ProjectorScreen.com Opiniones 

43
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Zac is great to work with. He really knows his products and explains how they work. He takes his time and ask questions to understand what my needs are. He customized my order and he wants me to... Ver más

Valorada con 5 estrellas sobre 5

Efficient handling of order ...no delivery issues. Screen is very high quality in relation to price...and the 140 inch screen is a perfect fit for the 24x14 theatre room..The screen and the HISENSE pr... Ver más

Valorada con 5 estrellas sobre 5

Process was great. I'm in an apartment and had it delivered to my place of work. My purchase was flagged and I worked with ProjectorScreen personnel to work it out and I love my new TV. Not Project... Ver más

Valorada con 1 estrellas sobre 5

Horrible company to buy or even buy anything from. I bought an open-box projector; at checkout, they didn't provide any information that it couldn't be returned. The product quality wasn't worth it, s... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrónica
  2. también en la categoría
  3. Centro de recreación
  4. Servicio de business-to-business
  5. Tienda de fotografía
  6. Tienda de hobbies
  7. Tienda de mobiliario para oficinas
  8. Tienda de TV

Escrito por la empresa

ProjectorScreen.com is a family-owned home theater and projection specialist based in Riverdale, New Jersey. For more than 15 years, we've helped homeowners, businesses, schools, and houses of worship find the right projector, screen, and audio setup for their space and budget. We carry over 17,000 products from the industry's leading brands, including Epson, Sony, JVC, Hisense, BenQ, Optoma, LG, Samsung, Stewart Filmscreen, Screen Innovations, Spectra Projection, Elite Screens, Da-Lite, Marantz, Focal, and Bowers & Wilkins. Our catalog covers everything from 4K and laser projectors, ultra-short-throw laser TVs, and ambient light rejecting screens to A/V receivers, speakers, mounts, theater seating, and accessories. What sets us apart is our people. Our projection experts take the time to understand your room, seating distance, lighting, and goals, then recommend the products that make sense for you, with no pressure and no guesswork. Whether you're building your first home theater or upgrading a dedicated cinema room, we'll help you get it right the first time. We offer free shipping on all orders, 0% APR financing, and brand-new products backed by full manufacturer warranties. Have a question before or after your purchase? Reach our team by live chat, email, or phone at (201) 353-0303 or toll-free at (888) 392-4814. Thank you for choosing ProjectorScreen.com, where the big-screen experience starts.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

43 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(43)

34 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Zac helped us choose a Hisense PX3-PRO…

Zac helped us choose a Hisense PX3-PRO and 120-inch Spectra Vantage screen for our first home theater. He asked about our room, seating distance, lighting, and budget, then explained the placement and screen options clearly. The finished setup looks fantastic, and his advice made the process much easier. I’d gladly work with him again.

18 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Josh, thank you very much for taking the time to share your experience here on Trustpilot. The Hisense PX3-PRO and a 120" Spectra Vantage make a fantastic first home theater, and it's no surprise Zac walked you through every detail. He loves helping people get the big-screen setup just right. Enjoy the new theater! - Brian

Valorada con 5 estrellas sobre 5

Mike helped me upgrade from an older…


Mike helped me upgrade from an older projector to an Epson LS12000. He reviewed my existing screen, mounting location, and equipment, then answered my questions about installation and cabling. The order was clear and straightforward, and the projector has been a great improvement for movies and gaming. I’m very happy with the experience and the support I received.

25 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Stu, thank you for sharing your experience! The Epson LS12000 is a huge upgrade for both movies and gaming, and I'm glad Mike could help you plan the installation and cabling around your existing setup. Mike is a great asset to our team, and we appreciate your business. - Brian

Valorada con 5 estrellas sobre 5

Great price

Great price, shipped quickly. was able to talk to a live person on chat with questions I had

25 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Jacob, thank you very much for taking the time to share your experience here on Trustpilot. We work hard to keep our pricing competitive and get orders out quickly, and I'm glad our live chat team was there to answer your questions. We appreciate your business! - Brian

Valorada con 5 estrellas sobre 5

Upgraded my 15-year old Epson projector…

Upgraded my 15-year old Epson projector to 4k 11000… WOW! BIG improvement. Unbeatable pricing, especially for refurbished with new warranty. Saved $800

25 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Alan, thank you for sharing your experience! Going from a 15-year-old projector to your new 4K Epson is a massive leap. Saving $800 on a refurbished unit that has a new warranty makes it even better. Enjoy the new picture! - Brian

Valorada con 5 estrellas sobre 5

Easy to access HUMAN technical info, to make decisions

Knowledgeable associates were easy to reach, either through online chat or email response. That responsiveness helped me put together an excellent home cinema, built with newer technology, which was radically different from our last projector and screen experience.

