Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Lived in a property first managed by south Manchester flats and then rebranded/taken over by property genius. I had no problem with the landlord who lived next door but the process of moving out was v... Ver más

Valorada con 5 estrellas sobre 5

Very professional, punctual, very approachable, knowledgeable and great asset to help customers with all they need. I personally dealt with Graeme, who’s walked me through the course to Buy an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish, Property Genius—especially the wonderful Vicki Forsyth—have delivered a flawless lettings experience. As a landlord, it's a huge relief to know that everything is handled with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very easy and pleasant experience from start to finish. Staff have always been polite courteous and attentive. Graham is always responsive and prompt to respond which is rare in my experiment in the r... Ver más

Información sobre la empresa

  1. Agencia de alquiler de inmuebles
  2. Agentes inmobiliarios

Escrito por la empresa

We know what’s important to landlords, tenants, sellers and buyers so we’ve developed some pretty great services to meet those needs, bringing it all together in ways other agents can’t. We're committed to getting to know our customers so we can deliver the service they want. Our key focus is bring to you your very own dedicated agent responsible for you and your property and delivering the best marketing material to the widest audience. Keeping our clients regularly updated with all things property and tenancy related. Of course, we’re members of the Association of Residential Letting Agents (ARLA) and protect our tenants’ deposit with the Tenancy Deposit Scheme (TDS). We would love to share our fresh new approach and our abilities with you.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

66 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 57% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent agency

My visit was quickly scheduled. The agent was very attentive and answered all my questions. I received clear instructions by email to make the application. I felt very welcomed and well attended. I recommend!

30 de octubre de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you for your feedback and very pleased to you hear about your positive experience!​

Valorada con 5 estrellas sobre 5

The team at property genius are very… helpful, polite and friendly!

The team at property genius are very helpful and friendly. I was met at the door by Graham, who proceeded to walk me through the property explaining all the changes that had been made and describing the benefits of such a property to which i agreed. He had an incredibly polite and friendly manner which allowed me to feel at ease during the viewing. I would definitely recommend - very knowledgeable about the property.

23 de octubre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unacceptable experience which led to starting a legal dispute

AWFUL AWFUL AWFUL!!! Very rude, unresponsive and unhelpful employees. Never known a company quite like it, 1 star is way too generous to give to them. Had an awful experience with Graeme in particular, would not recommend these people to anyone! Quite possibly the worst customer service I've ever experienced and the communication from PG is horrendous, slow and rude. Legal action even had to be instigated to get our deposit back. Do not rent with these guys, it's not worth the hassle.

23 de octubre de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Hello Jessica. I'm genuinely sorry you feel that way - I remember carrying out your initial viewing and how excited you were about the property. I know you disagreed with us withholding £34 from your deposit to cover the cost of cleaning the oven, but the evidence by way of the inventory does show it was justified. We had explained that your deposit cannot be returned as soon as you vacate, as if works are required (such as cleaning) we have to wait for that work to be carried out, and then receive the invoice form the contractor. In this case, it took 27 days for your deposit to be returned, and as we have your agreement in writing you were eventually satisfied the £34 needed to be deducted, there is no dispute here. I do acknowledge it took me 5 days to respond to your email through and understand that is why you contact the Tenancy Deposit Scheme, who fairly quickly determined there was no dispute there.

Valorada con 1 estrellas sobre 5

scammers

scammers. dealing with these cowboys was an awful experience affecting my wallet as well.

22 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Punctual

Punctual, polite and provide clear and detailed explanations, very happy to do business with him!

11 de julio de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful service

Awful service, charging unreasonable charges for agency listing fees to the tennant and general wear and tear. Refusing to return deposit even when property was vacated when they agreed and property left in acceptable state. Be aware not to use them! Rude, arrogant owners.

In response to the reply which is a complete lie! The agreement ended 3 weeks BEFORE the new agreement was due to start and considering it wasn’t due to start until 22nd jan and it is now March, your information is clear evidence of the lies and manipulation your company displays. The company have failed to provide receipts for anything even though it has been requested more than once.
All rent has been paid and up to date, I have not disputed any rent.
The landlord agreed for the new contract to end and YOU gave me a date to move out (no abandonment) which was adhered to! I was asked to leave the wardrobes and then you charged me for leaving them, clear manipulation again.
Finally, since the contract ended I have not contacted the deposit scheme yet so I fail to see how you came to the conclusion that they dismissed the claim!
The response you have made has demonstrated the behaviour of the company.

