Electricpoint Opiniones 266

Respuesta de Electricpoint

Hace 4 días

Thank you Andy — really glad we could help you find exactly what you needed 😊 It's always important to us that customers feel confident they're ordering the right products, so it's great to hear that came through. We hope everything arrives and works perfectly for you ⚡

Respuesta de Electricpoint

Hace 6 días

Thank you for your feedback, Michael. We're sorry for any inconvenience this causes — we do make every effort to be upfront about our delivery restrictions, and Northern Ireland is listed as an exclusion on our delivery page. Unfortunately the regulatory complexities introduced by the Windsor Framework mean that shipping to Northern Ireland carries significant administrative and cost burdens that we're not currently in a position to absorb. We hope this situation becomes clearer in time, and we'd encourage you to check back with us in future as our delivery options continue to be reviewed.

Respuesta de Electricpoint

16 abr 2026

Thank you so much, Donkeyjoe — that's brilliant to hear! 😊 Next-day delivery on the Solar iBoost+ is exactly the kind of experience we aim to deliver, so it's great to know everything arrived promptly and is up and running. We hope you enjoy the benefits of the iBoost+ for years to come ⚡

Respuesta de Electricpoint

26 mar 2026

Thank you, Liam. We're glad to hear you were kept well informed and that the issue with the shades was resolved quickly. We really appreciate your feedback and look forward to helping you again!

Respuesta de Electricpoint

20 mar 2026

Thank you for your review. We're glad Nick was able to help you quickly and get you the information you needed. We appreciate your feedback!

Respuesta de Electricpoint

20 mar 2026

Thank you, Mary. We're delighted to hear Nick was able to assist you so promptly and helpfully. We really appreciate your kind words and recommendation.

Respuesta de Electricpoint

20 mar 2026

Thank you, Geoff. We're pleased to hear you found the prices competitive, the ordering easy, and the delivery quick. We appreciate your feedback and support!

Respuesta de Electricpoint

20 mar 2026

Hi Georgia,

We're sorry to hear about your experience and understand how difficult this situation must have been.

As outlined on our delivery information, pallet deliveries are kerbside only, and drivers are not able to move goods into properties. However, we do appreciate that this can be challenging with heavier items and understand your frustration.

Thank you for your feedback — we will take this on board.

Kind regards,
The Electricpoint Team

Respuesta de Electricpoint

20 mar 2026

Thank you, Paul. We're glad to hear you found the service prompt, the prices competitive, and the website easy to use. We appreciate your feedback!

Respuesta de Electricpoint

18 feb 2026

Thank you, Graeme. We're really pleased to hear you were happy with the service from order through to delivery. Nick will be delighted to hear your feedback, we appreciate the recommendation and look forward to helping you again!

Respuesta de Electricpoint

23 feb 2026

Thank you, Mark. We really appreciate your kind words. We're pleased Nick was able to provide a detailed and prompt response to your questions on storage radiators. Thank you for the recommendation and support.

Respuesta de Electricpoint

6 feb 2026

Thank you, Phillip. We're delighted to hear Ben and the team at Greenwich provided such responsive and accountable service. We really appreciate your kind words and look forward to helping you again in the future!

Respuesta de Electricpoint

3 feb 2026

Thank you, Mark. We're glad to hear you were happy with the speed and clarity of our response, we appreciate your feedback!

Respuesta de Electricpoint

30 ene 2026

Thank you for your review. We're glad Nick was able to assist you promptly, we appreciate your kind feedback!

Respuesta de Electricpoint

Actualizada el 26 ene 2026

Dear Mahmood,

Thank you for your feedback and for providing the order details. I sincerely apologise for the frustration caused by the delayed delivery and unclear communication regarding your heater order.

You're absolutely right—we fell short of our promise. While your items showed as "IN STOCK," the stock was held at different branch locations, which caused the problem, and it should not have happened on this product type. We should have communicated this much more clearly and proactively on the day you placed your order.

Your order is due to be delivered today, on day 5 instead of our promised 2-3 days, and I understand how disappointing this was, especially given the lack of transparency.

We're reviewing our stock visibility system and communication protocols to prevent this from happening again.

Our Customer Services Manager, Matt Leicester, will reach out to you directly today to ensure we put this right for you.

Again, my sincere apologies.

Electricpoint

Respuesta de Electricpoint

20 ene 2026

Thank you, Alastair. We're really pleased to hear Nick was able to assist you so promptly. We appreciate your feedback and are glad we could help with your Wallbox query!

Respuesta de Electricpoint

15 ene 2026

Thank you, Simon. We're pleased to hear your query was quickly resolved and really appreciate you giving us a try, we look forward to supporting you going forward!

Respuesta de Electricpoint

12 ene 2026

Hi Marko,

We're very sorry to hear this and for the lack of follow-up, this is not the service we aim to provide. We completely understand your frustration and agree this should have been resolved much sooner.

Please feel free to email us again at sales@electricpoint.com
with your order number, and we’ll make sure this is looked into as a priority.

Kind regards,
The Electricpoint Team

Respuesta de Electricpoint

Actualizada el 5 ene 2026

Hi Rajinder,

We're really sorry to hear that your replacement panel heater also arrived damaged — that’s understandably frustrating, especially after the first return. While the item you received should have been new, we appreciate that it appears to have been damaged in transit in the same way.

We’re actively reviewing our packaging process to help prevent issues like this in future, and your feedback is really helpful in that regard. If there’s anything further we can do to resolve this for you, please don’t hesitate to reach out.

Kind regards,
The Electricpoint Team

Respuesta de Electricpoint

5 ene 2026

Thank you for your kind feedback. We’re pleased to hear the address change was handled quickly and smoothly. Tracy will be delighted to know her help was appreciated. Thanks again for choosing us.