The parking was straight forward and easy. The staff were helpful and friendly at drop off and pick up. Me and my partner booked through ‘compare airport parking’ which I would strongly advise against... Ver más
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Consulta las opiniones de los clientes
Honestly not sure what all the bad reviews are for. Third time we have used this company and each time has been a great experience. We’ve just picked out car up about an hour ago, we waited around 20... Ver más
Excellent service from start to finish. Very efficient and super reliable. Can not praise our driver Moby enough he was very friendly, extremely helpful and explained the process very clear making us... Ver más
La empresa ha respondido
We left our car here for a week while flying from Terminal 3 at Manchester Airport. Although the first minivan transfer wasn’t perfect — my husband’s seatbelt didn’t seem to work and the interior wa... Ver más
La empresa ha respondido
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Ha contestado el 30% de las opiniones negativas
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Respuesta de Premiumparkingmanchester
Terrible customer service
Terrible customer service. You have to ring to get a lift to airport we waited almost an hour stood in the carpark waiting for a lift. The vehicle that turned up had frayed seatbelts in it not fit for purpose it was in fact the same vehicle that we saw picking different people up it seems they only have one car hence the long wait. We got no apology for the long wait. I had booked the airport lounge that got cancelled because we were late in fact we only just made the flight. Had to come back mid holiday for a funeral again we waited for lift back to car for 50 minutes same vehicle picked us up again no apology for our wait again. We then booked my brothers car in to go back to our holiday rang the same number to book car in but when was on way to drop the car off we were told it was in another car park had to pay extra as this site which is obviously owned by them, they did day it was a different company but it wasn’t because we rang the same number and it was the same transfer bus, was gated and we had to pay extra for the transfer they also wanted keys which we were not prepared to leave waited at least an hour again for transfer got an apology this time though!! Decided on way back from holiday to get a taxi to our cars. The most stressful experience with airport parking I’ve ever experienced. Avoid at all costs.

Respuesta de Premiumparkingmanchester
Company lying
Company repeatedly lied when we were waiting at the airport. We ended up waiting for over an hour outside the airport when we were told the wait would be 25 minutes.
excellent service from everyone
excellent service from everyone! Neo our drive on the way back was lovely! will deffo be using this service again

Respuesta de Premiumparkingmanchester
Excellent service MOby the driver was…
Excellent service MOby the driver was fantastic and extremely helpful would definitely use again

Respuesta de Premiumparkingmanchester

Respuesta de Premiumparkingmanchester
Very disappointing experience.
Very disappointing experience.
I entered my vehicle registration and vehicle model during the booking process. The booking was accepted at the advertised price, but when I arrived I was told I had to pay an additional £35 because my vehicle was classed as a van.
In their reply to my complaint, the company admitted that their booking system does not automatically calculate or display these additional charges during the online booking process, even though customers are required to enter their vehicle details. I believe the full price should be shown before payment, not only when you arrive.
I was also disappointed to discover that additional transfer charges may apply even for standard cars, depending on the booking, which makes the final cost higher than many customers expect.
The car park is much further from the airport than I anticipated, and the shuttle waiting time was longer than expected.
After reading many other customer reviews, I realised I was not the only person who had experienced unexpected charges and confusion over the final price.
I would recommend that anyone considering this car park reads the recent Trustpilot and Google reviews carefully before booking, so they understand the possible extra charges and can make an informed decision.
Avoid avoid avoid.........
Avoid avoid avoid.........We used this company and wished we hadn't!
Hidden charges on drop off! There were us and another family in one mini bus and they charged us and them £13! This was not stated at the time of booking.
On return we found our car to be damaged!! Scratched and dinted on the back panel (obviously they have hit something in it) said to put in a complaint but no correspondence as of yet!
And this is no luxury transport the vans they use are absolutely battered.
Please please do not use this company!!!
Super easy and straightforward to use
Super easy and straightforward to use. Very efficient and looked after well, especially at collection by Moby, walked out airport and straight into shuttle back to car. Will definitely use the service again.

Respuesta de Premiumparkingmanchester
Perfect service
Neo was our fantastic driver! Couldn’t rate him any higher. Our car was perfectly safe and very smooth transfer/timings. Thank you!

Respuesta de Premiumparkingmanchester
Mobi was very nice and really helpful
Mobi was very nice and really helpful. Chatty and courteous. Deffo recommend and would use again!

Respuesta de Premiumparkingmanchester
Everything went smoothly from dropoff…
Everything went smoothly from dropoff to pickup. The driver Mobi came promptly and took us to the park and he had good customer service skills. Felt premium indeed.

Respuesta de Premiumparkingmanchester
Terrible false advertising said we…
Terrible false advertising said we would take our keys with us we had to leave them with them after parking up and a £20 charge for coming to get car a day early disgusting
Fast return and good service from Moby
Fast return and good service from Moby

Respuesta de Premiumparkingmanchester

Respuesta de Premiumparkingmanchester
Mobi was very friendly and made us feel…
Mobi was very friendly and made us feel welcome after the hls.

Respuesta de Premiumparkingmanchester
Neo is good and good service

Respuesta de Premiumparkingmanchester
Amazing experience great service…
Amazing experience great service definitely book again and moby our driver was superb such a gentleman easy to find and reasonable priced too

Respuesta de Premiumparkingmanchester
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