Prohair Opiniones 6

Respuesta de Prohair

13 mar 2026

Thank you so much for your kind words, Virginia! We take great pride in our packaging because we know how important it is that your products arrive in perfect condition. We sincerely apologize for the delay on your order — we're actively working to improve our shipping timelines. We're thrilled you're reunited with your Aquage! If there's ever anything we can do to make your experience even better, please don't hesitate to reach out to us at info@prohair.ca. We truly appreciate your business and your patience.

Respuesta de Prohair

13 mar 2026

Bonjour Coralie, nous sommes sincèrement désolés pour cette expérience. Un colis non reçu sans remboursement est totalement inacceptable et nous nous en excusons. Pourriez-vous nous contacter à info@prohair.ca avec votre numéro de commande afin que nous puissions résoudre ce problème immédiatement? / Hi Coralie, we sincerely apologize for this experience. A missing package with no refund is completely unacceptable. Please contact us at info@prohair.ca with your order number so we can resolve this immediately. We are committed to making this right.

Respuesta de Prohair

13 mar 2026

Hi Joanne, we're very sorry to hear about your experience. We take every piece of feedback seriously and would like the opportunity to make this right. Could you please email us at info@prohair.ca with your order number so we can look into exactly what happened? ProHair has been serving Canadian customers since 1996, and your satisfaction is our top priority. We want to resolve this for you.

Respuesta de Prohair

13 mar 2026

Hi Jane, we sincerely apologize for this experience. Tracking issues can sometimes occur due to carrier delays or system errors, but that's no excuse for poor communication on our end. We've since made significant improvements to our customer service processes to ensure no email goes unanswered. If this matter is still unresolved, please reach out to us at info@prohair.ca and we will personally ensure it's taken care of. We understand your frustration and we're committed to earning back your trust.

Respuesta de Prohair

13 mar 2026

We owe you a sincere apology. You're right that the communication around your order was completely unacceptable. The automated cancellation message was misleading, and our follow-up should have been immediate and transparent. Since this experience, we've overhauled our order management and customer communication processes. We now provide clear, honest updates when inventory issues arise. If you'd be willing to give us another chance, we'd be happy to offer you a discount on your next order. Please reach out to info@prohair.ca — we'd love to make this right.

Respuesta de Prohair

13 mar 2026

We deeply regret this experience. A shipping error that sends a product to the wrong city is a serious issue, and our failure to respond to your refund request made it even worse. This is not the standard we hold ourselves to. Since then, we've implemented address verification at checkout and completely restructured our customer service to ensure every inquiry receives a timely response. If this was never resolved, please email info@prohair.ca and we will issue your refund immediately. We understand trust is earned, and we're committed to doing better.