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Very happy with the product, which was delivered on time ,product as described

Order No. #554597
Ordered on 18-05-23 and paid extra £25 (+VAT!) for next day delivery (Fri 19th). On 22-05-23 I received a text from Pall-Ex saying the order is "...now loaded and ready for delivery.."! I 'phoned ProTiler ... they promised a call-back with update. It didn't happen...I sent email asking for firm delivery day/time and for refund of the next-day delivery charge...I followed this later on with ANOTHER 'phone call. During this call I was informed I'd receive goods that day (22nd) and they reluctantly agreed to refund the next-day charge. Low and behold - nothing received (it's now 12-06-23), so I have been in touch with Barclaycard and the credit card company are refunding the next-day charge...and then taking it up with ProTiler.
The goods are fine. Service as poor.

Ordered last min the day before needed. Great serviced, delivered as planned. Would highly recommend

I ordered 33 12mm Hardie backer boards on line as the price was very keen. Due to a pallet delivery I needed to pay £45 for this service but the over-all price was still cheaper than local stores. Did you know Jewsons are asking £37 a board, Pro Tiler offer them for a tad over £13! Though out the order process I was kept informed of the delivery and overall I'm very happy with the ordering process and Pro tiler.

Very quick and prompt service. Would definitely use again.

Placed order on 4th and the item was delivered on the 7th (even on Bank holiday Sunday).

Good range of materials at a good price. Delivered as stated.

Under estimated tile bead needed on 1st order, ordered more to find they had delivered more than required with the 1st order.
Although extra bead was bent/twisted, still enough to complete my job, they canceled my second order and refunded money promptly.

Great price and service no need for anything else

Great service and communication they can source bespoke parts that no other site does highly recommended

Easy site to navigate, able to source exact requirements. speedy and informative delivery. High quality Tile trim received. perfect service Thank you.

Still hasn't been delivered despite it supposedly being out for delivery with FedEx for three days.. unable to contact either pro tiler tools or FedEx over the weekend. Causing delays to works which is extremely inconvenient.

Ordered 25 lengths of gold tile trim significantly cheaper than other suppliers. Was a little nervous it might not be good quality but it's all fitted now and very pleased with it. Looks great and good quality too.

Incredibly helpful sales (Harry) - nothing was too much trouble

Use them regularly. 90% of the time they’re competitive with their pricing and cheaper than buying materials or tools in some of my local ‘trade’ tile shops. Deliveries are fast, customer service is good, choice of products is expansive. Very happy with their service

Best in the business. Can't beat them on price and very fast delivery even for bulky goods.

Excellent, no messing around . Delivery was fast . Great price and great tile cutter.

Products never in stock. Hassle to get a refund.

A great product at a very competitive price

Ordered 17 Hardie Backer boards .14 of them arrived wet.company response was they are water resistance.I said ok and when I have asked for little compensation like delivery cost the management said NO.next time I am gonna order from toptiles like I did last year.I am not happy how protilertools delt with me and they are genuinely deserve that review.