ProGreen Opiniones 

222
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered grass seed and fertiliser on 6 October (order #230448). It is now 19 October and nothing has arrived. I understand supply issues happen and the seed being out of stock is not the en... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ho acquistato ad aprile scorso un ProGreen tagliasiepi da 700 watt da Tecnomat. Diciamo che nel complesso sono soddisfatto ma, seppur taglia bene, ieri quando l’ho usato per la prima volta, ho riscont... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ordering was extremely easy..... was informed about delivery..... but please stop using Parcel Force/Royal Mail for your deliveries.... Ordered a couple of weeks ago and still waiting for my delivery.... Ver más

Valorada con 5 estrellas sobre 5

Excellent company to deal with as we bought our new turf from them last year and have had no end of comments about our lovely lawn! Have recently just ordered some other gardening products too and the... Ver más

Información sobre la empresa

  1. Vivero

Información proporcionada por diversas fuentes externas

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 76% de las opiniones negativas

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3,2

Todas las opiniones

(222)

94 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

A1 Lawn Fertiliser

I’ve ordered A1 lawn fertiliser for years and it’s the best I’ve found so far, even tried the other alternative (Amvista) on their website and it’s not as good. Therefore I would give five stars IF the delivery wasn’t so slow and the delivery prices so high.

Come on Progreen, sort these two things and you’ll be on to a winner!

1 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi Claire,
Great to hear you're pleased with our fertiliser range! We really appreciate your feedback here, apologies that you haven't been happy with our standard of delivery.
Due to the nature of some of our chemicals, our delivery contracts must reflect that of a hazardous nature, this charge increases with weight and naturally must be reflected in our delivery fees. Peak season this year had unfortunately arrived much sooner than previous years, so to be totally transparent, our warehouse was not prepared for this sudden and drastic increase. This saw a slight delay across the board whilst we caught up on orders. Please accept our sincere apologies if your order fell within one of those effected.
This is not the standard of service we aim to provide and we have subsequently introduced new measures to prevent this happening again.
I hope this helps offer a little insight on the reasons behind your dissatisfaction on this occasion.
ProGreen

Valorada con 1 estrellas sobre 5

Paid £12.99 for 3-5 days delivery

Paid £12.99 for 3-5 days delivery, actually took 15 days to arrive. When package finally arrived in UPS depot in Inverness I was told as I live in a remote area I will take more time to arrive. Goodness sake I live in Inverness.
As a good will gesture I would like my £12.99 returned due to time taken after the 3-5 days passed.

30 de mayo de 2026
Opinión espontánea
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Respuesta de ProGreen

Hi Catriona,
Couriers mostly have very similar conditions with regards to what they consider as 'remote' or 'extended area'. Unfortunately, both of our current couriers class inverness as a remote area.
This does extend delivery times unfortunately, but i completely appreciate the frustration surrounding the considerable delay. I have requested a member of the team get in touch regards a solution for you.
I hope this helps.
ProGreen

Valorada con 5 estrellas sobre 5

Efficient.

Efficient. Confirmation and follow up good. Product arrived on time although had message from courier to say that product would be dropped off at local village shop the day before, a little confusing as they didn't have the parcel.

19 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really disappointed

Really disappointed! Product has still not been delivered so cannot comment on that, but delivery time and updates have so far been diabolical. Phoned after 1 week to speak to someone who laughed and said how crazy it was that a product they normally have plenty of stock for, they now don’t! Didn’t help much, but to then make a promise that it would be tomorrow or the next day at the latest… surprise, it’s still not here. If I didn’t need the products so much I would have cancelled my order and gone elsewhere.

17 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi Laura,
Terribly sorry to hear of the negative experience here, this is not the standard of service we aim to provide.
I've had a look into this for you and it does look like your order was despatched the day you spoke with a colleague of mine. Our courier contract is on a 24hour basis, so please be assured that this advised time frame was given to you in good faith. I can now see that this is out for delivery today, please do let us know if this doesn't make it to you and we'll be sure to investigate this further delay for you.
Our sincere apologies again, I hope this helps.
ProGreen

Valorada con 1 estrellas sobre 5

Ho comprato una motozappa da tecnomat…

Ho comprato una motozappa da tecnomat della progreen quella da 239 euro. Dopo una settimana mi si è’completamente rotta la staffa che tiene il piantone che va nel terreno. Non me lo vogliono passare in garanzia assurdo

20 de mayo de 2026
Opinión espontánea
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Respuesta de ProGreen

Ciao,
Purtroppo stai recensendo l'azienda sbagliata: non vendiamo né produciamo questi articoli.
Spero che questo ti sia d'aiuto.
ProGreen

Hi there,
Unfortunately, you are reviewing the incorrect company - we don't sell, nor manufacture such items.
I hope this helps.
ProGreen

Valorada con 1 estrellas sobre 5

Non-Delivery and Zero Customer Support

I placed an order worth over £100 with Pro Green and paid for home delivery. UPS did not attempt redelivery, did not use the safe place and diverted the parcel to a pickup point without my agreement. I contacted Pro Green three times by email and only received an automated AI response, with no human follow‑up or resolution. I should not have to chase a company for a simple paid‑for home delivery, so I have opened a PayPal claim for non‑delivery. Based on my experience, I cannot recommend this retailer.
UPDATE: Despite the issue being unresolved, I even received an automated marketing email asking me to review my ‘recent purchase’, showing they are unaware of the ongoing non‑delivery.”

