Postandporch Opiniones 

I ordered my mailbox on May 27th after it was unfortunately hit by a car. When I placed my order, there was no mention of extended ship times. My order has been in "pre-transit" since June 11th (FedEx does not have the package) and I haven't received any updates yet. I've now been without a mailbox for 5 weeks.
I've requested to cancel my order multiple times without any response from the company. DO NOT ORDER FROM HERE.

Ordered 2 mailboxes, they charged me for both. Waited a month and they only sent 1 mailbox. They don’t have a phone number or live chat. Just an email with Ai responses. I’ve emailed them multiple times for over a week. No human response, just an automated reply telling me about their problems - family business that’s short staffed and overwhelmed. They shouldn’t take orders they can’t fill; or at least refund the money vs ghosting customers once they have your money and not send the merchandise. Guess I’ll have to file a complaint with the attorney general’s next week. And dispute the charge with Visa. Not sure what else to do.

UPDATE - Finally received the 2nd mailbox from them. Changed the review to a 3-star - the mailboxes are very high quality and beautiful. Better than anything I've seen at retail. But they have to fix their customer service issues. Seems like leaving the 1-star review was the fastest way to get them to respond. If I were them, I'd higher some college students part-time just to manage inquiries and elevate the more pressing issues.

My complaint is similiar to other reviews on this site . I ordered the Malone Mailbox back in May. They shipped the post only, and I have still not received the mailbox. I was misled by a few emails that the delay was due to the magnetic numbers. Recently I received an email saying the box was on backorder. I get the same canned email response and no one answers the customer service line. I asked for an RMA to return the post and refund my money , no response. I have disputed the charge with my bank card company .

I recieved my over $300 mailbox in May and it took over a month to receive it. The flag for the mailbox is missing. I reached out on P&P website via bot( No Humans) and I was told its too late to fix the situation. Finally have the mailbox installed and after a week it rusted out. P &P Total scam stay away from this company.

I placed my order on April 26. I received the post in like three days, but none of the rest of my order. I emailed customer service several times and received responses indicating a delay, and each time was told 1-3 weeks. However, still now no indication of any potential shipping date. The last email from them was received on May 22. I have sent follow ups on June 9, 13 and 19 and the company is no longer responding. They charged me in full on April 26. I will now most likely have to see how to dispute the charge or report fraud. I don’t know what else to do at this point.

I placed an order for an 'in stock' item and was promised it would ship within a week. Six weeks later, it had not. I complained and my order magically shipped the next day. The mailbox I received was smashed so badly the door would barely open. It was very well packed and there was no damage to the shipping box, so it was clear they still didn't have any stock and deliberately sent me a damaged item, hoping I wouldn't complain.

I sent it back for a refund, but now they've ghosted me and it looks like I will need to file a chargeback with my bank.

I ordered from here over a month ago. Nothing but delays, excuses and now defective and missing product. I’ve reached out to them via email atleast 10 times - just generic AI written responses. Took about a month to get my order when site says ships in 7-10 days. I ordered a mailbox, post and numbers. I didn’t receive my numbers and the post I got is broken and defective. I submit a claim on their site over a week ago, no response. I emailed them and messaged on Facebook over 10 times. Only response I get is “we’re a small family company blah blah”. You took my money, short shipped me product and sent defective product. I’ve boughten from atleast 500 e-commerce brands in my lifetime - this is truly the worst company I have ever dealt with. They are unethical and shady. This is nothing more than a scam in my opinion. They should not be allowed to sell on Shopify platform anymore

*Willing to update my review if my concerns are resolved*
I rarely leave negative reviews, but my experience with Post & Porch has been extremely disappointing.

I placed an order for a mailbox on May 11, and as of June 15, I still have not received it. There was no indication on the website that the item was backordered or that fulfillment would take more than a month. Had I known about the delay, I would have purchased from another company.

What has been most frustrating is the lack of transparency. I have contacted customer service multiple times and have repeatedly been told that the mailbox would “ship next week.” According to my Shop account, a shipping label was created on May 28, but there have been no tracking updates or evidence that the package has actually been shipped.

I understand that supply chain issues, manufacturing delays, and backorders happen. What customers deserve, however, is honest communication and realistic expectations. If an item is going to take weeks or months to arrive, that information should be clearly communicated before purchase, not after the order has been placed.

I am preparing to list my home for sale and specifically purchased this mailbox with that timeline in mind. Instead, I have been left waiting for over a month with no clear delivery date and no meaningful updates.

I hope someone from Post & Porch sees this review and takes the opportunity to improve communication with customers and resolve outstanding orders. A quality product is important, but so is trust, and unfortunately this experience has significantly damaged mine.

Placed an order on May 5th, 2026, and still have not received the mailbox post. They don't answer the customer service line and instead push you to email, then respond with a canned email stating they have supply issues. They are very good at charging your credit card immediately, but that's about it.

I ordered my mailbox on May 16th, and i still do not have my order. The company has poor communication, limited transparency, and has only reached out once to inform me that my order is shipping. If they have products on back order or cannot handle their order volume or keep inventory, then they should say so on the product page "TAKES 5 WEEKS TO SHIP". they take days to answer an email and are vague at best. DO NOT ORDER FROM HERE.

At the time I ordered my mailbox, I was advertised an up to two week wait.

