Primo Diamonds Opiniones 

125
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Even though we are already married, I was quite anxious about this journey. I basically wanted to upgrade my ring to a bigger and more stylish one. After getting in touch with various places, includin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

5 star service again from Francesco we returned back to him for our wedding bands and he really couldn’t do enough for us. His work is exceptional and customer service is spot on thanks again mate

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I honestly can’t recommend Francesco and the team enough. They went above and beyond from start to finish to make sure I got the right ring, with the alterations and finishing completed to an ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fiancee was extremely happy with her bespoke ring, putting together the stones and design, more than was asked. Francesco was patient - as we changed our minds on diamond styles a few times, and was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería

Escrito por la empresa

Primo Diamonds specialises in bespoke engagement rings and personalised diamond guidance. Clients work directly with an independent diamond specialist to explore lab-grown and natural diamonds, understand certification, and design custom pieces. The focus is on clear explanations, transparent pricing, and a relaxed, no-pressure experience throughout the process.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(125)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thank you so much Francesco & Primo…

Thank you so much Francesco & Primo Diamonds.
You made the perfect ring for our engagement, my fiancée is stunned by the beauty and quality, more importantly happier than I could have dreamed. Thanks for completing this around my budget and showing me all the options, shape, size, clarity, cost, the works! You made it very easy for me and relieved the stress of making the wrong choice.

8 de septiembre de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Michael. I really appreciate you sharing your experience. I’m glad the guidance around the options and budget helped make the process feel clear and stress-free, and that the final ring exceeded expectations. Thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Quality Service

My fiancé purchased the most amazing engagement ring from Primo Diamonds. I have always wanted an emerald ring and Primo diamonds were able to source a beautiful Zambian emerald for me. I had the pleasure of meeting Francesco when we went back in for a free of charge fitting as the ring was slightly big. The after service was brilliant, Francesco was a pleasure to deal with. He answered all the questions I had with regards to looking after the ring and pointed us in the right direction regarding insurance. I highly recommend Primo Diamonds they are a very professional and personable company. Thank you for my perfect ring!!

10 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Annabel. I really appreciate you sharing your experience. I’m glad the emerald sourcing, fitting, and aftercare all came together smoothly, and that you were happy with the guidance on caring for the ring. It’s great to hear how much you love it, and thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

I bought my engagement ring and my…

I bought my engagement ring and my wedding band from primo diamonds with the help of Francesco, with a decent price and alot off help I thank him personally for delivering a excellent customer service, so thank you primo diamonds and to Francesco for all the help as I am now happily married man

Many thanks
Simon mataceva

2 de septiembre de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Simon. I really appreciate you sharing your experience. I’m glad I could help with both the engagement ring and wedding band and that everything came together at the right price and with the support you needed. Wishing you all the very best, and thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Francesco at Primo Diamonds

Francesco was really helpful in helping me decide the right ring to propose with. We managed to choose and get the ring made in a very short space of time as I had left it to late just before our holiday. Great service and great product!

14 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, John. I really appreciate your feedback. I’m glad we could get everything sorted within a short timeframe and that you were happy with both the service and the final ring. Thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

A 10/10 experience every step of the way…

I went in knowing very little about engagement rings but Francesco did an amazing job, first educating me and then advising me on the best course of action for my ideas.

At no point was there a hard sell, he was always honest and the finished product was phenomenal, not to mention great after-purchase care. Would 100% recommend.

26 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Ben. I really appreciate you sharing your experience. I’m glad the guidance and honest, no-pressure approach helped you feel confident throughout, and that you were happy with both the final ring and the aftercare. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

10/10 exceptional service!!!

10/10 exceptional service!!!

After attempting to bring my ring to reality with other jewellers I felt defeated, but luckily I found Francesco . Prompt response from my initial enquiry, provided brilliant guidance in selecting the style and stone to match the idea in my mind and then finally bringing that idea to reality, surpassing my expectations, all whilst making the process as easy as possible through out. Francesco you truly make bespoke jewellery an easy experience.

30 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Marisa. I really appreciate you sharing your experience. I’m glad the guidance and process helped bring your idea to life and that the final result exceeded expectations. Making bespoke jewellery feel straightforward is always the aim, so it means a lot to hear that came across.

Valorada con 5 estrellas sobre 5

Recommend Primo Diamonds 100%

I could not recommend Primo Diamonds and Francesco enough! I started with very little idea and he made the entire journey feel seamless. From picking out the stones to designing the ring itself I actually really started to enjoy the process. Not to mention he managed to make the ring in record time because I was flying out in a couple weeks! I could not thank you enough, you’ve helped in a moment me and my new fiancée will treasure for the rest of our lives.

25 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Matthew. I really appreciate you sharing your experience. I’m glad the process felt seamless and enjoyable from start to finish, and that we could get everything ready within a tight timeframe. It means a lot to be part of such a special moment, and thank you again for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Exceptional experience!

Francesco was incredible to work with on such a special journey! He really cared about our needs from start to finish. He ensured we were kept in the loop at every point, clearly communicating with us and answering every question we had. I could not be happier with my rings, it is all thanks to his professionalism and care! Couldn’t recommend more!

20 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Rebecca. I really appreciate you sharing your experience. I’m glad the communication and care throughout the process helped make everything feel smooth and reassuring, and it means a lot to hear how happy you are with the rings. Thank you again for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

5 star service

I have to give the entire process of working with Primo Diamonds 5 stars! Francesco not only helped me design the perfect engagement ring for my fiancé but was tireless in his efforts to source the perfect stone. With such specific requirements his professionalism and persistence was second to none. The overall quality, finish and production time was also fantastic. I would highly recommend Primo Diamonds to anyone looking for an engagements ring. And would ask to speak to Francesco, as his knowledge and transparent approach really helped me throughout the process.

