PowerPlay Opiniones 510

TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Tried to cash out. They put me through a frustrating list of documents to upload. Including selfies which I thought was unnecessary. I never did get my cash out and walked away down over $2000 bef... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Powerplay is one of the better gaming sites out there. Fast deposit and fast withdrawals, lots of games in the casino and lots of options in the sports book. I would recommend to anyone. Thanks... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Dear Readers 👋, Dear PowerPlay’s Management 👋, Overall, this is a nice platform. -Thousand of slots and sports markets available -Nice website design and easy to navigate -Fast... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Everything has been great as far as deposits and withdrawals. As well as there has not been any glitches while Im playing games. My only complaint is that I can't see all the games when I go to the ho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online
  2. Casino
  3. Servicio de apuestas
  4. Proveedor de servicios de juegos
  5. Apuestas deportivas online

Acerca de PowerPlay

Escrito por la empresa

PowerPlay is an online gambling company providing sports betting and casino game services to Canadian players. We bring you major sports markets from around the world alongside a full lineup of casino games, all on a fast, reliable platform built for seamless play. Whether you’re on desktop or mobile, PowerPlay is designed for ease of use, speed, and smooth gameplay. What sets us apart isn’t just what we offer, but how we deliver it: bold, energetic, and built for players who want more than the ordinary.

Sports fans can explore a wide range of betting opportunities, covering football, basketball, tennis, hockey, soccer, and countless other leagues and competitions worldwide. You can place pre-match bets or take advantage of our live betting options to engage with the action as it unfolds.

For casino enthusiasts, PowerPlay offers a premium portfolio of games, including the hottest slots, classic table games, and exciting live dealer tables streamed in high definition.

PowerPlay focuses on delivering tailored experiences for Canadian players, including Ontario, where we’ve been licensed since 2023 to provide safe and regulated gaming through iGO and the Alcohol and Gaming Commission of Ontario (AGCO).

Beyond variety, we’re all about rewarding play. Players can enjoy attractive welcome bonuses, other regular promotions, a VIP program that recognizes your loyalty, and dedicated customer support across multiple channels with real human support and no bots.

Información de contacto

Promotion box for PowerPlay

Sign-up bonus for both Casino & Sports

Play 1000+ games & bet global sports with fast payouts & real support.

3,5

Medio

TrustScore: 3.5 sobre 5

510 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

Well I Never get a simple answer

I’ve found it impossible to get clear answers from their customer service. I’m constantly told that someone will get back to me soon, but it never happens. There are far better online casinos out there where you can actually win and receive support when issues come up, which seems to be a regular occurrence with this site. I definitely can’t recommend Power Play Casino.

16 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Nousin Alam,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 5 estrellas sobre 5

They could give more no deposit bonuses…

They could give more no deposit bonuses forsure

23 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Travis,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Kind regards,
Samantha

Valorada con 2 estrellas sobre 5

Having issues registering but Connor…

Having issues registering but Connor helped me and hopefully it's resolved quickly so I start betting and playing some slots.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Marcelle Chase,

Thank you for your feedback. We are happy to see you were satisfied with our customer service. If you need more assistance, do not hesitate to contact us via chat.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

When an upgrade is a downfall

Since they "upgraded" the site, I have been extremely unhappy with my experience. They have made finding games, or searching by provider impossible. There is no option to search by provider, they don't have a large list of providers anyways, but Pragmatic and Playtech are a couple of my favorites, so I have stayed. They got rid of REALISTIC, which is a BIG disappointment. Having said this, if you want to find a game that you used to play, by, day, Pragmatic, but can't remember the name, you have to LITERALLY scroll through the ENTIRE LIST OF GAMES, which is NOT IN ANY PARTICULAR ORDER, not by provider, game type, alphabetical, NO RHYME OR REASON AT ALL., and while doing this, HOPE YOU HAPPEN UPON A GAME YOU RECOGNIZE, OR HAVE PLAYED BEFORE. If you don't open a game, you don't even know what provider it is from. It is time consuming, frustrating and is about to drive me away to the competition. I am sad, because they used to have a weekly promotion of up to 100 spins EVERY TUESDAY. Somehow, that promotion was not able to continue because the spins would show up, but woruld not work. After about a month they simply discontinued the promotion, and didn't even bother to replace it. That promotion was a big reason I spent my money there every week, in order to earn my 100 spins for the following week. The management and promotions department need to do some SERIOUS brainstorming before they lose a lot of loyal customers from simply not implementing some very basic and fundamental ways to navigate the site.
HAVING SAID ALL OF THIS, I WILL POINT OUT THE 2 THINGS THAT HAVE RETAINED MY BUSINESS UP UNTIL NOW..... 1. EXCELLENT and instant customer service EVERY SINGLE TIME. 2 INSTANT or at least VERY fast withdrawals. Within minutes 9 times out of 10. (Just contact a customer service rep upon doing your withdrawal and they almost always will be able to INSTANTLY process it. )
If it were not for these 2 HUGE assets to this site, I would already be gone.
DO BETTER POWERPLAY, IM ALMOST AT THE JUMPING OFF POINT. (and that makes me sad)
Thank you.
Crystal Nelin

19 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Crystal N,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

Well I Never get a simple answer and…

Well I Never get a simple answer and always told someone will get back to you an asap and never happens. Not a
Recommended casino to play online when there many others out there where you can win way more and is a lot better when issues arise, which Is almost daily in power play casino

13 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Greg Danforth,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

Customer service needs help…

Customer service needs help themselves.. they don't have a clue what's going on I have screen recording proof malfunctioning. That tell me then they tell me that the bet was placed and I never did it since it went to the news site Nothing but issues Each representative Changes their story I used to really enjoy this site Now I can.
Barely spend ten minutes on it. Something seriously going on here

