Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I receiv... Ver más
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Consulta las opiniones de los clientes
After buying another pair nudie jeans, this particular pair decided to shrink in the wash. This was despite following the washing instructions. Not being a lover of the half mast look the options... Ver más
La empresa ha respondido
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the... Ver más
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Absolutely disgraceful!! Placed my order 7 days ago, next day they emailed to say my item had been dispatched via royal mail 48. 6 days later I contact royal mail to see about my order only to be told... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Discover the latest fashion brands at Psyche. Designer clothing for men, women & children. Free UK next day delivery available.
Información de contacto
Linthorpe Road 175-187, TS1 4AG, Middlesbrough, Reino Unido
- psyche.co.uk
Excellent company for online shopping
Excellent company for online shopping. Stylish lines complimented with exceptional after care. PSYCHE definitely put the customer first in every interaction!
9 de junio de 2020
Opinión espontánea
Respuesta de Psyche
Hi Amir,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
I agree the worst online shop for clothing!!!!
I agree the worst online shop for baby clothes. No communication whatsoever i have emailed and rang numerous times and I was supposed to receive my order on Friday 5th June and till this day nothing has arrived. It says it’s been dispatched. I emailed zgibson and no reply back at all.
BEWARE Don’t Order anything from this company!!!!!!!
9 de junio de 2020
Opinión espontánea
Respuesta de Psyche
Hi Shepon,
I apologise for this issue regarding your order. We are currently operating with a reduced team due to the current circumstances and this is resulting in several delays, however I can only offer my apologies that your order is yet to arrive. I can confirm that an email has been sent and your order is currently being looked into. I apologise again for any inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Shocking customer service !
Shocking customer service
Left emails No reply
Cancelled my order without me knowing
No email no phone call to let me know nothing
Disgraceful !!!
Certain this so called “ big store” will end up been bought by flannels within 2 years mark my words !
8 de junio de 2020
Opinión espontánea
Respuesta de Psyche
Hi James,
I apologise for this issue with your order and I'm sorry that you did not receive an update regarding your cancelled order. We are operating with a reduced team at the moment and this is resulting in several delays with orders and customer enquiries. We are working as quickly and efficiently as we can to respond to all customer enquiries, however I'm sorry that you were not yet informed. I can confirm that a member of our team has been in touch via email this morning. If you would like to discuss this matter further, I would be more than happy to give you a call. I apologise again.
Kind Regards,
Kheira
Psyche Customer Care
ive ordered few items as next day…
ive ordered few items as next day delivery on monday today is thursday and the parcel still not left yet,and the reason they giving for this is covid.
Stop lying about delivery services they been working as normal all year,and they dont even answer emails or neither answer their the worst place ive placed an order ever by far,shocking customer services really bad,NEVER SHOP FROM THIS SITE!!!
4 de junio de 2020
Opinión espontánea
Respuesta de Psyche
Hi Tasduk,
I apologise for the delay with your order. Unfortunately due to the current circumstances, deliveries are taking longer than expected as stated on our website. We are operating with a reduced team, therefore we are working as quickly and efficiently as we can to fulfill customer orders, however delays are expected and I apologise that you are not satisfied with our service. As your order was placed after the cut off time on Monday 1st June, this was not processed until the 2nd, therefore this was then shipped out to you on Wednesday and was delivered on Friday 5th June. I apologise for the delay with your order. If you would like to discuss this matter further, please don't hesitate to reach out to zgibson@psyche.co.uk and I will be more than happy to discuss this with you.
Kind Regards,
Kheira
Psyche Customer Care
Avoid avoid avoid!
Like many other reviewers here, given the current circumstances I am extremely understanding of the pressure retailers are facing. However I am not understanding of poor communication and even less of being sold damaged B grade goods as new items.
I paid for next day delivery, it was sent a week later. I emailed customer services and received a reply a week later. When my purchase finally turned up there was damage to the shoulder and hem. No reply from customer service, however they did manage to falsify evidence against my paypal claim within 12 hours, funny that?
Avoid at all costs, saving a few quid isn't worth it - I am gobsmacked these clowns are still in business.
