Power Tools Direct Opiniones 2220

Delivery was long and for a product bearing the name Moore and Wright I am disappointed with the quality.

Ordered a Clarke mig welder online on 29/3/26. Competitively priced and a 3 day turnaround was great as if I’m not working, I’m not earning👍. They duly charged my card in full, the same day. Unfortunately, the welder was finally dispatched 3 days later on 1/4/26. Another 3 days have since elapsed and my nice new mig welder is still not here. The last update I received on 2/4/26 says it should be here in another 2 days on Monday 6/4/26🤨. That will be a full week and a day after I ordered and paid for it. Annoyingly, their website still promises if I order another one tomorrow 5/4, it will be here by Wednesday 8/4!?! Yea. Right! I’ve had goods worth less than a tenner delivered from China faster. In the meantime, I’ve ordered AND received AND fitted a new torch wire feed liner, torch swan neck and liner and wire feed roller for my (previously) broken welder! Assuming my new welder finally does turn up on Monday, then Three stars awarded for price, ease of ordering and the speed they took my money. If only their delivery service was as speedy and they hadn’t enticed me with the false promise of three day delivery!🤷‍♂️

Update 6/4/26: Finally. My long awaited Delivery day!🤩…….Came and went! Nothing arrived! No update. NOTHING! Now ONE star! I’ll be asking for a refund tomorrow and will not be a repeat customer of a power Tools Direct!

Update 8/4/26: It finally ARRIVED yesterday - NINE days after I ordered and paid for it and SIX days after their promised delivery date! I’ve now ordered two spools of fluxed wire………from somewhere else (I can’t wait until August!)! It takes “mini spools” only and didn’t come with a short sample spool🤷‍♂️

I should have read the reviews on this company before ordering.

The customer service here is appalling. I placed an order for two pairs of safety trainers on Friday night, expecting them by Wednesday. No tracking info was provided, so I had to chase it up myself on Tuesday.
​I wasted half my Wednesday waiting around, only to find out they didn't even bother to ship the item until the day it was supposed to arrive! I replied stating that their incompetence had wasted my time and that customers should be informed of delays. The reply I got was dismissive and frosty, hidebound by 'T&Cs' with zero regard for the customer.
​Easily the worst service I’ve dealt with in ages. No thanks at all to Gosia.

I am very impressed with Power Tools Direct. It was very easy to place an order and their communications were spot-on. My package was carefully, and well wrapped and delivered on time. I will definitely be using them again.

It was a good Internet purchase. Nothing outstanding - just seamless service and delivery.

Arrived on time in good condition and a useful product

Brilliant services and product

I ordered a single, straightforward, in stock item.
I needed it urgently before going away for two weeks where I needed to use it.
I specifically chose power tools direct (from several suppliers) because they offered a faster deliver option (premium delivery, AT EXTRA COST)
Order made online, early morning Wednesday 11th March 2026
Their delivery date range quoted as Friday 13th through Monday 16th March.
I needed it by lunchtime on Monday 16th.
FedEx tracking shows that shipment information was not even RECEIVED by FedEx UNTIL 48 hours later, the morning of Friday 13th, the first day of the expected delivery date range !
And yes, deliver did apparently JUST make the LAST date of that range, late afternoon.
By then, too late for me.
No point ordering a simple item, in stock, paying extra for express courier service, for it to arrive too late for use !!!
Why did it take ‘power tools direct’ more than 48 hours even to put the shipping info. through to FedEx, when the customer has paid extra for expedited delivery.
Will not order again from this company.
Because many other companies are available

Quality too at a good price.
Delivery ok for the price.
Bit slow to dispatch.

Nothing wrong with the product but Shocking customer service & extortionate postage charges of £6.95 that on both occasions of using this company take a week or more to be delivered.

Took three days to inform me that one of the four items was not in stock. No offer to send it on separately once in stock; they were planning to still send the three items out, and presumably I'd have to pay twice for delivery to get the fourth item. I cancelled the entire order, not worth bothering with this sort of company.

Very happy with our purchase. Delivery took slightly longer than expected, but that was more down to the Courier than Power Tools Direct. Easy company to deal with and the quality of the product is excellent.

Fast and efficient very professional

Order placed online, after 2 weeks chased via email to see where they were. Advised we would receive a refund but no explanation given to why we didn't receive in the tools.
The amount refunded was less than what we paid, when this was queried we were told postage still charged although the correct address was given with proof of this sent. Bad attitude of lady on email, bad service, money lost even though no product received. Avoid at all costs!

Terrible service. Paid for 'express' delivery. Items took 2 weeks to arrive. Tried contacting company and just got automated email response saying they were busy!
When items finally arrived they were packaged poorly.
Definitely won't use again when I've had so much better experience & service from other online retailers.

Ordered some fence brackets with delivery promised in two days. Was also promised a confirmation email. No email received, money taken and no brackets delivered. I emailed to clarify but got an automated response saying they are busy and asking I don’t email again until I hear. I tried calling but each time I get a message that they’re unavailable before being cut off. Have had to source the brackets elsewhere as don’t want to let my customer down.
Great price on the item, but if it seems too good to be true…..?

Still waiting on parcel asked for express delivery

An Unfortunate Experience
I decided to buy a heat weeder to avoid poisining the local wildlife. Keyed in "electric heat weeders" and decided to buy Batavia weeder from Power Tools Direct as price was ok and the sponsored link showed free delivery.Ordered but webpage said free delivery only for purchases above £250! I went ahead anyway paying £6,95 instead of £5,05 for fast delivery.
DX Freight Emailed to confirm a timed delivery and i remained near the front door but no delivery and then informed of "failed delivery" as I wasn't in. I have a loud doorbell, an intercom buzzer and a door knocker.
The following day the same named driver delivered the package and sais he had not tried to deliver previously and there had been no "failed delivery".
Power Tools have twice responded to my complaints simply saying free delivery is only available over £250 and still missing the point that the sponsored link showed free delivery.
Poor admin, poor customer service and poor delivery performance..... An Unfortunate Experience

Disappointed that i had to go and collect my pressure washer from my local tool supplier as it was dropped off there rather than my address

The package didn't survive Royal Mail. There were two boxes of nails loose in a Jiffy bag. The Bag was open by the time it got to me and the boxes were damaged but luckily, it doesn't look as if any of the nails had escaped.