Progop.com 

Respuesta de Progop.com

19 may 2025

We appreciate you taking the time to share your feedback, and we understand the frustration and skepticism expressed in your review. However, we want to assure you and all potential customers that Progop operates with complete transparency and integrity.

We are a legitimate business, and all our products, including the RTX 5090, are sourced directly from authorized suppliers. The pricing you mentioned reflects a promotional offer we were able to secure due to bulk purchasing and not a scam.

Regarding shipping we partner with verified logistics providers, including ShipBull, which is a registered and operational shipping service.

Delays can occur due to high demand, or carrier logistics, but we actively assist customers with updates.

If any order is genuinely lost or delayed beyond reasonable expectations, we offer full refunds or replacements as per our policies.

We encourage you to contact us directly so we can clarify any misunderstandings and work toward a fair resolution.

We take allegations of fraud extremely seriously and welcome scrutiny, as we have nothing to hide. Our goal is always customer satisfaction, and we’re committed to making things right for anyone who has had a less than ideal experience.

For any further questions, our support team is available at your own discretion.

Respuesta de Progop.com

19 may 2025

We sincerely apologize for the unacceptable delay in delivering your order and for the frustration caused. This is not the level of service we aim to provide, and we truly regret the inconvenience this has caused you.

We take your concerns very seriously and have escalated this matter with both our logistics team and the shipping carrier to urgently locate your shipment. Additionally, we are reviewing our customer support protocols to ensure no other customer experiences similar difficulties in reaching us.

If the package cannot be located promptly, we will expedite a replacement or process a full refund.

A member of our leadership team will reach out to you with a concrete update and resolution options. Your patience is greatly appreciated as we work to make this right.

Again, we deeply regret this situation and appreciate you bringing it to our attention.

Respuesta de Progop.com

14 may 2025

We sincerely regret to hear about your experience and appreciate you bringing this to our attention. At Progop, customer satisfaction is our top priority, and we take such concerns very seriously.

Upon reviewing your order, we’d like to clarify that ShipBull is a legitimate third-party logistics partner we’ve worked with in the past. However, we understand that delays or miscommunications can occur, and we apologize for any frustration this has caused.

To resolve this promptly, we’ve initiated an internal investigation and will coordinate with ShipBull to trace your shipment. Additionally, our support team will reach out to you directly via email to verify details and discuss next steps, including full refund or replacement options if the product cannot be located.

We assure you that we do not engage in fraudulent practices, and we’re committed to making this right. If you’ve already contacted authorities, we’re happy to cooperate fully to resolve the matter transparently.

For immediate assistance, please contact us. We value your patience and the opportunity to regain your trust.

Respuesta de Progop.com

24 abr 2025

Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We deeply regret that your order was not delivered within the promised timeframe and that our communication fell short of your expectations.

We acknowledge the delays and we take this situation very seriously.

To address your concerns immediately:

Refund Status: We have escalated your refund request with our finance team to ensure it is processed promptly.

Shipping Issues: We are investigating the performance of ShipBull and will reconsider our partnership with them to prevent future tracking and delivery issues.

Direct Assistance: Our customer support lead will follow up with you via email to provide a full update and ensure resolution.

We understand your frustration, especially given your positive experiences with international orders elsewhere. This is not the level of service we aim to deliver, and we are committed to making this right for you.

We value your feedback and will use it to improve our processes.

Respuesta de Progop.com

22 abr 2025

Dear Valued Customer,

Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delay in your delivery.

As our customer support team has previously explained, we are currently experiencing unforeseen delays affecting a limited number of shipments. Please rest assured that we are actively working to resolve this issue for all affected customers.

In the unlikely event that we are unable to deliver your parcel, we will process a full refund in accordance with our published policies. Your patience and understanding during this time are greatly appreciated.

We truly value your feedback, even when it stems from a negative experience, as it helps us improve our services. If you have any further questions or need assistance, please don’t hesitate to contact us.

Best regards,
Customer Support Team

Respuesta de Progop.com

1 abr 2025

Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to clarify any misunderstandings.
At Progop, we strive to offer competitive pricing by sourcing products directly from trusted suppliers, allowing us to pass savings on to our customers. Regarding payment methods, we currently do not support PayPal due to our suppliers’ payment confirmation requirements. However, we are actively working to integrate PayPal soon.
As a growing business, we understand that our online presence is still developing. Our Facebook page may be relatively new, but we are committed to building trust through transparent operations and excellent customer service.
We encourage you to reach out to us directly by using our contact channels if you have any further questions or concerns. Your satisfaction is our priority, and we’d be happy to provide any additional information to reassure you of our legitimacy.
Thank you for giving us the chance to address your concerns. We hope to serve you better in the future.

Respuesta de Progop.com

1 abr 2025

Thank you for taking the time to share your review. While we believe the aspects do not reflect our processes, we appreciate the opportunity to address your concerns.
Had we received your questions through our official contact channels, we would have been happy to provide clarification promptly. Regarding the RTX 5090 graphics cards, as communicated to all our customers, these items are fulfilled directly by our suppliers from their own facilities. We do not stock these products in our warehouse, nor have we ever claimed otherwise. Our inventory reflects real-time supplier availability, a common industry practice that allows us to maintain competitive pricing and a broad product selection.
Concerning payment methods, our suppliers require confirmed payment verification through their ERP systems. At this time, PayPal is not recognized as a confirmed payment method by our partners, which limits our ability to process orders with this option. However, we are actively working on integrating PayPal and hope to offer it soon.
For shipping, we partner with SHIPBULL, a courier aggregator that selects the most cost-effective delivery options to provide free shipping, a standard practice among retailers.
Additionally, our suppliers regulate market distribution based on regional policies and profitability, which may affect product availability in certain areas.
Our registered business address, verifiable via our VAT and LEI numbers, is publicly listed on our website for transparency.
We hope this clarifies your concerns. If you have further questions, we welcome you to contact us directly for a more detailed discussion. We kindly ask that any future concerns be directed to us to ensure accurate and fair representation.
Thank you for your understanding.

Respuesta de Progop.com

Actualizada el 28 mar 2025

Thank you for taking the time to share your feedback with us. We truly value all customer input, even when it highlights areas where we may have fallen short.
We’re sorry to hear about your experience and would like to resolve the issue as quickly as possible. To assist you better, could you please provide your order number or contact details? This will allow us to investigate promptly and ensure a satisfactory resolution.
Please feel free to reach out to our support team. We appreciate the opportunity to make things right.

Respuesta de Progop.com

Actualizada el 28 mar 2025

Dear "Customer",
We regret to inform you that your recent order could not be processed due to discrepancies in the payment and billing information provided. As a result, your account has been deactivated. Please note that the payment was declined by our card processing system due to invalid details, not by your bank. We take payment security seriously and are unable to proceed with transactions that cannot be verified. We appreciate your understanding and encourage you to contact our support team if you believe this decision was made in error or if you’d like to clarify any details.

Respuesta de Progop.com

Actualizada el 23 oct 2024

We are very sorry for this misunderstanding. However, this is not our fault. As we have already told you, we don't accept preorders. We only take orders for items that are available for shipping. In your case at the time of placing the order a new batch of products has arrived and it is beyond our control to match the old price.