18 de marzo de 2026
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Respuesta de ProjectorScreen.com

Lynn, thank you very much for the kind words and for taking the time to leave a review. Home cinema technology has changed a lot since your last setup, and I'm glad our team could help you put together such an excellent system. Enjoy! - Brian

Valorada con 5 estrellas sobre 5

Great experience

The product

18 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Eric, thank you for taking the time to leave us a review here on Trustpilot. We appreciate your business and hope you enjoy your new gear! - Brian

Valorada con 5 estrellas sobre 5

Shadowscape Success!

The fixed Shadowscape screen for long-throw projectors has an absolutely amazing picture. It blocks plenty of ambient light for daytime viewing and the viewing angle is superb. Contrast is outstanding with pretty rich blacks. I have several windows in my loft along with sliding glass doors. The windows are positioned on two sides of the screen and behind the viewer. I have no problem watching it during the daytime. It is a low gain screen for medium/high lumen projectors and works fantastically with my setup.
The guys at projectorscreen.com kept insisting I purchase this screen for my Nebula X1 projector and they nailed it. I completely trust this company to lead me in the right direction for home theater needs. Do not hesitate to reach out for their guidance.

18 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Noel, thank you very much for such a detailed review! I'm thrilled the Shadowscape is performing so well in your loft, even with all those windows. Pairing it with your Nebula X1 was a great call. We appreciate your trust and look forward to helping with your next home theater project. - Brian

Valorada con 5 estrellas sobre 5

Patient and helpful

Zach and team were professional, helpful, and patient.

The team accommodated my budget, specific entertainment space, and my personal preferences. Not only do they provide professional feedback, but also their personal opinion rooted in their genuine love for the entertainment project.

They took me from an obligatory home entertainment setup to a premium quality, affordable, and exciting build that I'm excited to use every day.

7 de septiembre de 2026
Opinión espontánea
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Respuesta de ProjectorScreen.com

Thank you very much, Aaron, for leaving us such a stellar review here on Trustpilot as well. Zac is very passionate about projection and loves helping people get the big-screen experience they're looking for. We appreciate your business and your kind words. Thanks! - Brian

Valorada con 5 estrellas sobre 5

Helped me pick a great projector and screen

I was trying to decide between a few projectors. They were really helpful in making that choice and also in what screen to get withit. Definitely recommend to anyone in the same situaton.

14 de septiembre de 2026
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Respuesta de ProjectorScreen.com

Kevin, thank you for taking the time to share your experience. Choosing between projectors and matching the right screen can be tough, and I'm glad we could help you land on a great combination. Enjoy! - Brian

Valorada con 1 estrellas sobre 5

Bought a Formovie Theater UST in 2023, dead in 2026

Bought a Formovie Theater UST in June of 2023, product failed after 3 light years of use, my complaint is that the Projector Screen Store censors out negative reviews on their products, which is why I ended up here to let other customers know their 4.8 star ratings are FUGAZI. recommend reviewing reviews on Trustpilot, AVS Forums and even Reddit as the Projector Screen Stores are fake. I won't be buying any more $3200 products from them in the future. Also they are front store for a bunch of off brand products and have no way to service anything they sell. I have been corresponding with someone in China trying to get my product repaired. I also provided a copy of my receipt to Trustpilot which clearly states projectorscreen.com

Update today from 峰米(重庆)创新科技有限公司 that the power board failed
1 X repair costs-21106/40032010
Power board (E09040000071): $55
Labor charge: $69
Total: $124
Plus Shipping was $240
At this point I out $364 in for the repair.
Hopefully I will get this back in a couple weeks.

Another update 10/8/2026
They want me to schedule pickup. So I just paid for a pickup label with UPS to City of Industry CA. I am paying another $240 to ship it back? So now this repair is $604? Also at no point in the dialog with PS.com did they offer to provide a repair, and their trouble shooting was laughable, "power it off, unplug it, plug it back in, hold down the power button" as a former tech it was frustrating dealing with the chatbot .

Hello!

Thank you for reaching out to Formovie.

Your projector has been repaired. You may arrange pickup during working hours(AM10:00-PM4:30). Please schedule the pickup for the next day and inform us promptly so the repair center can properly pack your device in advance.