8 de marzo de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

I'm sorry you feel that way. We've tried to work with you but you've been quite hostile towards us.

As had been explained, you abanded the property three months into a new 12-month agreement. The fee of £225 was agreed between the landlord and yourself to remarket the property and find new tenants to reduce your otherwise 9 months rent liability.

However, once new tenants had moved in, you left with £452.05 rent arrears, a £60 cleaning bill including removal of several stickers from the wall and we had to arrange for the large items of furniture that you had abandoned to be collected by a local charity.

In addition, the cost of replacing an otherwise beautiful solid block-wood kitchen worktop had been totally destroyed by water damage through your misuse and neglect. The total cost for replacement was £375 but this we apportioned to take into account current wear and lifespan to £186.64.

You filed a claim with the Tenancy Deposit Scheme to claim your deposit back and arbitrate the dispute, however THEY dismissed your claim in full.

I'm sorry again you feel you've been unfairly treated, but the evidence shows the contrary​.

Valorada con 5 estrellas sobre 5

Very professional

Very professional, punctual, very approachable, knowledgeable and great asset to help customers with all they need.

I personally dealt with Graeme, who’s walked me through the course to Buy and subsequently to Let the same property. Impeccable service.

I’d strongly recommend PROPERTY GENIUS to family & friends….

Zahid Badul

1 de marzo de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Really pleased to hear Zahid!

Valorada con 4 estrellas sobre 5

Property Genius - Debbie and Jon Badrock

Property Genius provide an excellent service. We have used two other property management companies and neither come close to Property Genius. The company utilises all the latest technology to record and provide every relevant detail of a tenancy, acts quickly to address problems and takes its responsibilities as an agent very seriously and professionally. In addition, its agents always take fair and balanced position when dealing with landlords and tenants and are always available to provide advice when required.

We would have no reservations recommending Property Genius to landlords and tenants alike.

Debbie and Jon Badrock

27 de febrero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you so much for your comments Jon & Debbie. We’ll work hard to get that extra star!

Valorada con 5 estrellas sobre 5

Excellent company

We've worked with Graeme for a number of years with a range of rental properties and property sales and he has always provided an excellent professional service. We would have no hesitation in recommending Property Genius.

27 de febrero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you so much Gill! Glad to be of service.

Valorada con 5 estrellas sobre 5

Well worth 5 stars

I have used Property Genius for almost 2 years and I'm well impressed with the service, the IT systems and the following up on various issues with tenants, maintenance, rapports etc. Everything runs very smooth and I would happily recommend PG for any landlord.

27 de febrero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you Per, that’s really great to receive this feedback. 👍

Valorada con 5 estrellas sobre 5

Highly recommended!

Been using PG for 7+ years now and they have always got me good tenants who look after my property and pay the rent on time. PG are quick to deal with any maintenance issues even during the Weekends & Bank Holidays.

27 de febrero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you so much for the review!

Valorada con 5 estrellas sobre 5

Easy to deal with

Easy to deal with, efficient and happy to answer your questions. Would recommend for letting or buying.

27 de febrero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you for your review - really pleased to hear to hear this!

Valorada con 5 estrellas sobre 5

Property Genius has answerd all …

Property Genius has answerd all questions we have had. It is very interesting that they use a lot of different technology ideas for keeping track of the rental process all the way on keeping us informed. We are looking forward to moving in to our new rental property in a weeks time.

19 de enero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Viewing with Graeme

Hi.
Viewed a property with Graeme. The property didn’t look like the images posted on Right Move.
The overall decoration & fittings were very tired & worn.
The kitchen looks like it needs a really good clean or possible replacement as the shelves inside the units were poor. The fridge freezer was rusty inside too.
There was a tile missing in the hallway under the rad cover and the carpets throughout were either threadbare or torn.
All of the paintwork looked like it needed a good soap scrub & lick of paint.
The Best room was the loft!

7 de enero de 2018
Opinión espontánea
Logotipo de Property Genius

Respuesta de Property Genius

Thank you for sharing your feedback, it's very much appreciated. Just a bit of background with this - the previous tenant of the property, unfortunately, left in a very bad state before Christmas. Contractors were in the process of remedying the issues, but in the interest of reducing the void period for the landlord and costing her more in loss of rent, we started advertising before the work was complete.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más