I have been craving a decent Cornish pasty for months since my local bakery stopped making them. I ordered 4 pasties from Proper Pasty Company and was more than pleased. They arrived quickly and ar... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
First time ordering fromProper Pasty Company and we will certainly ordering again. The pasties arrived still frozen. We left 2 out and put the rest in the freezer. We were delighted with the authenti... Ver más
La empresa ha respondido
Couldn't believe it so glad I gave them a try, The one thing I can't wait to get down to Cornwall for is a Cornish Pastie! as no imitation can beat them! Now ive had that the true experience of Co... Ver más
La empresa ha respondido
Tried them whilst on holiday and thoroughly enjoyed them. Just had our first online order and they did not disappoint they were delicious freshly cooked. Will definitely be ordering again
La empresa ha respondido
Información sobre la empresa
- Panadería
- también en la categoría
- Productos de alimentos
Escrito por la empresa
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Información de contacto
Reino Unido
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Utterly Delicious
Pasties arrived in good time, they were well packed, chilled & in great condition. In no time at all one was in the air fryer & served up - Delicious!!
Pasty pastry was not too thick, with an excellent amount of fillings. I turned the pasty halfway through cooking, which produced a very even crispy finish - I was not left wanting. Will certainly be ordering moe
20 de agosto de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Roger,
Thank you so much for the fantastic review!
We’re delighted everything arrived in great condition and that your first pasty went down so well. Great tip with the air fryer too! We really appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
The Cornish Pasties are delicious and…
The Cornish Pasties are delicious and the fillings are plentiful. Looking forward to trying other flavours.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Irene,
Thank you so much!
We’re delighted you’re enjoying the Cornish Pasties and their generous fillings. We hope you have fun trying some of our other flavours too – you may find a new favourite!
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi Philip,
Thank you so much!
We’re delighted you enjoyed the pasties and were pleased with the delivery service. We really appreciate your lovely feedback!
Kind regards,
The Proper Pasty Company
Second experience
Second time using properpasty and can honestly say I'm not disappointed with the packaging, the pasties which are great, and also came with sausage rolls, nice job keep it up
4 de septiembre de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Nigel,
Thank you so much for ordering with us again!
We’re delighted to hear you’ve been pleased with the packaging, pasties and sausage rolls. Your continued support really means a lot to us – we’ll certainly keep it up!
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi David,
Thank you so much!
We’re delighted you love the taste and especially the pastry. We really appreciate your lovely feedback!
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi William,
Thank you so much!
That’s a wonderful compliment and really means a lot to us. We’re delighted you enjoy our pasties so much!
Kind regards,
The Proper Pasty Company
Small problem with package was swiftly…
Small problem with package was swiftly and efficiently dealt with. Very satisfied and the product is excellent.
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Phillip,
Thank you so much for your lovely feedback!
We’re pleased we could get the small issue resolved quickly for you, and delighted to hear you’re very satisfied with the products. We really appreciate your support!
Kind regards,
The Proper Pasty Company
Interesting thinking it would be like a…
Interesting thinking it would be like a gigsters pasties but was quite different .found them quite dry, cooked at 180c for 20 minutes colour was good but inside felt very dry
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Phil,
Thank you for your feedback.
We’re sorry to hear you found the pasties a little dry and that they weren’t quite what you were expecting. We appreciate everyone has their own preference when it comes to pastry and filling, but we’ll certainly take your comments on board. Thank you for giving them a try.
Kind regards,
The Proper Pasty Company
As good as always.
26 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Terence,
Thank you so much!
It’s always lovely to hear from a returning customer. We really appreciate your continued support and are delighted you’re enjoying our pasties as much as ever!
Kind regards,
The Proper Pasty Company
Nice tasting non greasy and really good…
Nice tasting non greasy and really good delivery time
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Thank you so much for your review!
We’re delighted you enjoyed the taste and found the pasties lovely and non-greasy. Great to hear the delivery was speedy too!
Kind regards,
The Proper Pasty Company
Excellent
Easy to order. Delivered exactly on time. Was sent as a gift and I'm told it was all lovely. Thanks
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Christine,
Thank you so much!
We’re delighted you found ordering easy, the gift arrived right on time, and most importantly, that the recipient enjoyed everything.
We really appreciate your lovely feedback!
Kind regards,
The Proper Pasty Company
Nice pasties easy to order delivery…
Nice pasties easy to order delivery came on the day asked for
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Ronald,
Thank you so much!
We’re delighted you found ordering easy and that your pasties arrived on your chosen delivery day. We hope you thoroughly enjoy them and look forward to serving you again!
Kind regards,
The Proper Pasty Company
I ordered the afternoon tea for my Son…
I ordered the afternoon tea for my Son and his family to celebrate their Anniversary and their Sons 19th birthday. The package was delivered on time and they said it was "very nice", other than that I can't comment, but I would order again.
Thank You.
27 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Maggie,
Thank you so much for your lovely review!
We’re delighted the Afternoon Tea arrived on time and helped your family celebrate two special occasions. It’s great to hear they enjoyed it, and we really appreciate you choosing us for their gift. We look forward to your next order!
