Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I receiv... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After buying another pair nudie jeans, this particular pair decided to shrink in the wash. This was despite following the washing instructions. Not being a lover of the half mast look the options... Ver más
La empresa ha respondido
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the... Ver más
La empresa ha respondido
Absolutely disgraceful!! Placed my order 7 days ago, next day they emailed to say my item had been dispatched via royal mail 48. 6 days later I contact royal mail to see about my order only to be told... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Discover the latest fashion brands at Psyche. Designer clothing for men, women & children. Free UK next day delivery available.
Información de contacto
Linthorpe Road 175-187, TS1 4AG, Middlesbrough, Reino Unido
- psyche.co.uk
Brilliant Service
Hey would just like to say massive thank you to all the staff working behind the scenes in this scary time of lockdown. I have never had a issue with any of my deliveries they have always arrived when they should have. I am glad I didn’t let the negative comments put me off.
Overall very pleased with my shopping experience
Keep up the good work Psyche. 😁
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Adam,
Thank you for taking the time to share your kind words, they are much appreciated! We're really pleased that you are satisfied with our service and that your deliveries have arrived promptly! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will be more than happy to assist you!
Kind Regards,
Kheira
Psyche Customer Care
Excellent service
Recently purchased a Barbour belt online. I was kept up to date with dispatch and speedy delivery. Quality of product and customer care were excellent. Will definitely shop again.
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Emily,
Thank you for taking the time to leave us your review. We're really pleased to hear that you were happy with your purchase and that it arrived promptly! If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will be more than happy to assist you!
Kind Regards
Kheira
Psyche Customer Care
I read all the terrible reviews but…
I read all the terrible reviews but decided try myself and I'm thrilled I did. Amazing service!! Reduced price with fast delivery.
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Meir,
Thank you for taking the time to leave us your review. We're really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team who will be more than happy to assist you!
Kind Regards
Kheira
Psyche Customer Care
Hi can someone reply to this please I…
Hi can someone reply to this please I have ordered a moncler gilet for £280 and after reading through the reviews I would like to cancel my order. I have rang several times and no one has picked up. Can you please tell me when I will get all my money back thanks.
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Ghazala,
I apologise for this issue. We are working with a reduced team at the moment due to the current circumstances and this is causing several delays with customer orders. Regarding your order, I can confirm that this has been cancelled and a member of our team has been in touch via email. I apologise again for the inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
I want to order of this site is it…
I want to order of this site is it worth ordering some of the reviews are very bad. Are the clothes genuine also? Thanks
18 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Keira,
Please note we are currently working with limited staff at the moment due to the current circumstances, therefore delays are expected, however we are working quickly and efficiently to fulfill orders as fast as we can. All of the stock we sell is 100% genuine and is carefully sourced from a selection of global designers. If there’s anything we can help you with regarding placing an order, please reach out to zgibson@psyche.co.uk and I am more than happy to help.
Kind Regards,
Kheira
Psyche Customer Care
Ordered a jumper and tracksuit on the…
Ordered a jumper and tracksuit on the 25th April and still not heard or received the order. Even sent an email to chase no reply... Unacceptable... please can someone get in touch.
17 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi there,
Thank you for your review. I apologise that you are yet to receive your order. We are working with a reduced team at the moment and this is resulting in some delays with customer orders. Could I please kindly ask that you send us an email to zgibson@psyche.co.uk with your full name and order number and I can get this looked into for you. Our apologies again.
Kind Regards,
Kheira
Psyche Customer Care
I have ordered an item online but have
I have ordered an item online but have not recieved a reply or my order please contact me via my email i have not recieved it with no tracking number
16 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Farhaan,
Thank you for review. I apologise that you are yet to receive your order. As you ordered on Friday, your order was dealt with over the weekend due to us experiencing a few delays with customer orders. I believe a member of our team has contacted you via email and that your order has been dispatched. A tracking number has been provided over email which can be used to track the status of your parcel during transit. Apologies again for the delay.
Kind Regards,
Kheira
Psyche Customer Care
None Delivery of Item
I ordered a Fred Perry jacket and paid via PayPal on 6 May 2020. To date 15 May 2020 the jacket hasn't arrived and I've sent an email to the company asking for an update but as yet haven't had a response. I fully understand these are difficult times, but an email advising of an expected delivery date surely isn't too much to ask for.
Many thanks for the speedy reply, I've received an email from FedEx informing me the item will be delivered on Wednesday 👍
15 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Mick,
I apologise for the inconvenience regarding your order and I’m sorry that you are yet to receive your item. Our team are working through customer inquiries as quickly and efficiently as possible however we are experiencing several delays as a result of the current circumstances. I have looked into your order for you and I can confirm that we have marked your parcel as dispatched. Once this parcel is scanned in with FedEx, you will receive tracking updates via email. I apologise that no one has been in touch sooner with updates. If there’s anything else I can help you with, please reach out to zgibson@psyche.co.uk and I will be happy to assist you.
Kind Regards,
Kheira
Psyche Customer Care
I purchased some UGG boots and after…
I purchased some UGG boots and after weraing them only 3 times the stitching started to come undone for over an inch. They cost £107.99 plus postage. I'd had them for only a month! On contacting psyche I was told that they were now out of guarantee!!! I complained and they eventually agreed for me to send them back at their expense. After I'd heard nothing for 2 weeks after I'd tracked the parcel to delivery at their address I emailed them. I received an answer a week later, apologising for not responding. I was assured that the matter would be looked into asap. They then stated that they wanted to repair them. After again being left to wait for a week I was asked to prove that I'd actually sent them, even though I'd sent them proof of posting and delivery. The whole saga took 4 months from raising the initial complaint to them actually issuing a refund, only after I threratened trading standards! Not one word of apology. Worst company I've ever dealt with!
