First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
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Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Shockingly bad online purchase from PBK
The most shockingly bad online purchase experience of my life. Nothing less than an unmitigated disaster that should, but won’t, be a wakeup call for ProBikeKit management.
I ordered a set of bike wheels on 27th November 2022. As at 21st December 2022, my credit card has been charged, I still don’t have the wheels, I have paid two lots of GST due to a ProBikeKit stuff up, and am no closer to knowing if / when I’ll ever receive them or the GST refund. A summary of the blunders made by ProBikeKit in this sale:
1) They advertised a delivery time of 7-11 days at time of purchase, which was a major factor in my decision to purchase. Since I purchased from probikekit.com.au (which infers they are Australian based) this delivery time seemed perfectly feasible.
2) They displayed a delivery date of 9th December on the customer interface, until the 9th December when it was clear this would be missed as the order was still in UK customs
3) I had a very long wait to receive my import duties invoice (double the time advised by ProBikeKit) and I encountered a total lack of willingness to do anything to intervene when I reported the delay
4) They double charged me GST. The import duties invoice included a GST amount, but GST had already been paid at time of purchase
5) To help things along, they insisted on me paying the second lot of GST on the basis one lot of GST would be refunded to me within 3-5 days
6) The GST refund was not paid back even after 7 days
7) They did not proactively contact me to indicate the GST refund had not been processed due to ‘missing paperwork’. I had to lodge another complaint about the lack of refund.
8) Despite providing the ‘missing paperwork’ they again failed to refund the GST within 3-5 days
9) They informed me via FaceBook messenger that due to 'customs changes' delivery times to Australia had increased to 30 days, triple the estimate provided at time of purchase
10) They told me at time of committing to the GST refund that refund processing times were 3-5 days, but then told me several days later I should allow 7 days
11) They repeatedly assured me the goods would arrive 'shortly' when it's clear they have no idea if that's true
ProBikeKit are incompetent, engage in deceptive and misleading conduct, and have no interest in helping their customers until they are somehow forced, for example by lodging a complaint with UK Trading Standards. This is a company I will never ever deal with again, no matter how low their price, as the risk of not getting what you paid for is to high, and the absolute lack of customer service simply appalling. Avoid my mistake. Buy elsewhere.
20 de diciembre de 2022
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hi Marcus,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
My review.
I’m being asked to give feedback before I’ve even received the product.
Given I don’t have the product yet, but you have my money, you get one star.
20 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving us your review, your feedback is vital and we will take your comments on board. We are asking customers to leave a review at different points in their journey to capture as much information as possible. Customers are more than welcome to leave their review once the order has arrived.
Thank you again for taking time out to share your feedback
Sue
Best website for Campagnolo components…
Best website for Campagnolo components but some amazing pricing on a whole range of great gear. Definitely a favourite goto online store
19 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hi Andrew,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Great value
Great value, easy process.
Right product at a very reasonable price and a user friendly website to enable a smooth transaction
19 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Always a pleasure shopping from here…
Always a pleasure shopping from here good prices and great stock of top brands.
19 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Best price and prompt action and good…
Best prices, prompt action with an extensive range of products with great offers.
18 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Gravel Tyre Found
I was looking for a specific tyre and your site came up with it immediately.
The information on the tyre was precise.
18 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The price is low and easy to order
16 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A good price on a limited product
A good price on a limited product! No 5 Stars I’m afraid due to your lack of selection of tyres, specifically the GP 5000 S TR 😀
14 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Well too long too receive the order 3 tyres..seems like they are from uk..wouldn't bother ordering again..too long too get them..other companies get purchases with within a week
Too long too get the product
14 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
good price
good price, easy website.
Could be made a little better with a better filter for exactly what you're looking for.
14 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Terrible Customer Support
I made an order but somehow I sent to my old address which was on file. I realised and raised a ticket to get the delivery address changed.
Customer support was terrible, they couldn't change the address, which I understand, but no advice on how to get the address changed, not even after me asking how I could resolve the problem... all I wanted was some advise as it has probably happened before.
Basically implied its not their problem...
22 de noviembre de 2022
Respuesta de ProBikeKit (Australia)
Hey Chris,
I am sorry to hear of the frustration caused regarding this matter.
I do want to assist in getting this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience? I will be able to get this sorted.
Kind regards, Tom
PBK Customer Relations Executive
Great value!!
Ease of navigating the site to find what I was looking for and great value
13 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
New Shoes
Easy filtering for brand, size and price. Checkout was easy with multiple payment choices, except ApplePay which is disappointing, but secure credit card payment is fine.
Free delivery option chosen, over express delivery for an excess fee.
13 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good products and price
Good products and price.
Customer service listen to problems although may take some time
12 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello ,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Actual pedal weight 117g each. Quality product.
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unclip. Very satisfied.
Price was good and delivery time was reasonable considering the pedals were being delivered to Australia.
12 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello ,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Payment taken no order notification
Despite paying for goods 2 weeks ago I have never received confirmation of the order, now I have to make contact to find out what the go is
I find it difficult as to how money can be taken & no order number issued to even be able to track anything
24 de noviembre de 2022
Respuesta de ProBikeKit (Australia)
Hello Heather,
Thank you for taking the time to leave your review.
I am so sorry to hear that you have not yet received your order. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
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