10 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Richard Lenko,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

Never waste your time playing on…

Never waste your time playing on PowerPlay as I have won multiple times and every customer service representative that you chat with gives you a different story about you trying to withdraw your money purposely keep making excuses hoping that you play Your Winnings And lose them while they keep making excuses that they can’t withdraw your money your withdrawal has been denied. They even told me The payment team will not be until the morning but the previous night they had no problem, giving me a Withdrawal. You will have more fun on partycasino Northstar bets And betmgm And other platforms, PowerPlay only let you withdraw 3000 and if Lucky 6000 in 24 hour. While others let you withdrawal 9999 In one transaction and then you can withdraw another 9999, I had fun on PowerPlay but No longer care as my withdrawals are such a hassle

8 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Joshua Wilson,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 5 estrellas sobre 5

Amorette is the best

7 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello x h t,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

Worst verification process

Well so far the verification process has been crap they are no different than any other online casino delay delay delay intentionally of course in hopes of frustrating people enough to give up or just spend the money at the casino whoever is looking after casinos and how they operate needs to be fired for the fact that the have no idea how to do their job it's bad enough players already have the odds stacked against them they shouldn't have to worry about getting ripped off completely from every aspect of it that's such BS so far powerplay I give one star and it might be no stars by the end of this

4 de septiembre de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

So disappointed with Powerplay

So disappointed with Powerplay. This used to be my absolute favourite site. They have taken away all the games I loved to play not to mention the weekly free spins which has forced me to go to another site. I rarely play this site because of that.

29 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Tannis Lee,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

Withdrawal denied. Plenty to say about my bad experience…

Plenty to say about my bad experience with PowerPlay.com. Verifying my ID took several days and they wanted everything. Bank statements, photo id front back then selfie with the ID and another piece of mail in order to enable withdraw function.

Sports betting withdraw denied.

1. I deposited funds and won 3 spots bets. 2 of which were under 2 ods. I was informed that they don't payout bets if its under 2ods. So i placed a bet with 2.45 of 5 ods and won $45. Withdraw was denied as i need to wager under $25 per bet and have ods of a minimum of 2 ods for a total of $1,200 in order to qualify for 'chum'. So denied withdraw.

2. Slots withdraw denied.

After my deposit i played slots and lost so badly i wanted to withdraw my remaining $53.50. Nope. Withdraw request was denied and this was due to anti money laundering policies.

3. None of this is posted on their website.

I see other reviews from people like 'consumer' and others. I can tell you that if you deposit money they will not allow you with withdraw your funds, slots don't win hardly anything, sports betting wont pay out unless you do high risk bets and you do a minimum of $1,200 in successful wins. And even then im not sure if they will approve it.

I don't recommend this website to anyone. If you decide to do it anyways please post your reviews so others can be warned.

30 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Shane Toews,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 5 estrellas sobre 5

Reyez

Reyez
Sam
King Connor
Andrea
I feel bad..can't remember others(brain dead) lol.
To EVERYONE!!!
You Are Great!
Thanks.
T.

28 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Tom,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Valorada con 5 estrellas sobre 5

Im speechless

14 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello H.C.,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Valorada con 5 estrellas sobre 5

all around good

27 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Jaried O.,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Valorada con 5 estrellas sobre 5

5 Star beacause

5 Star beacause
1.Very entertaining
2.Direct and forward
3.Strick with the guidelines but efficient
4. Customer service run a miles to help
5. I'm Having fun

25 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello,

Thank you for your feedback. We are happy to see you were satisfied with our services.

Best Regards,
Samantha

Valorada con 1 estrellas sobre 5

Everything was great ....but....

Everything was great ....nice site....fun games....but I ended up winning 1000.....I tried to withdraw it. Nope ....now they wanted photo ID selfie and front and back of the card I used.....no problem did that.....now they want a statement....letter from the bank confirming ownership and a statement showing the transaction. This is absurd.....they took all my money no problem for the past month but now I can't get my winnings. How embarrassing to go to the bank and get a letter stating its my account. They are not gonna honor my money. So please please please be aware.

26 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Christine Alexander,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 2 estrellas sobre 5

Bonus Scams

Update, I just got screwed out of $585 because I overshot the rollover requirements. Have to wager 20x but can only receive a max of 10x? Scammers. I hate this site. AVOID.

The only reason I've been using powerplay up until now is it's fast withdrawal times but now they can't even do that. Low betting limits, no bonuses ever, and customer service is quick but not really helpful overall. Definitely the lowest end of betting sites this one is.

23 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Colin Horn,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

There are much better options

Very little incentive to game on this site. Churn amounts on any "bonus" are extremely high and only until I joined other sites did I realize how little they value a higher limit player. Their "free spins tuesday" has been down for over 2 months which was at the very least and slightly entertaining perk. For a player that deposits consistently I would never recommend this site as there are other sites that treat their "A" listers much better.

19 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello Christopher,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

Valorada con 1 estrellas sobre 5

I was playing with this company 2 years…

I was playing with this company 2 years ago,i didnt use after.Last week i deposited 25 $ and wanted to play again.but coluldnt play ,they were asking a lot of things.i wanted to withdraw , bu they didnt pay money back.i dont recommend to anybody.

18 de agosto de 2024
Opinión espontánea
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Respuesta de PowerPlay

Hello hakan kırcalı,

Thank you for your feedback. We are sorry to hear you were left disappointed with our services. We have requested more information from you so we can locate your account and offer assistance.

Kind regards,
Samantha

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