Thank you for your understanding!

Best regards,

Lizy

发件人: support@formovie
发送时间: 2026-09-28 10:43
收件人:
主题: USA 21106/40032010 开机无画面

Another update 10/11/2026
Pickup scheduled, checked Projectorscreen.com website, still censored out my review.

10/11/2026 update
Hello!

Thank you for reaching out to Formovie.

We have notified the repair center to pack your unit. However, the US repair center is closed on Mondays. Please arrange the pickup during working hours.

Thank you for your understanding!

Best regards,

Lizy

21 de agosto de 2026
Opinión espontánea
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Respuesta de ProjectorScreen.com

Greg, thank you for the update. We've located your order and want to share the full picture for anyone reading.

Your Formovie Theater was purchased from us in July 2023 and stopped working in September 2026, a little over three years later. That's well outside both our return period and Formovie's warranty. I'm sorry it failed. That's frustrating after a purchase this size.

Here's what happened once you reached out:
- Sept 4: You contacted us through live chat, and our support team emailed you the same day. Even though the unit was out of warranty, we offered to work with Formovie on a repair quote and sent troubleshooting steps.
- Sept 4–8: You asked for the projector's schematics and circuit-board test points so you could repair it yourself. As a reseller, that's engineering information we don't have access to. We explained that, offered to request guidance from Formovie, and offered a video call with one of our techs.
- Sept 15: We followed up about the repair. You let us know you had already shipped the projector to Formovie's repair center.
- Sept 16: We confirmed we would keep monitoring your repair and step in if it takes too long.

This review was posted on Sept 9, while we were actively helping you. We're still here to help.

Update: We're glad to see Formovie diagnosed the issue as a failed power board and is completing the repair. That's exactly why we connected you with the manufacturer. Component-level diagnosis and board replacement on a three-year-old projector is specialized factory work. It isn't something we as a reseller, or any other retailer we're aware of, can perform. We're happy the proper channel is working for you, and we'll keep monitoring it on our end. If you have any delays getting your projector back, please call us at (201) 353-0303. - Brian

Valorada con 1 estrellas sobre 5

My projector had multiple issues within…

My projector had multiple issues within first year of purchase. Reached out to ProjectorScreen customer support multiple times. Very poor customer service. Essentially they are the middleman in the projector business. It has taken me 6 months to get a partial solution. I got a screen with ripples in it. Nothing customer service can do. Left me to talk to the manufacturer who is in China, who couldnt provide a solution. Would caution everyone away from this company. Not a positive experience. Spent $2,000 and got a terrible experience.

23 de marzo de 2026
Opinión espontánea
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Respuesta de ProjectorScreen.com

Thomas, I'm sorry you ended up with a rippled screen and a projector that gave you trouble. I understand how frustrating six months of back and forth is. Your issues started months after your purchase, well past our return period. At that point, as a reseller, repairs and replacements fall under the manufacturer's warranty. That said, we're always willing to act as the go-between and push things along for our customers. Unlike the verified reviews on our profile, this one isn't linked to a confirmed order. We requested verification through Trustpilot, and it was declined. If you call me at (201) 353-0303 with your order number, I'll see what more we can do. - Brian

Valorada con 5 estrellas sobre 5

Great experience!

Ordered a couple items through ProjectorScreen.com. My floor rising screen showed up promptly and worked no problem! They were upfront about shipping times and helped me through every step of the way. Also purchased a motorized shelf for my UST and it made a big difference setting up my projector. I would recommend them to anyone who needs home theater equipment!

22 de octubre de 2025
Opinión espontánea
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Respuesta de ProjectorScreen.com

Steven, thank you very much for the kind words and for recommending us! I'm glad your floor rising screen arrived promptly and that the motorized shelf made setting up your UST so much easier. We look forward to helping you again. - Brian

Valorada con 2 estrellas sobre 5

They don’t state if they don’t have the…

They don’t state if they don’t have the item in stock. Been waiting 2 weeks they said me a link from some weird Chinese company that I guess it gets shopped straight here. No tracking number nothing. When I messaged them they said I should call the shipper not their problem.still waiting. Still
No date on when item will arrive

15 de diciembre de 2025
Opinión espontánea
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Respuesta de ProjectorScreen.com

Mixi, I'm sorry for the wait and the confusion over tracking. Every item that isn't in stock shows a "Usually Ships Within" lead time on our site. Some items ship directly from the manufacturer, which can make tracking look different. Unlike the verified reviews on our profile, this one isn't linked to a confirmed order. We requested verification through Trustpilot, and it was declined. If you ordered from us, please call (201) 353-0303 with your order number and we'll get you a clear status. - Brian