4 de junio de 2020
Opinión espontánea
Respuesta de Psyche
Hi Alex,
I'm sorry to hear of this issue with your order. Unfortunately, due to the current circumstances we are operating with a reduced team and this is resulting in several delays with orders and customer emails and I can only apologise for this. In regards to the goods you received, I'm sorry for the fault with these items. In order for me to investigate this further, may I kindly ask you to reach out to me at zgibson@psyche.co.uk with your full name and order number and I can look into this for you and I would be more than happy to give you a call to discuss the issue. I apologise again.
Kind Regards,
Kheira
Psyche Customer Care
Big thumbs up from me
Ordered a Ralph Lauren polo top at bargain price . Was expecting delivery to be a few weeks because of the current Covid situation but I received it within 3 days. No complaints from me. Excellent.
29 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Steve,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
2 weeks ati i have ordered something…
2 weeks ati i have ordered something from this site and i have not revieve nothing !!! They take the money from my account but doesn't sent me my order!! Do not order from this web site please! I tried to call them no answer , email them not answer, this site is scamm
29 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Andrei,
I apologise for the inconvenience regarding your order. We are working with a reduced team at the moment and this is resulting in some delays with customer orders, however we are working as hard as we can to ensure all customer orders and queries are fulfilled. Could I please kindly ask that you send us an email to zgibson@psyche.co.uk with your full name and order number and I can get this looked into for you. Our apologies again.
Kind Regards,
Kheira
Psyche Customer Care
Poor service
Poor service. They do not tell you of stock issues on their website.
'surprisingly' this only happens when you have a discount code.
Avoid.
28 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Deano,
I apologise for this issue regarding your order. We are currently operating with a reduced team at the moment due to the current circumstances and this is resulting in several delays, however we are working quickly and efficiently to ensure all customer orders are fulfilled. When an item is unavailable, this is due to a stock error and we work as quickly as we can to inform customers of this issue. I apologise that you are yet to receive an update. If you would like to discuss this matter further, I am more than happy to give you a call. If you would like me to do so, please reach out to zgibson@psyche.co.uk. I apologise again for any inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
I’ve placed an order all now I’m still…
I’ve placed an order all now I’m still waiting on the tracking number it says the delivery date is today 28th as I need it for my daughters 3rd birthday Sunday. As I’m ringing up no one wants to answer can you please tell me where my order is ????
28 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Mercedez,
I'm sorry that you are yet to receive your order. Due to the current circumstances, we are currently operating with reduced staff and this is resulting in several delays, especially with the bank holiday weekend on top of this. May I kindly ask you to reach out to me at zgibson@psyche.co.uk with your full name and order number and I will be more than happy to investigate this for you. I apologise again for any inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
Cw7233-782 & Cw7196-197
I wish I could give psyche 0 stars after placing an order on the 16th of May I am still sitting here none the wiser as to when if ever I will receive my order! I have heard nothing and have emailed twice and received no reply. It’s my sons first birthday on Friday and he has a photo shoot hence why I ordered new clothes for him. I only wish I had read the reviews before placing my order. This lack of customer service is disgraceful.
26 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Jayde,
Thank you for your review. I apologise that you are yet to receive your order. We are working with a reduced team at the moment due to the current circumstances and this is resulting in several delays with customer orders, however I'm sorry that you are not satisfied with our service. I believe a member of our customer service team has been in touch via email with an update on your orders. I apologise again for any inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
I placed the order WEB408136-866 on the…
I placed the order WEB408136-866 on the website on May 16th, the order received the status "Dispatched", and from those I did not receive the tracking number. The company does not respond to e-mail.
23 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi there,
Thank you for your review. I'm sorry that you are yet to receive your order. As we are working with a reduced team at the moment, this is resulting in several delays, however we are working as quickly and efficiently as we can to fulfill customer orders. In regards to your order, I believe a member of our team has been in touch via email with tracking information for your parcel, which is now in transit after leaving your local FedEx facility. I apologise again for the delay. If you would like to discuss this further, please don't hesitate to reach out to zgibson@psyche.co.uk and I will be happy to discuss the issue.
Kind Regards,
Kheira
Psyche Customer Care
I made an order on the 8th of May
I made an order on the 8th of May, delivery confirmation was 11th of May. I’m still waiting, this is a new baby gift and I’m hoping the items ordered will still fit ok.
