J'ai renvoyé depuis plus d'un mois ma commande d'un montant de 75€... j'ai relancé un grand nombre de fois par mail, sans retour depuis tout ce temps, c'est scandaleux!!
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Consulta las opiniones de los clientes
Les mesures sur le site ne sont pas celle du vêtement reçu il était très très grand, y compris la longueur des jambes il fallait reprendre la combinaison à 3 endroit différents pour qu’elle soit bien... Ver más
La empresa ha respondido
It’s only possible to return in 7 days. I had a delay of receiving my dress 4 days. I send an e-mail i wanted to return the dress because it has a horrible fitting. (Left side is longer then the right... Ver más
La empresa ha respondido
Prachtige spullen, prima levering. Omdat het helemaal uit Frankrijk moet komen (en daar dus ook weer naar terug moet in geval van retour), heb ik goed naar de maattabel gekeken. Volgens die tabel zou... Ver más
Información sobre la empresa
Escrito por la empresa
Substainable women's wear brand promoting ethical fashion. A boho brand that cares about you, our animals & the planet 💚
Información de contacto
25 rue monge, 75005, Paris, Francia
- 0630062089
- ben@poppyfieldthelabel.com
- poppyfieldthelabel.com
2,2
Malo
69 opiniones
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Non remboursement de ma commande depuis +1mois
J'ai renvoyé depuis plus d'un mois ma commande d'un montant de 75€... j'ai relancé un grand nombre de fois par mail, sans retour depuis tout ce temps, c'est scandaleux!!
29 de octubre de 2024
Opinión espontánea
Terrible Experience
Terrible Experience, company lacks professionalism and seems fraudulent.
I ordered numerous items that were not as described and some had the worst smell imaginable (metallic and like mold). I was very disappointed and respectfully reached out to their customer service for support. Their team was very unfriendly and kurt. I was shocked at the lack of customer service, not even an apology was offered!! On the contrary, they were defensive and claimed they never had issues like this in the past (as I can now see this was a blatant lie, as online reviews are full of stories like mine).
After sending back all of the items I am still waiting for a full refund (going on 3 weeks in counting since the items reached their warehouse). I have now opened an official dispute and will be taking legal action if necessary.
At first I thought Poppy Field might be a young inexperienced company, so I gave them the benefit of the doubt. I even took the time to write them a constructive email where I shared my unpleasant experience as a customer and my disappointment with the lack of apology and rudeness I encountered dealing with them. To this day the company has not responded at all.
Such a shame.
I hope the company will take these countless negative online reviews seriously and remedy their lack of professionalism, so that other customers don't have a similar horrific experience in the future.
Good luck if you still decide to order from Poppy Field.
5 de agosto de 2024
Opinión espontánea
Respuesta de poppyfieldthelabel.com
Chère cliente,
Nous vous informons que nous avons remboursé la totalité de votre commande, en déduisant les 10 euros pour le label de retour comme indiqué dans nos conditions générales de vente. Vous avez tout à fait le droit de ne pas être satisfaite de vos articles, et vous disposez de 14 jours pour les retourner.
Vous avez ouvert un dossier sur PayPal, auquel nous avons répondu en fournissant la preuve du remboursement, moins les 10 euros mentionnés dans nos conditions générales de vente, option 1. Nous avons procédé au remboursement le 28 juillet, et votre remboursement via PayPal est prévu entre le 6 et le 11 août. Pour toute question concernant ce délai, il faudra vous adresser directement à PayPal, car cela est indépendant de notre volonté.
Vous êtes libre d'engager des poursuites si vous le souhaitez, mais sachez que nous avons conservé toutes les preuves du remboursement effectué en temps et en heure.
Cordialement,
Don’t buy there!!!
I bought a dress in sale which was too small. But it turns out that sale items cannot be returned. This is NOT written on their return page. It is not possible to get in contact with them. They don’t reply to mails and the telephone number I found is also unavailable. So don’t buy there!! They mislead you and are unreliable.
12 de julio de 2024
Opinión espontánea
This label sucks - dont buy from them
Unfortunately, this label sucks. I bought a dress for a high price with really poor quality. When I want to come in contact with the label go discuss this, they dont answer. Not on social media and not on email. Dont buy!
20 de junio de 2024
Opinión espontánea
Tijdje geleden een leuk giletje besteld…
Tijdje geleden een leuk giletje besteld bij Poppy the Label.
Wat een kadootje toen ik het ontving , enorm leuk ingepakt en een persoonlijk kaartje erbij .
Een en al lof!!
Ga zo door..
Gr Bernita Lubbers uit Hasselt
11 de abril de 2023
Opinión espontánea
Nie wieder
Nie wieder , angeblich ist das Return nicht angekommen. Was man auch noch selber bezahlen muss. Frecher Kundenservice einfach unfähig sich kundig zu machen ob die Ware angekommen ist .
