Prime Laundry Opiniones 186

Respuesta de Prime Laundry

Actualizada el 3 abr 2026

Dear Customer ,

Thank you so much for your kind feedback. We’re really glad to hear that your experience with Prime Laundry has been consistently positive. We truly appreciate your trust and support

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Customer ,

Thank you for your wonderful feedback. We’re delighted to hear that you found our website easy to use and were happy with the quality of our service. It’s great to know the delivery met your expectations as well

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Bhavambi,

Thank you for your kind feedback. We’re delighted to hear that you were satisfied with our ironing service and that our team could assist you promptly and politely. We truly appreciate your support and look forward to serving you again

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Shonu,

Thank you for your wonderful review. We’re delighted that our service met your expectations in both speed and value. We look forward to serving you again

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

16 mar 2026

Thank you for your feedback.

We would like to clarify the situation so other customers can clearly understand what happened.

When placing an order on our website, customers can choose different services such as Wash & Fold, Wash & Iron, Dry Cleaning, or Ironing Only. Our booking page clearly states that each bag should be used for the specific service selected, and all prices are listed on our website per item depending on the service chosen.

In this case, the order was placed with the Wash & Iron service selected. When we received and opened the bag, we found multiple clothing items including T-shirts, shirts, long-sleeve jumpers, socks, and undergarments. Because all items were placed together under a Wash & Iron order, we contacted the customer by email to confirm whether:
1. All items should be Wash & Iron, or
2. Only certain items should be Wash & Iron and the rest Wash & Fold.

Unfortunately, we did not receive a response by 3:00 PM. As the delivery address was a hotel, we were concerned there might be limited time before checkout. To avoid delays, we proceeded with the service that was originally selected during booking: Wash & Iron for all items.

The invoice was therefore generated according to the per-item pricing clearly listed on our website.

At 5:00 PM, after the order had already been processed and completed, we received an email requesting that only 2 shirts be Wash & Iron and the rest Wash & Fold. However, by that time the work had already been completed according to the service selected during booking, meaning the processing and labour had already been carried out.

Additionally, because we received the customer’s message late in the evening after the order had been completed, delivery had to be scheduled for the following morning rather than the same day.

For this reason, the charges reflect the service that was initially selected and fully completed, and unfortunately we cannot issue a refund for work that has already been performed.

We always aim to provide clear communication and transparent pricing. We encourage customers to:
• Select the correct service when placing the order
• Separate items by service type if using multiple services
• Respond promptly if we contact them for confirmation

Our team acted in good faith to avoid delaying the order and to ensure the garments were properly processed according to the selected service.

We appreciate all feedback and remain committed to providing reliable and professional laundry service to all our customers.

Thanks ,
Prime laundry team

Respuesta de Prime Laundry

3 abr 2026

Dear Eileen ,

Thank you for your fantastic feedback. We’re delighted that you were satisfied with the quick turnaround, perfect ironing, and pristine delivery. We truly appreciate your support and look forward to serving you again

Thanks,
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Sarah,

Thank you for your honest feedback and for highlighting both the positives and the area we can improve. We’re glad you were happy with our service and speed, and we’re sorry the folding quality wasn’t up to standard for some items. We will pass this on to our team to improve our handling so items come back more ready-to-use

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Zoe,

Thank you for your lovely feedback. We’re glad you found our service seamless and reliable, and we look forward to serving you again

Thanks ,
Prime laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear John,

Thank you for your feedback. We’re glad you were happy with the wash and sorry to hear about the shrinkage. We will review this with our team to ensure correct care settings are followed

Thanks
Prime Laundry Team

Respuesta de Prime Laundry

3 abr 2026

Dear Meir,

Thank you for your feedback! We’re happy you had an excellent experience

Thanks,
Prime Laundry team

Respuesta de Prime Laundry

3 abr 2026

Dear Khaled,

Thank you for your kind feedback. We’re delighted to hear you found our service easy, efficient, and reliable. We truly appreciate your support

Thanks ,
Prime Laundry team

Respuesta de Prime Laundry

3 abr 2026

Dear George,

Thank you for your lovely feedback. We’re glad your first experience with us was convenient and good value, and we look forward to serving you again soon

Thanks ,
Prime laundry Team

Respuesta de Prime Laundry

3 abr 2026

Thank you, Hamza! We’re happy you loved the quality of our work.

Thanks ,
Prime Laundry Team

Respuesta de Prime Laundry

27 ene 2026

Dear Eleanor,

Thank you for your kind words! We’re thrilled that you’re happy with the prompt service and quality of your laundry. We truly appreciate your support and look forward to serving you again soon.

Warm regards,
Prime Laundry Team

Respuesta de Prime Laundry

Actualizada el 27 ene 2026

Dear Marchetti,

Thank you for your wonderful feedback! We’re delighted that you’re happy with our customer service and truly appreciate your support. We look forward to serving you again soon.

Warm regards,
Prime Laundry Team

Respuesta de Prime Laundry

27 ene 2026

Dear Anna,

Thank you for your positive feedback! We’re delighted to hear you appreciated our service, fair pricing, and fast delivery. We truly value your support and look forward to serving you again soon.

Warm regards,
Prime Laundry Team