8 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Rob. I really appreciate you taking the time to share your experience. I’m glad the sourcing, guidance, and transparency helped meet your requirements and that you were happy with the final ring and turnaround time. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Impeccable service from start to finish...

I've been looking for an engagement ring for a while, however, I was unsure of how to decide on the perfect ring for my fiancé.

I was recommended by a close friend to visit Primo Diamonds and it was one of the beat decisions I've made.

I was able to book a discrete consultation with Francesco, managing to fit the meeting during times I wasn't with my fiancé. He helped explain all the options I had that fit within my budget.

It took a while for me to choose the perfect ring so having his expertise really helped! The whole experience has been fantastic and I can't recommend Primo enough!

23 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Julius. I really appreciate you sharing your experience. I’m glad the consultation and guidance helped you feel confident in choosing the right ring within your budget, and that the process felt smooth throughout. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

BUY HERE! TOP QUALITY SERVICE! 5*****

Francesco was brilliant from the moment he followed up my enquiry.
I was invited down to his shop with my Step father - He took us through everything we needed to know regarding Clarity, Carat etc etc - He was fantastic!
Not only did he deliver and get the ring done in time, he also made sure we were completely happy with the ring before handing the box and invoice over.
As most blokes get it wrong...including me! the ring was 5 sizes too BIG! (I thought I did my homework- I guess not) - I texted Francesco - This was no problem at all. After we came back from our holiday in Italy - My Fiancé travelled down to him and he had the ring re-sized the same day as we travelled some way to do it. TOP TOP MAN!

All round 5* - Cannot wait to come down for another day trip in the next year to get our wedding bands.

Josh H.

1 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Joshua. I really appreciate you taking the time to share such detailed feedback. I’m glad the guidance, timing, and resizing support helped everything come together smoothly, and that you felt confident with the final ring. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

10/10 service from Francesco from start…

10/10 service from Francesco from start to finish. Would highly recommend to anyone. Took an idea from a picture and made it into a masterpiece.

1 de agosto de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Max. I really appreciate your feedback. I’m glad we could take your idea and turn it into something you were really happy with. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Excellent service with quality…

Excellent service with quality products. Francesco made the process seamless from start till finish. He provided a selection of rings and support to ensure our wedding bands were exceptional.

Would highly recommend. Don't waste time going elsewhere.

23 de julio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Matthew. I really appreciate your feedback. I’m glad the process felt seamless and that you were happy with the wedding bands. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Highly recommend!

Highly recommend! Francesco was incredibly helpful from start to finish and in turn, we were able to design the perfect ring. Communication throughout was excellent and I received the ring within circa 4 weeks of the consultation.

19 de julio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Richard. I really appreciate your feedback. I’m glad the communication and design process worked well and that the ring was ready within the expected timeframe. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Francesco made the process very easy

Francesco made the process very easy. From the first meeting he was very professional and worked with me to design the ring I had envisioned. He provided regular updates along the way to make sure I was happy with the process. Smooth from start to finish. I will be looking to arrange making the wedding rings with him again.

18 de julio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Sam. I really appreciate you sharing your experience. I’m glad the process felt smooth from start to finish and that the communication and design support helped bring your vision to life. Thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

A brilliant service and beautiful…

A brilliant service and beautiful engagement ring. I was recommended to speak to Francesco and couldn’t have asked for a better experience, everything was explained clearly and he made the process completely stress-free. I can’t recommend highly enough.

13 de julio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Bobby. I really appreciate your feedback. I’m glad the process felt clear and stress-free and that you were happy with the final ring. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Unbelievable service and magnificent engagement ring

I reached out to Primo Diamonds being a complete rookie and having left it fairly late to have an engagement ring made for my better half.

From the first phone call, Francesco put my mind at ease; paying great attention to detail in my requirements and the fact that I knew nothing about diamonds whatsoever.

The consultation was brilliant, very chilled and not “forced upon” in the slightest. Francesco gave me an insight into everything (clarity, carat sizing and cuts) and I was able to pick the ring of my girlfriends dreams (thankfully she said yes!)

From start to finish it was such a seamless process and I couldn’t recommend Francesco and Primo Diamonds enough. The promptness, the quality of service and most definitely the ring.

5 de julio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Fabio. I really appreciate you sharing your experience. I’m glad the guidance and relaxed consultation helped make everything feel clear and seamless, especially when time was tight. Thank you for the recommendation and for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Sterling Job!

I recently sought the help of Primo to design and make a bespoke engagement ring. I found him to be very helpful, offering support and advise throughout the process of purchasing diamonds and the ring. He made himself available for several meetings to ensure that I was 100% happy, and went above and beyond with some niche requests I had. After purchasing the ring it needed to be resized, which he did and returned within 48 hours.

I highly recommend Francesco and Primo, very consultative and not at all 'salesy', he worked with my budget and I came away very happy. I also now have a very happy Fiancee too!

Thanks to all for a sterling job!

17 de junio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Dean. I really appreciate you taking the time to share your experience. I’m glad the guidance, flexibility, and aftercare helped make the whole process smooth and that everything came together as planned. Thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Great experience

Great experience! Francesco was very helpful and quite knowledgeable. Proccess was clear and easy and final product was perfect.

15 de junio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Jay. I really appreciate your feedback and kind words. I’m glad the process felt clear and straightforward and that you were happy with the final result. Thank you for choosing Primo Diamonds.

Valorada con 5 estrellas sobre 5

Perfect ring

Perfect ring! Thanks for everything.

15 de junio de 2022
Opinión espontánea
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Respuesta de Primo Diamonds

Thank you, Dimitar. I really appreciate your feedback and I’m glad you were happy with the ring. Thank you for choosing Primo Diamonds.

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