First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
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Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Products were what I wanted with a good…
Products were what I wanted with a good discount
9 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shopping was easy
Shopping was easy and the ability to sort items is good. However I had difficulty finding tubes and the Vittoria latex tubes didn't say how long the valve stems are.
Apart from that minor issue, shipping was great.
8 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Very good price, order confirmed, great so far!
Cat Eye headlights at a very good price, 100% Accuri goggles at a great price, shipping to Australia at a reasonable rate … so far so good … hoping that the goods arrive promptly! If so, I will be a very happy customer!
8 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ProBikeKit online cycle shop is well…
ProBikeKit online cycle shop is well worth the visit and the website is easy to navigate... postage options are available. 5 Stars.!!!
25 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awful purchasing experience.
Awful purchasing experience.
Tried to purchase 2x tires listed as instock. It was stuck in processing for longer than expected because after reaching out to query i was told that apparently 1 was not in stock and was holding up the order.
I was offered the option to wait or cancel the order which i agreed to cancel, but only 1 tire was cancelled because the second was already in their pre-dispatch process.
I should have clearly been told that only 1 of items would be cancelled if i selected this option.
Now i have 1 tire on the way that i have paid full shipping cost for, and the only option left is for me to return it once it arrives (if it ever does) to a different address listed on the return slip at my own risk, and at my own cost.
Unclear communication, and poor transparency of the ordering and dispatch process. Avoid this business at all costs.
9 de marzo de 2023
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Daniel,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the stock availability when placing your order and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Very easy to navigate
Very easy to navigate. Check out was seamless and non intrusive. Great pricing on products. Only frustration was lack of options for sunglasses and road cycling helmets
6 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website gave me the impression that it…
Website gave me the impression that it was an Australian site still waiting for ages for a a simple set of tyres should have stuck with wiggle
20 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hi Andrew,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Long time customer of PBK
Long time customer of PBK, as always good price and stock for some items. They didn't have everything I wanted this time. But no other store did either.
Recommend!
5 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Efficient searching and good savings.
The website was quite efficient to target specific items I was looking for which saved time, and there were some good savings to be had on the clothing clearance sale.
The only downside was that I couldn't find the sizing for the Fifty Four Degree Three Season Socks, so I just had to guess the size, which isn't ideal.
4 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
When I get my full refund, I will give you more stars.
1) Items are not sent from Australia despite the deceptive .com.au url address. Sneaky!
2) This has caught me out twice now.
3) Shoes are no longer in stock after the order was placed and paid for in good faith.
4) I needed these shoes quickly to replace the ones I have which failed unexpectedly (the soles unglued).
5) You have now charged me AU$17.50 to send what were meant to be free socks!!
6) It's not clear when the shoes will be back in stock either.
7) You did not inform me about what was in stock or not, or what you were going to send or not. Why bother collecting my phone number and email address if you are not going to communicate properly?
8) I would not have ordered a pair of socks on their own. I should not have to pay for sending them here. It's the shoes I wanted, not the socks!
9) I would now like a full refund, *including* the shipping price I have already paid. Why? Because the shoes I ordered are still not yet on their way here.
10) It's not possible to find your actual email address or start a chat session.
21 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hi,
I am sorry to hear your most recent experience with us hasn't been positive.
Please can you sign into your account to view the message I have just sent you?
I do want to help resolve this matter.
Kind Regards,
Stephen
I was purchasing total goods of almost…
I was purchasing total goods of almost $200. Then you charge me at checkout $35 delivery. So F you and I drop my purchase back to be total with deliver $141. Not sure I’ll purchase here again. You spend that much and what I have spent in the past delivery should be included over $100-150
2 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hi Sad,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery charge for your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Mostly helpful website
Mostly helpful website. It could be improved by giving access to easily maintain and manage my addresses.
Lots of products at reasonable prices
1 de marzo de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Value for money ..
Value for money ... great sales price on a pair of Fulcrum Racing 4 C17 rims
25 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
not happy that free shipping option gone…
not happy that free shipping option has been removed
23 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hi Darren,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery option. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
The right product at the right price.
22 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You had what I wanted at a good price
16 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to order
17 de febrero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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