First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
Gracias por visitar Trustpilot. Lamentablemente, no se pueden publicar más opiniones en esta página, porque el sitio web de la empresa ya no existe. Si tienes alguna pregunta, contáctanos.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
I have not received my Order.
I have not received my Order.
Order Number: 462840872
Order Date: 2023-01-22 08:52 UTC
Delivery: A$17.50
Total Cost: A$129.49
Topeak Trunk Bag MTX DXP with Pannier
Quantity 1
21 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hi Andrew,
I am sorry to hear you have yet to receive your parcel.
Please can you sign into your account to view the message I have just sent you?
I will be able to have this matter resolved.
Kind Regards,
Stephen
Complained but ProbikeKit respose was excellent
I went with the express delivery and paid more as it said it would arrive in 2-3 bus days which would have been 28th or 29 Mar
I needed the articles by 3 April as I am going OS BUT the delivery is now scheduled for 6 APRIL!
Update
HOWEVER the parcel although late, did arrive prior to the tracked estimated date of the 6th so I have them in time and the response from Probikekit was simply brilliant hence my rating (which was previously a one star - Well done PBK
25 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hi Peter,
I am sorry to hear you haven't received your order within the expected delivery timeframe.
I do want to assist and resolve this matter.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
Great range of product & easy yo place…
Great range of product & easy yo place order on line
29 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Had to use desktop site
Mobile site did not work on my phone(Samsung)... Had to use desktop site. Prices good but shipping cost seems high for expensive purchase.
29 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Great price and quick delivery
12 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Had trouble getting my card through,so…
Had trouble getting my card through,so tried my husbands card-then PayPal came through with both out card numbers 🤦♀️
I ordered 1 set of bike lights,but was thinking I may get 2 sets…..
It sorted out in the end 🤞🤞
28 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Ordered $1500 wheels on 01/0 and still don’t have it
I ordered wheelset worth almost $1600 on 02 Feb. No comms not until 24 Feb saying wheels on hold in customs amd they need purchase confirmation evidence. I have provided them my PayPal statement and they acknowledged receipt and they have “coordinated” with their courier. Still no comms / updates after that. I finally had enough, I told them to cancel my order as it’s taking too long. I was told they cannot do that until I “reject” when their courier reaches out to me so they can request return to sender and then refund me. I‘m fine with that but even until now, I haven’t heard from anyone yet. And I keep on asking when am going to be contacted but I keep on getting a reply to wait. It’s been more than 7 weeks now since I ordered and I still don’t see any progress. Tracking number still says “delay in customs”. And I just don’t know what to do as no one is telling me what to do. Im trying to look for escalations but to no avail. I saw a similar story here posted just a few days ago where his wheels is also stuck in customs. It seems this is a SCAM. I’ve raised a dispute in PayPal and will also look for channels to escalate this issue.
Edit: Hi Sam. You mentioned in your message on 29 Mar that I will get a refund in 3-5 working days. I still don’t have my money back as of today 12 Apt and no comms since your first message.
28 de marzo de 2023
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Fast and helpful response
Ridiculously high delivery charge I thought. They got back to me and refunded it and explained it was due to postage from the UK. Very accomodating. Will use them again.
24 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hi David,
I am sorry to hear that the shipping charge for your order was higher than expected.
Please can you sign into your account to view the message I have just sent you?
I do want to help resolve this matter.
Kind Regards,
Stephen
Nice and easy
24 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I have not ordered any thing for some…
I have not ordered any thing for some time but it looks like nothing has changed from times before when I ordered anything always very easy great work.
25 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
PBK easy to use and good value website
easy to navigate website. reasonable pricing on items. some products had multiple pictures to show the item clearly from many views.
22 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I think ProBikeKit is a scam - Edit: is not
I think ProBikeKit is a scam. I bought two pairs of pedals, waited months for them to arrive and they never arrived and I never heard from them. I asked for my money back and was told TWICE that the refund would be made. They never did. After a few weeks they tell me that the "finance department" rejected the refund because the address provided was incorrect, which is a lie and a simple excuse, because the address is correct. Horrible experience buying from ProBikeKit, now I only have to take legal action. A shame, I really needed the pedals, I am a student and I had saved months for pedals for me and some as a gift for my girlfriend.
Edit: ProBikeKit contacted me after this review, they looked into the case and refunded my money. It is not a scam.
I love you ProBikeKit
21 de enero de 2023
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Juan,
Thank you for taking the time to leave your review.
I am sorry that your order has not arrived, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
$1400 and no Delivery
Have ordered wheels, they are stuck in customs in UK and they say I should chase them up. $1400 and I have nothing to show for it. If o ever get my wheels I’ll never purchase from these people again and suggest others be very careful.
That's a lovely answer for this forum but now their answer say's I have to pay more to get them through customs. Is this a Joke or just a Scam? When you buy overseas for an advertised price, should you need to allow for customs costs. I seriously don't know what to do. I think I have lost $1400.00
BUYER BEWARE !!!!!!!!!!!!!!!!
21 de marzo de 2023
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hi,
I am sorry to hear your parcel is currently being processed through customs and you haven't received this yet.
I do want to assist in this matter.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
Awesome price
19 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
prices are very competitive
14 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy site to use
13 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.