorgeous lampshade that gives a soft and subtle light.
2 de febrero de 2026
Opinión espontánea
Respuesta de Pooky
Hi Charlotte,
That is wonderful to hear, thank you so much for taking the time to reach out.
Best,
Mara
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