Even though we are already married, I was quite anxious about this journey. I basically wanted to upgrade my ring to a bigger and more stylish one. After getting in touch with various places, includin... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Even though we are already married, I was quite anxious about this journey. I basically wanted to upgrade my ring to a bigger and more stylish one. After getting in touch with various places, includin... Ver más
La empresa ha respondido
5 star service again from Francesco we returned back to him for our wedding bands and he really couldn’t do enough for us. His work is exceptional and customer service is spot on thanks again mate
La empresa ha respondido
I honestly can’t recommend Francesco and the team enough. They went above and beyond from start to finish to make sure I got the right ring, with the alterations and finishing completed to an ex... Ver más
La empresa ha respondido
Fiancee was extremely happy with her bespoke ring, putting together the stones and design, more than was asked. Francesco was patient - as we changed our minds on diamond styles a few times, and was... Ver más
La empresa ha respondido
Primo Diamonds specialises in bespoke engagement rings and personalised diamond guidance. Clients work directly with an independent diamond specialist to explore lab-grown and natural diamonds, understand certification, and design custom pieces. The focus is on clear explanations, transparent pricing, and a relaxed, no-pressure experience throughout the process.
The Record Hall, EC1N 7RJ, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful in finding the perfect ring , great service & friendly

Respuesta de Primo Diamonds
Francesco was very friendly and knowledgeable about his products.
He spent a good amount of time talking through our options and helped select something that my Fiancee loves.

Respuesta de Primo Diamonds
Experience was amazing, this is the first time I’ve done anything like it and they made it so easy for me by explaining all the little details that go into something like that. Very helpful and friendly people. I have a amazing ring 💍 thank you

Respuesta de Primo Diamonds
Francesco was brilliant from start to finish.
I rocked up in Hatton Garden with little to no idea about what I was doing! Within a short space of time and with the help of some (subtly) obtained advice from my partner, I had the perfect ring.
Quick to respond to any queries and flexible to requests, the re-sizing process was easy.
I would highly recommend Francesco and Primo Diamonds to anyone looking for the perfect engagement ring!
We look forward to wedding ring shopping with them!

Respuesta de Primo Diamonds
Francesco was great throughout the whole process. He made sure the service was tailored to me and my Fiancé’s personal preference and helped me pick the perfect ring. Can’t fault the service in any way. Thank you Francesco!

Respuesta de Primo Diamonds
Exceptional! First class service and so much support getting the ring resized to make it a perfect fit. Highly recommend

Respuesta de Primo Diamonds
First class service. Choosing a ring can be a daunting experience but Primo explained everything clearly to me, worked with me according to my budget and made the design process enjoyable.
The finished article was perfect and my new fiancé was ecstatic when she saw her engagement ring for the first time and has been obsessed with it ever since. Highly recommended.

Respuesta de Primo Diamonds
Fantastic Service, and beautiful ring which my fiancée absolutely loves. Francesco made the process easy and can't fault anything from the whole process.

Respuesta de Primo Diamonds
Wow where do I start, Francesco from Primo Diamonds has been so helpful in me choosing the right ring for my Fiancé. He took time and effort to explain everything to me and the different types and sizes of diamonds being completely transparent in all questions asked to him and not trying to push anything on me !
The ring came out exactly how I wanted it and my Fiancé is in love with the ring! It made an already special memory even more special !
Would recommend anyone who is looking for an excellent and professional service to head to Primo Diamonds 💎 We certainly will be back next year to get our wedding bands with them!
Thank you Primo Diamonds !

Respuesta de Primo Diamonds
My experience with Francesco from Primo Diamonds was 10/10 from start to finish.
Francesco took the time to explain each diamond and the different levels of clarity, colour, cut and carat weight in full detail to myself who was a novice.
Francesco also provided details of the certification etc which was a main requirement I had for buying a diamond engagement ring.
I also had a ring style in mind and together we were able to agree on a bespoke ring design.
Throughout the entire process Francesco provide regular updates on the ring being made so I always felt assured I was in good hands.
In the end my fiancée and I are so happy to have chosen Primo Diamonds and Francesco to provide the engagement ring for our wedding.
Given the experience I will definitely recommend Primo Diamonds and will also be going back to purchase our wedding bands from them.

Respuesta de Primo Diamonds
Had an amazing experience with Primo diamonds and Francesco.
He was patient and understanding and delivered a quality product.

Respuesta de Primo Diamonds
Fran helps your dream ideas come true and makes them as elegant as he can!
Never been so happy !

Respuesta de Primo Diamonds
Francesco at Primo Diamonds is great! He guided me from start to finish and the final product was more than I could ask for. He worked with a very tight deadline, and delivered a beautiful diamond ring, just as we had discussed in the initial meetings. This ring made both mine and my fiancee's holiday very special.
I recommend Primo Diamonds!

Respuesta de Primo Diamonds
Francesco at Primo Diamonds managed to sort me out with a customised diamond engagement ring in a really tight time frame before I went away on holiday. Fantastic service, beautiful ring and a pretty unbeatable price! A free ring resizing was also included which was very much appreciated.

Respuesta de Primo Diamonds
The service is bespoke and attentive, and the team are always available to answer questions and clarify everything. Francesco was super professional and clear, and even went out of his way to deliver on resizing given short timeframes. Amazing service and products!

Respuesta de Primo Diamonds
I was looking for a bespoke Teal Sapphire trilogy ring for my partner and I was really impressed with the options provided to me by FRANCESCO my jewler. He provided great insight into the process and delivered me an excellent service. He even contacted me on his own time to ensure I was happy with the process. I could not recommend PRIMO highly enough.

Respuesta de Primo Diamonds
I often forget that Francesco and I have only met a handful of times because it feels like we have been friends for years.
The service given at Primo is outstanding. Utterly professional and made to feel very comfortable from the beginning which is often something you don’t come across.
I will recommend Primo every time and will absolutely be returning in the future. A great experience all round.

Respuesta de Primo Diamonds
My experience with Primo Diamonds was fantastic. Francesco was really helpful, friendly and informative as he guided me through the process of designing the perfect engagement ring for my fiancée. We could not have been happier with the quality of the product we received. When it turned out the ring needed resizing, this was done for no extra cost and with continued excellent service. I would strongly recommend them to anyone designing a bespoke ring.

Respuesta de Primo Diamonds
I highly recommend Primo Diamonds for all your jewellery needs. I had the pleasure of working with Francesco on my engagement ring. From start to finish he showed true professionalism and care. His attention to detail was second to none, he understood my brief and got it so spot on. I am truly grateful to him for bringing my vision to life and making what felt like a daunting process so enjoyable. I am in love with my ring and have had so many beautiful compliments on it.

Respuesta de Primo Diamonds
Can’t fault the service provided by Primo. Helped design a ring with specific requirements and manufactured it in a timely fashion which the fiancé loved. Can’t recommend enough!

Respuesta de Primo Diamonds
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.