5 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi Shari,
I can see a member of the team has had this picked up for you. Please accept our sincere apologies for the courier delay on this one, I can assure that this has been raised with UPS and is not the standard of service that we aim to provide.
I hope this helps.
ProGreen

Valorada con 1 estrellas sobre 5

Absolutely useless customer service

Absolutely useless customer service, led by AI agent Rowen

1 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi there,
Terribly sorry to hear of the negative experience on this occasion, I can assure you that this is not the standard of service we aim to provide, could you please provide us with some further information regarding the difficulties you're experiencing?
I hope this helps, apologies again!
ProGreen

Valorada con 1 estrellas sobre 5

Contravening GDPR

Still waiting for my order, only AI replies and all lies! Have asked for refund but still just getting inaccurate AI response. Can’t speak to a human as travelling abroad.
Several weeks later having told Progreen to take me off mailing list they are still pestering me with emails. Awful company run by AI only. No humans to speak to.

11 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi there,
Terribly sorry to hear of the negative experience on this occasion, I can assure you that this is not the standard of service we aim to provide, it looks like a member of the team has picked this up for you.
I hope this helps, apologies again!
ProGreen

Valorada con 2 estrellas sobre 5

Poor customer service

Product was good, customer service poor. The website advertises 10% discount for first purchase if you sign up to the newsletter. This wasn’t deducted at the checkout and I then received an email offering me 10% off my NEXT purchase. Spoke to customer service who quibbled about the discount and then begrudgingly offered to credit my card. This wasn’t forthcoming so I called back after a week and they said it was a manual oversight. Eventually received the credit two weeks after my order. Not a great experience and leaves me wondering whether the discount offer is a scam.

22 de mayo de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi there,
Terribly sorry to hear of the negative experience on this occasion, I can assure you that this is not the standard of service we aim to provide and the above has been actioned accordingly.
I hope this helps, apologies again!
ProGreen

Valorada con 4 estrellas sobre 5

Order fulfilled quickly

Order fulfilled quickly. Only issue was that I received no notification as to when delivery would be made. It was fortunate that I was at home when the courier called.

2 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Brought some pro green amvista phyter…

Brought some pro green amvista phyter it comes with no instructions at all you go to website there are hardly any instructions and are not very good nothing on how often you can use what to avoid etc and many other things missing do not answer emails no returned calls the Ai chat is useless so I now have a product I can't use absolute shambles and 0 customer care take your money and don't care avoid using them

The reply doesn't change anything it's making excuses and I still don't have answers will never use again

6 de mayo de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi Duncan,
I had requested some further information from you due to the nature of your review. We have had a new phone system installed and this has raised some concerns as to whether we are receiving 100% of calls.
Could you please let us know which phoneline you were trying to reach and we can have a look into this for you?
Regards your comments on the product listing itself - this is being addressed as we speak, we had some difficulty having product information transferred to the new website on a small number of products, so this may be one that was affected.
I hope this helps.
ProGreen

Valorada con 1 estrellas sobre 5

Pre-seed 696 fertiliser rubbish

Bought pre-seed fertiliser. Watered well morning and night for 4 days then once a day. Fertiliser balls did not dissolved and two weeks later still sitting on lawn. Expensive product for no gain. Customer service could not be more unhelpful. I get more results from Tesco on the shelf products.

** Further to your reply I spoke to three people at your end. Sent photos and info on watering programme. No help whatsoever. Last person I spoke to said he would email supplier and get back to me. I provided code on bag. I never heard again hence my poor review. I have no faith that you will resolve this and I have binned remaining product.

3 de junio de 2026
Opinión espontánea
Logotipo de ProGreen

Respuesta de ProGreen

Hi Sue,
We have a great deal of positive feedback regarding the pre-seed fertiliser, as well as personal experience in using such a product. I'd like to have a technical advisor discuss these difficulties with you as there should be no reason at all that this hasn't dissolved & subsequently, hasn't offered you the same fantastic results. Could you advise of a good time to get in touch please?
I hope this helps.
ProGreen

Valorada con 1 estrellas sobre 5

shocking service

shocking service. Paid £10.99 for next day service. 4 days later product still has not been despatched and querying whether the order can be cancelled. Poor service, poor company policy that is unlawful. The contract I entered was for next day delivery. Refund therefore follows. Cannot recommend them

2 de junio de 2026
Opinión espontánea

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