Postandporch Opiniones 

I Love my mailbox! Such great quality and looks amazing. I love that I can change out the numbers easily. Customer service was great and so helpful.

I ordered a mailbox, post and lettering on June 21. The post mailed a few weeks later and is good quality. I had reached out to them on the status of the rest of my order, they confirmed it'd be sent end of August. I then received an email from Sam stating I could pay to upgrade to a different style mailbox because mine was on backorder. I of course said no, why would I pay more for something I hadn't received after a month and had already been charged for. I then emailed them throughout the entire month of August and they finally replied at the start of September, saying my mailbox would be shipped that following day. I have reached out 3 time since then because I have not received a shipping confirmation email, as I did with the post. Calling is as others mention, a recorded message with the mailbox full. I guess their company is small because getting a reply is like pulling teeth and an almost 3 month delay on a mailbox is insane, when they didn't mention any delays in advance when I ordered. I was offered a refund due to delays at one point, but I had already installed the post that fits the mailbox. I get the impression they don't have enough of the daily mailboxes and are trying to get people to buy a different style or ask for a refund. 0/10 for customer service, even if you are a small company you should be honest about shipping times.

Hey Post and Porch team,

We got our Post and Porch mail box from you (my husband ordered it) and it is everything we could have hoped for! It really was as easy as the video showed to install, it is really beautiful and the magnetic door is a dream. Our old mailbox's door stuck so badly it may have given our mail delivery person carpal tunnel syndrome!

The wood door is beautiful and the magnetic letters stand out so well our Amazon packages may never end up at our neighbors' houses ever again. You make a fantastic product and we are so thrilled to own one!

Sincerely,

Beth Swale and Jerome Swale

Ordered a post and mailbox. Received the post 3 1/2 weeks later. Two weeks later still have not received the box. I have talked via email to support and they said that it would be sent out last week. Sent another email with no response yet. They have an F rating on the Better Business Bureau. They finally have a phone number but the mailbox is full. I’m not the only one that’s having issues with them.

So here’s an update. After I sent out this bad review. They finally got back to me. Asked me to change or take down the review and then give me 15% off of my purchase. They still not sent out my product. This company is absolutely the worst. And they’re trying to buy their way out of bad reviews.

Don't hold your breath. I ordered and confirmed a mailbox and post on July 7th. Got directly conflicting emails regarding a delay in shipping due to material shortage. Attempted to clarify with customer service who refused to give any specific timeline estimate but strung me along for a couple weeks. The mailbox arrived several weeks before the post. One of the corners was bent enough to impinge on the door opening and closing. I bent it back out of the way but it will never be perfect. The post finally arrived 8/31.

Install was simple and it looks good.

Surely they could offer a lower cost post option for customers mounting over a wood 4x4 that does not automatically include the mounting plate for a concrete slab.

Just got our mailbox and I couldn't be more happy with it. We got the brown Malone with the brass numbering. You can tell the high quality as soon as you take it out of the packaging. Installation was surprisingly easy!

My wife has been wanting a new mailbox for awhile. We haven’t been able to agree on one the last few months while we have been searching. Post and Porch met our needs with the Malone mailbox, it is both sturdy and stylish.

Was excited to order a beautiful new mailbox for my brand new home, Post and Porch did their very best to RUIN the experience for me. At first it started with a significant delay for the mailbox I ordered, then they asked me to pay more for an upgraded mailbox that was supposedly immediately available. After paying for the upgrade and experiencing further delays, a package arrived with everything EXCEPT the mailbox (post and magnetic mailbox numbers). Customer service was non-existent and HORRIBLE. There is no one to speak with; they've 100% percent given up trying to respond to phone calls. Call their customer service number and hear it for yourself. They also say they need 4-7 business days to respond to emails. When I just tried to cancel my order and move on, I learned that they do not issue refunds. I was luckily able to resolve the issue directly with my credit card company. This place is a rip off.

I really love our new Malone mailbox. It is well made and easy to install. It is a great improvement over our old dilapidated mailbox. It is just as sharp looking as pictured!

Recently I experienced some frustration with a purchase at Post and Porch. I’ve never posted on a website before but tried Truspilot since I felt I had exhausted all options.
Post and Porch contacted me quickly, acknowledged my frustration, and offered me a solution that made me very happy.
I will buy from them again! Thank you

Honest and reliable business! Very pleased with my new mailbox. Would recommend to anyone interested in a mailbox upgrade!

Just recently added the Malone mailbox to my home. I love the design and durability of the mailbox. It really does give a modern esthetic to your home. The wait was a little longer than I expected but overall I would say it was worth it!

