First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
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Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Website and ease of ordering is very…
Website and ease of ordering is very easy to follow and responses very quick.
6 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy shopping
5 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Australian GST double charging, and shipping confusion
I ordered a set of wheels which had an ETA for delivery of 5th of January (today). The item is currently held at UK customs and has been there for a week (held from 28/12/22) due to "the item's high value".
When I contacted customer support they first advised me that I had to pay import duties for the item, despite their own policies stating that their final checkout price includes GST and that they cover import duty responsibility. I responded back stating their policies.
My case is apparently now with their "internal courier team" with a 3-5 business day turnaround time, this has been a really poor experience since I need these wheels for an upcoming international cycling trip. At this rate I won't be purchasing through them again.
3 de enero de 2023
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Josh,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Discount code didn’t work inspite of…
Discount code didn’t work inspite of being marked as valid till December 2023
4 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Sherif,
Thank you for taking the time to leave your review.
I am so sorry to hear that your discount code has not worked. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Strange ads
Dislike all the pop up ads trying to sell me products non related to your company and site
3 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Website problems & Country non disclosure.
1. + Good price for the product I was looking for. BUT
-2. After putting my tyres in [the basket] I tried 3-4 times to then ADD 3 Inner tubes but each time it failed, with no message !
So I closed & paid for the first order, then again tried to create a new order for the Inner tubes x2 fails again despite trying DIFFERENT tubes in case it was an availability issue.
-3. AS you quoted prices in $ and had a .au address I assumed you were an Australian business, but it appears you are from the UK. This is annoying as I now risk being charged a FOREIGN transaction fee by my Credit Card.
I think ALL website should be EXPLICIT on Currency (ie. US or Aus $) and their home country location.
31 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Bought a few times the quality of the…
Bought a few times the quality of the car cover is very good, the service is fast, great
30 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reviews helped make purchasing
30 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Everything went to plan
Everything went to plan. Good communication from ProBikeKit. Just put through another order.
25 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Issue with courier delivery and items were not delivered but ProBikeKit were excellent.
Issue with courier delivery and items were not delivered but ProBikeKit were excellent and were prepared to supply the items at the same cost as i had original purchased. Their response to the query was very prompt.
22 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Missing order
I ordered over two weeks ago and have not received anything or any postal information?
6 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello Scott,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
"In stock" does not mean in stock
"In stock" does not mean in stock.
After 5 weeks my order is in transit somewhere (nobody knows where). No communication after the first week.
Avoid if you are ordering an item you'll need in the next few months.
16 de noviembre de 2022
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Shane,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I had a good shopping experience…
I had a good shopping experience online. The only thing I think I would like to have seen is a bit more transparency/ easier to find information about where the business is based and where the item will be shipped from before purchase. This will give customers the ability to manage expectations on delivery time before purchasing rather than making for a sour experience finding out after purchase.
20 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy transaction
Item was in stock and the transaction was made easy by the user interface.
20 de diciembre de 2022
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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