7 de agosto de 2022
Opinión espontánea
Respuesta de poppyfieldthelabel.com
Madame,
Nous comprenons votre mécontentement, nous avons un portail de retour ou vous pouvez imprimé un label de retour dont nous disposerons le suivi et par lequel vous aurez été remboursé. Malheureusement, vous avez utilisé votre propre label de retour, le colis ne nous est pas arrivé, et vous ne pouvez pas nous communiquer un numéro de suivi de retour. ( ce que nous demandons à nos clients dans nos CGV lorsque le client préfère utiliser son propre transporteur)
Comprenez bien, que nous aurions aimé pouvoir vous aider, mais a minima nous avons besoin d'une preuve de retour, dès lors que nous n'avons pas récupéré l'article.
Cordialement
Jade
I really fell in love with Poppyfield the label
I bought one dress and one pair of trousers. Both are great! Great fabric, great shape, I love how they fit me. Absolutely perfect!
I will buy again. The shipment was really quick and I was well informed throughout it.
I fell in love with Poppyfield the label. ❤️
Really recommended.
28 de julio de 2022
Perfecte levering.
Perfecte levering.
Super coole broek met top.
Heb vandaag al 3 complimenten gekregen. Leuk merk, fijne stof dus het draagt heerlijk!
5 de agosto de 2022
shipping is ridiculously slow.
shipping is ridiculously slow.
they should really find a different delivery service company.
19 de julio de 2022
Opinión espontánea
Respuesta de poppyfieldthelabel.com
Dear, Could you let me know your order number ?
I see that your order is being delivered today.
Just so you know, you ordered your order on Sunday, July 10, your order was shipped on July 11, the next day as standard. Unfortunately in France the 14th of July is a national holiday so no business or activity is running. So that probably slowed down the journey of your package
The delays for Luxembourg are always a little longer with the local post office we do not know why and this service is beyond our control.
However, if you are in a hurry we offer an express service with UPS.
Sincerely
Anna
I ordered online
I ordered online. Nothing happened and I went to check where my order was online. It just said order had been cancelled. I had no notification from the company that they had cancelled my order or any explanation as to when until I contacted them and only then did they say I was to be refunded.
22 de junio de 2022
Respuesta de poppyfieldthelabel.com
Hello
Yes, unfortunately we have stock problems from time to time on some models especially when sales are high. Here are the joys of computing.
You have received an email from the system that the order has been cancelled and of course automatically refunded on June 17 where it is well notified that the dress is not available.
In addition, you sent us a message on Wednesday to confirm the cancellation of the sale and we replied the next day at the opening to confirm the cancellation and the refund.
The customer service seems very responsive and we are sorry for the inconvenience.
Nice evening
Anna
Love the dress!
23 de junio de 2022
Quick delivery and excellent customer…
Quick delivery and excellent customer service!
22 de junio de 2022
never again!
never again!
I ordered 3 Items,the material felt weird and smelled like cigarettes.One Item was a different one than I ordered.When I complained,I was told to be rude.
After returning all three items I had to wait almost a month for my refund and even had to remind them.For the return they also charge 10€
17 de junio de 2022
Respuesta de poppyfieldthelabel.com
Hello
After checking the items, they absolutely did not smell like cigarettes, the clothes are packaged and stored in a healthy warehouse where smoking and eating are prohibited.
On the other hand you bought a skirt last year which is designed with the same material that you returned, therefore your arguments are not valid.
We are sorry that you are not satisfied, but we confirm that the material is the same and that the refund has been made, despite the unfounded arguments.
Belle veste et belle chemise en taille…
Belle veste et belle chemise en taille M pour moi, tombe parfaitement.
Livraison en 5 jours
15 de junio de 2022
Opinión espontánea
No complaints about the product
No complaints about the product. Delivery could be a bit faster but it's nothing too serious
14 de junio de 2022
Wat een fijn duurzaam merk
Wat een fijn duurzaam merk! De duurzaamheid is tot in de details doorgevoerd. Een prachtige jurk, van een mooie stof en een fijne pasvorm
9 de junio de 2022
Respuesta de poppyfieldthelabel.com
Wat een fijn duurzaam merk! De duurzaamheid is tot in de details doorgevoerd.
Order was cancelled
2 de junio de 2022
Respuesta de poppyfieldthelabel.com
Dear Jeannette
Unfortunately these things happen, we have encountered a problem with our software in the last 2 weeks and some of our items have suffered a stock problem including yours.
I understand your dissatisfaction, I offer you a 20% discount code for your next order that I will send you in private message to apologize for the inconvenience.
Sincerely
Anna
Perfect service and very fast
Perfect service and very fast. I am really happy with all items, really love it!
31 de mayo de 2022
Respuesta de poppyfieldthelabel.com
thank ou so much
Excellent
I received my dress today. I love it!!! It is stylish and very good quality. Just as shown in the photo/website. Very satisfied with product and service.
30 de mayo de 2022
Respuesta de poppyfieldthelabel.com
thank you so much
Très réactif pour l'envoi et jamais…
Très réactif pour l'envoi et jamais déçue par le produit.
Je recommande
24 de mayo de 2022
Respuesta de poppyfieldthelabel.com
merci beaucoup pour votre gentil commentaire
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