Valorada con 2 estrellas sobre 5

Poor customer service

I ordered wall paint ($200) for my projector on 05/23. A week after on 05/30, I contacted their customer service to check on the order. They assured me it would ship the following Monday (06/02). On 06/08, I had follow up again and they finally shipped the paint on 06/09, which I received on 06/11, almost 3 weeks after placing my order. I give the poor rating because I had to actively contact their customer service to get the order fulfilled. I also asked if they could give me some discount for the inconvenience. After flatly refusing, they agreed to a $5 discount, which quite doesn't do it. Overall, disappointed with the service.

11 de junio de 2025
Opinión espontánea
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Respuesta de ProjectorScreen.com

Thomas, I'm sorry your order took longer than expected and that you had to follow up to get an answer. Items that aren't in stock show a "Usually Ships Within" lead time on our site, and we update it daily. Unlike the verified reviews on our profile, this one isn't linked to a confirmed order. We requested verification through Trustpilot, and it was declined. If you call me at (201) 353-0303 with your order number, I'd be glad to talk it through. - Brian

Valorada con 3 estrellas sobre 5

Questionable Owner

We’ll see how it goes. Didn’t have the best interaction with Brian. Will update my review accordingly in a couple weeks.

20 de septiembre de 2024
Opinión espontánea
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Respuesta de ProjectorScreen.com

Jake, I'm sorry we weren't able to reach a price that worked for you. We try to keep our pricing as competitive as possible, and there's a limit to how far we can go. If you're still looking for a projector, we'd be happy to help you find something that fits your budget at (201) 353-0303. - Brian

Valorada con 5 estrellas sobre 5

Lucky, unlucky guy

I must be very unlucky as I hd to go through 3 different projectors before I got one that was problem free. I was lucky however that I purchased my projector from projectorscreen.com.
My first projector was an LG HU915QB, a very expensive UST projector. After about 3 weeks or so it started to have power issues and would randomly shutoff while watching tv.
Instead of making me deal with warranty service from LG, they handled the replacement themselves and sent me another brand new unit.
Unfortunately my new unit developed the same problem. At this point I was fed up with LG and didn’t want to have this repaired or replaced with a new one.
Cristiane helped me by letting me return this unit and get a different model which actually ended up being less expensive and now I have a perfectly functioning Formovie Theater UST and a couple thousand dollars back in my bank account.
I will be upgrading my receiver and speakers soon too and will certainly be buying them from projectorscreen.com

16 de mayo de 2023
Opinión espontánea
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Respuesta de ProjectorScreen.com

Thank you very much for the kind words and 5 star review. Your business and positive feedback are greatly appreciated!

Valorada con 5 estrellas sobre 5

High quality screens for projectors

High quality screens for projectors - improved the quality of image substantially.

6 de septiembre de 2017
Opinión espontánea
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Respuesta de ProjectorScreen.com

Peter, thank you for taking the time to leave a review. A quality screen makes all the difference, and I'm glad you saw such an improvement in your picture. - Brian

Valorada con 5 estrellas sobre 5

This company is EXTREMELY helpful

This company is EXTREMELY helpful. I had virtually no clue what I needed to put together my home theater and they spent a lot of time on the phone with me helping to put the package together.

21 de agosto de 2017
Opinión espontánea
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Respuesta de ProjectorScreen.com

Steve, thank you for the kind words! Putting together a home theater from scratch can be overwhelming, and our team is always happy to take the time to get it right. We appreciate your business. - Brian

Valorada con 5 estrellas sobre 5

Amazing customer service!!

I ordered a podium from projector screen through amazon. This was a gift for my daughters teacher and wasn't sure the free shipping time line would get it here in time. I emailed the company and was so impressed with the fast response! Norah was amazing and went above and beyond to get the podium to us in time for the last day of school, even emailing and calling me after hours (I'm west coast she was on east coast time) to let me know the status of the product! The podium arrived in time and was easy to assemble! My daughters teacher loved the gift! I would definitely recommend projectors careen.com, they should take pride in their customer service!

18 de junio de 2015
Opinión espontánea
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Respuesta de ProjectorScreen.com

Jessica, thank you so much for sharing this! Norah went above and beyond, and I'm glad the podium arrived in time for the last day of school and that your daughter's teacher loved it. - Brian

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