It's now been 11 weeks, several emails, and several phone calls without any replies or product delivered.

This company is clearly a scam, overcharging alibaba mailboxes by a fortune and swindling people out of money for products they have no intention of ever delivering. Will be reporting them to consumer protection.

As others have noted, they have given little thought as to accurate estimates for shipping. I ordered The Daily, which they said would take three weeks to ship. No problem, I knew that going in and they marked it on their site. I then decided after a few days to get the Malone instead, ordered it, and sent an email requesting cancellation of the Daily order, noting my upgrade! No response, even after their 1-3 business days request to respond to emails. In that time-frame of now 4 days, they have sent 6 marketing emails. Before you can say "it's probably automated", they sent an additional marketing email indicating an error in their Father's Day special, so clearly they have someone actively working on that and as such, have put more emphasis on promotion rather than actually fulfilling their orders. Their responses to other commenters suggest as a small business, they are having trouble fulfilling. Having a lot of orders is a good thing...so hire someone else to help!

Update:
Received a Large Malone. The Large Malone is not dual-shelled, making it not actually a Malone, but just a large Daily. (They should probably note this on their website as it is misleading at best). Returned it to exchange for an actual Malone, received another Large. Returned it, finally got an actual dual-shelled Malone. Nice product, but wasn't given screws to insert the adapter into my wood post. These are very nice, but I can't say I'm satisfied by the whole experience. 2 months from my first purchase to now isn't ideal for a mailbox.

It is now over 7 weeks from when my original order was placed. They took the money but no product. HORRIBLE CUSTOMER SERVICE. I had to reach out to them and got a formula email back. I called got no response. I tried to post my TRUE story on their website as a review and they refused to post it saying it "didn't meet their criteria". A responsible company would set expectations and offer a refund. There's a reason why everyone is posting here. They won't post it on their own site. Totally unprofessional.

It’s been almost two months and I have yet to receive my mailbox and mailbox numbers. The money was taken months ago … yet I have no proxy. I’m starting to feel like this may not be a legitimate company. Buy at your own risk! Will absolutely NOT be recommending to anyone.

I ordered the Regular Malone Post-Mounted Mailbox lured by its attractiveness on May 23rd. I realized it is a small family business and there would be a bit of a wait. The Shop app notified me that delivery was scheduled for June 9th. I had appointments out of town, canceled a meet up after my appointments to rush home for my delivery. There was none. In fact when I used FedEx tracking they hadn't even received anything to ship. I was willing to wait but I resent the false information. I know P&P wants to grow its business, but all of this advertising when they are so far behind in production is not building a reliable reputation. The lesson for me is to always check with Trustpilot before I make any purchases. Will post when I receive my mailbox.

UPDATE: I received my mailbox on July 17th. Well packed, and in perfect condition. Everything was included. The mailbox is definitely high quality.
I had ordered the mailbox May 23rd, but didn't think I needed their post. I reconsidered, ordered the post June 5th, which has yet to arrive. I'm looking forward to having this attractive mailbox installed.
Will update on the condition of the post when received.

I am not even sure if they are legit. My mailbox is getting spammed with their marketing emails asking to buy their stuff. However, it has been over 3 weeks and they have still not delivered my order. Their customer service takes up to 3 days to get back to you with the same old excuse about being back ordered. Hey, why take new orders if you cannot fulfill the existing ones. Very unprofessional company with questionable business practice

Post and Porch response to my review on their website after I tried to place a 2 start review when I found out my mailbox was not going to ship out to me for a month. Frustrated they are not an honest company. Buy at your own risk!
Well I can’t post a picture but it basically says it did not meet their standard

I'm adding to my initial review and changing my rating. When I finally was able to speak to someone in customer service they were quite nice and helpful. I changed my order to something that they had in stock and they sent it out immediately. Both the large Malone mailbox (white) and post (black as I requested) came quickly and are now installed. The mailbox seems to be well made and the pole cover slipped easily over the 4 x 4 wood post and looks great. It's unfortunate that so many customers have been left waiting - maybe a better system indicating what's in stock versus backordered, and how long to expect to wait, would help. It's a small company clearly having some growing pains and I hope they resolve these glitches so they can thrive.

Initially I had said: They advertise a lot and have nice looking mailboxes - but as far as I can tell they don't deliver the product. Always another week or two ... As of a week ago they created a label with Fed Ex for my order (which was expected to be delivered a couple days ago and had been ordered two weeks prior to that) except FedEx, a week later still hasn't received the package from them, Small company or not, that's not right. They should spend less on advertising and more on fulfillment imho.

Never received my item, they can’t be reached by phone as nobody picks up and voicemail is full. Unresponsive by email. Ordered a basic mailbox in March and it’s now June with no product received and nobody to help. Stole my money and ripped me off.

My order was marked as delivered, but I never received it. I submitted a claim on May 9 and followed up with an email a week later, yet I have received no response…today is June 4th….and the claim has shown no progress or updates.

I spent over $100 and have received nothing in return. At this point, it feels as though my money was taken without the product ever being delivered, which is extremely frustrating and concerning. The complete lack of communication has left me with no confidence that this issue will be resolved.

Based on my experience, I would not recommend this company. Customer service appears to be nonexistent, and when a customer pays for an order that never arrives and receives no assistance afterward, it raises serious concerns about the company's business practices.