productcaregroup.com Opiniones 

Confirmed delivery completely failed with no notification or customer support!!!

I am extremely disappointed with Product Care. My fridge freezer delivery and installation was confirmed for Saturday 3 October. According to Product Care's own information, I was required to have the existing fridge freezer fully defrosted and emptied before delivery between 7am-8pm, so I did exactly that before 7am.

I then waited all day for the delivery.
I received no delivery time slot, even though it was promised, no tracking information, no telephone call, no cancellation and absolutely no notification that the delivery was not going to happen. The delivery simply never arrived.

This meant that I spent the entire day waiting unnecessarily, with my existing fridge freezer emptied and defrosted, and with frozen food at risk of completely defrosting. I had planned my day around a delivery that Product Care had confirmed, only to receive no information whatsoever.

What makes this particularly frustrating is that Product Care offers Saturday deliveries but has no customer helpline available on Saturdays. If you are going to offer and confirm Saturday deliveries, customers need some way of contacting you when something goes wrong.

The issue isn't simply that the delivery was delayed. It is the complete lack of communication and the inability to contact anyone when the confirmed delivery did not take place.

I now have to rearrange the delivery, deal with the consequences of having emptied and defrosted my appliance unnecessarily, and potentially deal with food LOSS.

A delivery company should not confirm a delivery, require the customer to prepare for it, leave them waiting all day, and then simply not turn up without any explanation.

Very poor service and communication!

Kuldip and Neth were so patient, kind and helpful in delivering our American fridge freezer. They had to wait for us to take the back door off but there was no pressure from them or frustration. They called beforehand and also took away all packaging with them. Really impressed, great service from them both. Thank you so much

The delivery driver was very friendly and helpful. He also took all the packaging away for me.

Great delivery today from Iulian Murgulet, who was extremely helpful. First class!

Great service from Lee G. Delivered an oven and kindly bought it round the back of my house for me.

I had a Russel Hobbs 99ltr chest freezer that unfortunately broke causing the contents to thaw approx £75 of contents had to be thrown away.The freezer was 4 years old and still under guarantee, on contact with Keira Customer Services I could prove age of freezer, problem with freezer but unfortunately the extended warranty did not show on record. I explained that I needed an operation and that I was a carer for my wife. Keira honored the warranty and a new 99ltr chest freezer arrived just in time before operation to part fill with ready meals. Outstanding Customer Service.

Delivery today was excellent! Steve T and Declan T were fantastic! They kept informed all along the way. I was given a two hour slot the day before so I could plan my day around the delivery which was so much more convenient than the usual 8am-6pm slot. They phoned 20mins before they arrived. The whole process of removing my old machine and replacing it was done swiftly and they left with all the packaging and my old machine. They were very polite so I would have no problem in recommending to anyone. I usually use John Lewis but actually found this company far better! Well done Steve and Declan T!

Julian Hurgulet was fantastic delivered the washing machine with no problems

Kuldip and Steve, They did an amazing job getting such a big fridge freezer into the My falt

Absolutely impressed by Kuldip and Steve, they moved a very heavy fridge with their eyes closed.
They were very careful not to damage the floor, installed the new fridge in a matter of minutes, took the old one, no frills, no drama.
Thank you very much!

Kuldip and Steve were great when delivering our washing machine. They arrived nice and early, examined the space and despite having stacked appliances, managed to take them out, fit the new product and put everything back stacked. They did not leave till they had tested the product to ensure it was all in working order. We appreciated their fast, friendly and extremely helpful service.

Just had a a new dishwasher delivered by Steve and Declan and old one removed. Great service, they couldn’t have been more helpful and informative, explaining new product, called me to let me know when on the way. Would highly recommend

Highly professional, efficient and friendly service from Kuldip & Steve!! Strongly recommend

A massive thank you to two Customer Services Advisors who solved a mystery for me and brought a big smile to my face.
Thank you very much for your help young ladies.

On the dot on time, and took every care getting it through a narrow door way, didnt bump anything once!

Iulian Murgucet was a good and helpful guy, very friendly chap

Steve T and Declan T provided impeccable customer service. They arrived right on time and delivered our freezer smoothly, carefully, and efficiently. Friendly, professional, and a pleasure to deal with. Both an asset to the company.

Really impressed with the delivery of a Chest Freezer. Iulian Hurgulet delivered it, very friendly. A great service, took the packaging away and apologised for being so early.

I had a broken hoover still under warranty from Russell hobbs. I rang and Debbie was extremely helpful from the start and sorted out a replacement for me which was delivered in 2 days. She is a credit to the company and I cannot stress how professional and helpful she was.

Lee G arrived super early which was great as it meant we didn't have to wait around for delivery.
He came up to the third floor via lift but some delivery drivers will leave in the lobby so this was super helpful and was happy to place it where ever we needed him too. Thank you