21 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Karen,
I'm sorry to hear that you are yet to receive your order. We are working with a reduced team at the moment and this is resulting in several delays with customer orders. Could I please kindly ask that you send us an email at zgibson@psyche.co.uk with your full name and order number and I can get this looked into for you. Our apologies again.
Kind Regards,
Kheira
Psyche Customer Care
Made an order on 11/05/2020 order was…
Made an order on 11/05/2020 order was due 12th still didnt recieve i gave until the 15th and have been calling the number on the website ever since no answer, would never order again as 8 days later still no order
20 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Nadine,
Thank you for your review. I apologise that you are yet to receive your order. We are working with a reduced team at the moment due to the current circumstances and this is resulting in several delays with customer orders. I apologise for this. May I please kindly ask that you send us an email to zgibson@psyche.co.uk with your full name and order number and I can get this looked into for you. Our apologies again.
Kind Regards,
Kheira
Psyche Customer Care
Legit site so happy!
Ordered tommy Hilfiger reversible bomber jacket for my gf... was out of stock most places around the world.. i found it on here for a ridiculously good price and decided to try my luck.. even during peak corona virus changes and couldn't believe how fast shipping was to Australia.. only 2 weeks.. if your unsure about your order email Zoe she re assured me it was legit and i received my tracking number directly from fed ex via email next day.. very happy customer and great quality and pricing and shipping..
Would recommend
20 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Firaz,
Thank you for taking the time to leave us your review. Your kind words are much appreciated! We're pleased to hear that your item arrived quickly and that you're satisfied with our service. If you need any assistance with any future purchases, please don't hesitate to reach out to us and a member of our Customer Care team will be happy to assist you!
Kind Regards
Kheira
Psyche Customer Care
Respuesta de Psyche
Hi Jamie,
Thank you for taking the time to leave us your review. We're pleased to hear that you're happy with your item and that it arrived promptly! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team and a member of our team will happily assist you!
Kind Regards
Kheira
Psyche Customer Care
I'd highly recommend...
Found the website very easy to navigate, as well as stocking a wide range of great brands. I recently purchased a Kustom London T-shirt which arrived by the next day. Great service and would definitely recommend this brand to fans of designer brands!
19 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Ellie,
Thank you for your review. Your kind words are much appreciated. We're really pleased to hear that you're happy with your item and that it arrived promptly! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will happily assist you!
Kind Regards
Kheira
Psyche Customer Care
I ordered on 14th May a Paul Smith…
I ordered on 14th May a Paul Smith handbag! I have to say once Id ordered I was a little worried as didn't receive an email confirmation . I had never ordered from them before . I googled and then found some negative reviews! I was worried and thinking what have i done??? But i got notification yesterday the parcel had been collected by Fed-ex and delivered today. I'm delighted, its lovely, and with 25% off too. Very pleased. .
19 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Beverley & Paul,
Thank you for your review. Your kind words are much appreciated. We're really pleased to hear that you're happy with our service! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will happily assist you!
Kind Regards
Kheira
Psyche Customer Care
Good product
Was skeptical after reading the reviews. My order came within 3 days and the product is fab! The only thing I would suggest is sending a shipping/tracking email as I didn’t know it was arriving, but other than that, fab service!
19 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Meg,
Thank you for taking the time to leave us your review. We're really pleased to hear that you're happy with our service and we thank you for your feedback. We try our best to take all customer feedback on board. If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will happily assist you!
Kind Regards
Kheira
Psyche Customer Care
I ordered a Kustom london t shirt on…
I ordered a Kustom london t shirt on Friday afternoon, but I had a small issue and had to swap the size. I got in touch with customer service and they sorted the issue quickly for me. I got the item today and was exactly as I ordered. Brilliant service would 100% use again.
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Hope,
Thank you for taking the time to leave us your review. We're really pleased that you're happy with our service and that the issue regarding your order was dealt with promptly! If you need any assistance with future purchases, please don't hesitate to reach out to our Customer Care team who will be more than happy to help. Take care.
Kind Regards,
Kheira
Psyche Customer Care
Great service all round
Great service all round. Nothing to complain about
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Dan,
Thank you for your review. Your kind words are much appreciated. We're really pleased to hear that you're happy with our service! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will happily assist you!
Kind Regards
Kheira
Psyche Customer Care
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