Prep UK Opiniones 

Respuesta de Prep UK

15 nov 2021

Hi and thank you for taking the time to leave a review.

We recently moved delivery company and on the whole, DPD are much better however the odd mishap still does happen. When hearing of smashed containers, we are always disappointed however we always try to put it right by offering a refund for the ones that are smashed.

If you get in touch with photographic evidence, we will happily refund as we use the photographs for our claim with DPD.

The email is ash@prepuk.com

Respuesta de Prep UK

4 nov 2021

Hello,

We asked you to check around the property in case DPD had left it as part of the investigation. Its food, and wouldn't keep longer than 30 hours if it returned back to the depot. Asking you to check is not unreasonable.

We offered to replace all 56 meals whilst we raise an investigation with DPD as we didn't feel it was fair for you to wait and we gave an apology. We rely on a courier and on odd occasions, things do go wrong. We reacted in a timely manor responding to your e mail straight away and by cooking them the next day to which you told us that you would refuse them.

You aired your disgust at it potentially being left by bins. We reassured you there is no chance of contamination due to the food being in a triple walled box, inside a thick foil liner and inside thick plastic tubs. Still, after offering to resend, we asked DPD to gain a signature from you therefore alleviating your concern about them being left. This would be proof that the parcel had been delivered and would have rectified every complaint that you had. You werent happy and then threatened legal action.

We feel we have done everything in our power to put right, what went wrong and can do no more.

I'm sure the readers will decide whether we have been reasonable in dealing with your issue.

Respuesta de Prep UK

1 nov 2021

Hello,
I'm sorry that you felt the portion size was too small.

I have checked the records and you did order a 'Weight Loss' portion size which are smaller than the other 2 portion sizes (maintain and Muscle gain). There is obviously less in this option due to the goal being reduced calories and to lose weight.

I'm sure that you will have been satisfied had you ordered the 'maintain' or Muscle gain sizes.

Respuesta de Prep UK

21 sept 2021

Hi Umair,

Thanks for taking the time to leave a review and I'm sorry that you didn't enjoy.

As I have mentioned in other reviews who have made comments such as the flavours are too rich, its all down to personal preference.

Thanks again.

Respuesta de Prep UK

21 sept 2021

Hi Muhammed.

Thanks for taking the time to leave a review. I thought that you were due an explanation.

Over the period you ordered, we had very limited staffing due to most of the team being pinged by the NHS app and being requested to self isolate. The remaining team worked tirelessly trying to fulfil all of the orders on time however I can see that your order was sent out incorrectly. (I can also see that an extra protein drink was put in the order in error too ;-)

I can only apologise as this isn't our usual standard, but the circumstances we faced over that period meant it took a monumental effort from the remaining staff - which on the whole they did splendidly.

Respuesta de Prep UK

3 sept 2021

Hi, Thanks for taking the time to leave a review. We apologise for the broken tubs and are happy to reimburse you for these. We will email you today.

We also encourage our customers to re-use our tubs. They are made from good quality plastic to enable you to do this.