Kind regards,
The Proper Pasty Company
Lovely pasties
We had a cornish tea box, so decided to try a mixed box of pasties, they are very good, we shared the Danish apple and custard, they are a good size! It would be a good idea to maybe have the option of a smaller box of sausage rolls to order, My freezer is always full, so unfortunately I can't accommodate a box of 24, but will definitely be ordering again soon 😃
29 de agosto de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Heidi,
Thank you so much for your lovely feedback!
We’re delighted you enjoyed the mixed pasties – the Dutch Apple & Custard is certainly a good-sized treat!
Thank you also for the suggestion regarding a smaller box of sausage rolls. We completely understand that freezer space can be at a premium, so we’ll certainly pass your feedback on.
We really appreciate your support and look forward to your next order!
Kind regards,
The Proper Pasty Company
Pasties and sausage rolls
Pasties and sausage rolls well received by a new recipient for a birthday treat However delivery was a day late!
26 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Liz,
Thank you for your feedback. We’re delighted to hear the pasties and sausage rolls were well received as a birthday treat.
We’re very sorry that the delivery arrived a day late. We’ll be addressing this with the courier, as we appreciate how important it is for gift orders to arrive on the requested date.
Thank you again for letting us know.
Kind regards,
The Proper Pasty Company
Pasties…
Because I bought 10 different pasties i thought they would have been individually marked as to what they were.
25 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Mr Underhill,
Many thanks for your feedback.
Thanks for your email.
Many thanks for your order, I am sorry for any concern with your delivery.
Apologies, all pasties are typically delivered loose in the white polystyrene box. We don't individually wrap them and we never have, except to separate vegetarian pasties from the meat pasties. This practice aligns with our efforts to reduce packaging and wastage.
Many of our customers use the blue packaging included inside the polystyrene box to store the pasties in their freezers. Alternatively, some prefer to use freezer bags to store them individually. We apologise if this process wasn't clear, but it's our standard practice.
Included with the order, is an A4 leaflet which provides the product identification for each pasty. I have included the link to our webpage which helps identifies the pasties if needed https://www.properpasty.co.uk/pages/beyond-the-traditional-discover-our-speciality-pasty-flavours
If you need any help identifying the pasties you have selected, please let us know and we'd be happy to identify them for you.
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi Rick,
Thank you so much!
We’re delighted you enjoyed the pasties and were happy with the service. We really appreciate your lovely feedback and hope to serve you again soon!
Kind regards,
The Proper Pasty Company
These pasties are absolutely delicious…
These pasties are absolutely delicious and fantastic value and the customer service is excellent I have ordered them several times now and I am never disappointed
1 de septiembre de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Nancy,
Thank you so much for your wonderful review!
We’re delighted you continue to enjoy our pasties and that you’ve been so pleased with both the value and our customer service. Your continued support really does mean a lot to us.
Kind regards,
The Proper Pasty Company
Lovely quality pasties and jumbo…
Lovely quality pasties and jumbo sausages rolls, promptly delivered.
25 de agosto de 2026
Respuesta de Proper Pasty Company Ltd
Hi Christopher,
Thank you so much!
We’re delighted you enjoyed the pasties and jumbo sausage rolls, and that everything arrived promptly. We really appreciate your lovely feedback!
Kind regards,
The Proper Pasty Company
Some positive some negative
Just a note-I completed a survey request this morning for the company and scored a 5-they’ve thanked me for the 5 and asked me to share to Trustpilot. Are they filtering out bad reviews? I came to Trustpilot before I purchased. And the 5 star reviews sold them to me. To be fair the pasties are great. My heading on the survey this morning was ‘the positives outweigh the negatives’ I ordered for delivery for Wednesday and they came Thursday-no apology or notification they weren’t coming when ordered for. dPD were great notifications provided delivered on time and good condition. In my order there were a number of none Cornish pasties and a pdf was provided to identify them. Unfortunately apart from one the pasties I ordered weren’t shown. Process of elimination I identified a 2nd pasty so I now have 2 pot lucks to go at. So-this morning the positives outweighed the negatives but the fact that the company might be manipulating Trustpilot reviews (my go to before I buy anything on line) is the extra negative that tipped the balance!
27 de agosto de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Good morning, Mrs Fletcher
Thank you for taking the time to explain your concerns. We can assure you that we do not filter or manipulate reviews. Our survey request is sent to customers following their order, and as we also have a Trustpilot account, customers are invited to share their feedback there too if they wish, regardless of whether their experience was positive or negative.
Regarding the delivery, unfortunately we weren't notified by DPD of any delay with your parcel. Had we been made aware that your delivery was going to be delayed, we would of course have communicated this to you.
We’re also sorry to hear you had difficulty identifying some of the flavours. We include an A4 identification leaflet with every order showing all the different pasties and their markings. This has been recently updated to include all the new flavours and we would have been very happy to help identify any you were unsure about had you contacted us.
We genuinely appreciate all feedback, whether positive or negative, and we're pleased to hear that you found the pasties themselves great. We hope the above at least helps to clarify the concerns that led you to revise your original rating.
Kind regards,
The Proper Pasty Company
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.