We just got our new mail box, post sleeve and numbers from post and porch. I ordered from an advertisement I had seen on Facebook which is always a risk. I ordered during a Forth of July sale so when the products hadn’t arrived in two weeks I reached out to them. The customer service was excellent writing me back within a day with details. Apparently they had sold a lot during the sale so they were getting caught up with all of the orders. They continued to stay in touch with me with the status of all 3 pieces. Everything arrived in perfect shape and it was easy to install. The mailbox looks great and the quality seems to be excellent. Thanks Post and Porch for the great service.

I placed my order for a wall mounted mailbox on May, 20 2026. It is now August 9 and I have not received it. Post and Porch responded to one of my emails 2 months ago but none since. Feeling very frustrated!

PostandPorch was great to work with and I could tell they made an extra effort to help me get my product. I have the best mailbox on the street!

I got the large malone mailbox and I love it! The quality of the metal is very good, I chose the wood door option and it looks amazing!!! Super happy with how my order turned out. took a little longer to arrive, but the post and porch team on top of it.

EDIT: My initial review was 1 star due to extensive shipping delays and poor customer service. The box finally arrived on August 7th, and the post arrived August 15th. The owner did reach out to me twice via email to explain the delay, and assure me that shipping was imminent, (and ask that I change the review, which I promised I would).

We haven't mounted it yet, but the box appears to be well made and very sturdy. I'm excited to see what it looks like once we get the patina on! I would order from them again, understanding that the website's posted shipping times may not accurately reflect their current supply, but hopefully they've got it all worked out!

Ordered the large Malone & post in corten steel (this is raw, unfinished steel designed to have a patina) on July 1. Shipping times were listed as 7-10 days, it is currently 34 days later, and nothing has arrived. I was due a 20% credit for a glitch I pointed out on their website, and that was honored promptly.

HOWEVER, it seems they don't have ANY STOCK whatsoever. Emails to customer service eventually get answered but their first response is to say that some colors are backordered, and offer it in a different color (which makes ZERO sense, because if you don't have any of the raw, unfinished steel boxes, you wouldn't have any of the painted ones either, right?). The next response is to claim heavy sales and being a small, understaffed company. Then more excuses, (now the problem is the post, but the box still has not shipped either). Last update was that shipping was imminent - when that didn't happen, they swore it was being packaged and I'd have shipping info TODAY (August 3), which I still have not gotten.

Honestly, my need for the box is NOT urgent, BUT I am very uneasy with having paid for something 5 weeks ago that has not shipped yet. Seems they ought to suspend advertising campaigns a bit until they can actually catch up on product delivery - AND CLEARLY STATE AN ACCURATE ORDERING TIMEFRAME! Right now, all they're doing is cultivating a bunch of bad customer experiences.

took a sec to get my mailbox but i am over the moon with it. the mailbox is high quality and the setup was super fast. customer service was super helpful and quick to respond to all my questions

As a carpenter who focuses on improving general curb appeal, I have used many of their mailboxes, address signs, and custom numbers in my builds. The final product is worth every penny. Their products give that final touch that far exceeds expectations. I’ve worked with almost every high end mailbox manufacturer on the market. Hands down, Post & Porch is in a league of their own.
When I’m putting my name on a custom build, I need the hardware to match the craftsmanship of my woodwork. Post & Porch mailboxes and address signs don’t just look incredible—the build quality, heavy-duty materials, and durability are exceptional. Beyond the rock-solid construction, the modern, clean aesthetic adds instant curb appeal that elevates the entire front of a home. My clients absolutely love the final results, and I love the premium quality in every product I have used.
If you want premium quality and standout design that actually lasts, this is the company to trust. They deliver every single time.

The honest version, because future buyers deserve the whole thing.

I ordered a corten Malone mailbox, post, and house numbers on May 27. The website said orders ship in 10 to 12 business days. Mine took 50 days. Along the way, my order status said "on its way" for five weeks about a product that had not been built yet, and the automated support agent confidently told me my order was fulfilled when a human later confirmed it was still in production. I eventually canceled and filed complaints. That part of the experience was a 1 star.

Then the co-founder, Sam, stepped in personally. Full refund, no games. He told me to keep the mailbox anyway, then walked me through his own shop recipe for accelerating the corten patina. He also told me they unplugged the automated support bot and are rebuilding inventory ahead of sales instead of behind them. Time will tell, but that is the right diagnosis.

The product itself is a 5: heavy 14-gauge steel, beautifully finished, and it weathered into the best-looking mailbox on the street. The compliments from neighbors started within weeks.

My advice to buyers: the product is worth having, but confirm a realistic ship date before you order. My advice to the company: keep the founder's energy in the support inbox. Four stars for the whole journey, and genuinely rooting for them.