13 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Stephen,
Thank you for your review. I am sorry to hear of your recent experience when shopping with us and that you aren’t happy with our service. I apologise for the inconvenience caused regarding your faulty item and for the time taken to resolve the issue. I understand your frustration and I’m sorry that a member of our customer service team was not of greater help. If you would like to discuss this further, please may I ask that you reach out to zgibson@psyche.co.uk and I am more than happy to give you a call and discuss the issue. I apologise again for the inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
Ordered a body warmer two weeks ago…
Ordered a body warmer two weeks ago still haven’t received order dispatch. Looking at all these review I don’t even think i will receive my order in the long run. Refund me pls I know not to order anything in future
12 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Anthony,
I’m sorry to hear of your recent experience when shopping at Psyche and we deeply apologise for the delay with your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however we apologise that you are yet to receive your item. Please may I kindly ask that you reach out to zgibson@psyche.co.uk with your order number and full name and I can get this looked into for you. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Doctrine of 'Caveat Emptor' is especially applicable to this seller!
The negative rating of 57 from a total 79 reviews vice other retailers' attracting up to 12000 plus positive reviews says it all! Stay away from this company if you want to avoid shock and disappointment. I ordered a simple scarf (per Order # WEB404894-463) on May 2 and received an order confirmation. But after receiving no news on order dispatch although their website claim for same day dispatches, I contacted seller on May 6, 2020 after locating their email address from the confirmation mail sent me (btw, nowhere in their website will one find their contacting email address). A staff then emailed to say that their dispatch team is having issues in locating the scarf that was on the website, and that they have 'arbitrarily' cancelled my order and refunded my money! Just like that! Notwithstanding the fact there is a pandemic on, there can be no excuse in their not having the professionalism and decency in proactively communicating with me on the issue and or offering me an alternate scarf of my choice at a decent discount to make up for their inefficiency, poor inventory/warehouse management and indifference to customer services. It is really an 8th wonder how they got so many ‘awards’ and unlike other online retailers it comes as no surprise that they do not display the Trustpilot sign in their website!
12 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi there,
Thank you for your review. I'm sorry to hear of the issue regarding your order. We are working with a reduced team at the moment due to the current circumstances and this is resulting in several delays with customer orders, however we are working through customer enquiries as quickly and efficiently as we can. I apologise that your order was cancelled without informing you of this sooner and I apologise that you were not offered a replacement item. If you would like to discuss the matter further, may I kindly ask that you reach out to zgibson@psyche.co.uk and I will be more than happy to give you a call. I apologise again for the inconvenience.
Kind Regards,
Kheira
Psyche Customer Care
No communication leads to frustraton and reviews
Ordered two polo shirts on line on 7th May and invoice said expect delivery 8th May. Its now the 12th May and I still have had nothing. Telephone number just rings out giving no information.
I emailed the Psyche team and await a response
12 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Nic,
I apologise for the delay with your order. Due to the current circumstances, our team are experiencing several delays with customer orders, however we are working as quickly and efficiently as we can to fulfill these. I have looked into this for you and I can confirm that your parcel is now with FedEx and is expected delivery by 15/05. I have sent you over an email with a tracking number so that you can track your parcel. I apologise again for the delay.
Kind Regards,
Kheira
Psyche Customer Care
Very bad service
I did online purchase on 6th may 2020 . Still have not received email on tracking .. I did email them about it and there is no respond
11 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Prashan,
I’m sorry to hear of your recent experience when shopping at Psyche and we deeply apologise for the delay with your order. I have looked into this for you and I believe your parcel was delivered and signed for on the 12/05 at 10:22am. I apologise again for the delay, however I am glad to see that you received your item. If you would like to discuss this matter further, please don't hesitate to contact us at zgibson@psyche.co.uk and I will be happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
Order due 4/5 no sign and no response…
Order due 4/5 no sign and no response from the company to emails sent
11 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi there,
I’m sorry to hear of your recent experience when shopping at Psyche and we deeply apologise for the delay with your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however we apologise that you are yet to receive your item. Please may I kindly ask that you reach out to zgibson@psyche.co.uk with your order number and full name and I can get this looked into for you. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Iv made web order which can’t be…
Iv made web order which can’t be tracked or any info on when delivery will be made tried ringing multiple times and no email address to email to find out where my order is
11 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Yusuf,
Thank you for your review. I’m sorry to hear of your recent experience when shopping with us. We are experiencing several delays at the moment due to the current circumstances and are working through customer orders as quickly and efficiently as possible. May I please ask you to send me an email at zgibson@psyche.co.uk with your order number and I can get this looked at for you. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
WEB403938-500
WEB403938-500
i ordered 2weeks ago receieved nothing! can u please respond at least
8 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Mariam,
Thank you for your review. I apologise for the delay with your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however we apologise that you aren’t happy with our service. I can see that my colleague has been in touch with updates on your order. If you would like to discuss the matter further, please don’t hesitate to reach out to us at zgibson@psyche.co.uk and I will be more than happy to give you a call. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Excellent customer service
Excellent customer service. Amazing clothes. Will shop here again x
8 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Faye,
Thank you for taking the time to leave us your review, your kind words are much appreciated!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Great communication from company and fast delivery
Great communication from company and fast delivery. Delivery company also posted updates regularly whilst goods were in transit.
7 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Maxine,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
on line ordering.
used the online ordering a few times. really fast and reliable service. quality products.
7 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Donna,
Thank you for taking the time to leave us your review. We're really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team.
Kind Regards
Kheira
Psyche Customer Care
I’m happy to give Psyche 4 ⭐️
I’m happy to give Psyche a 4 star review. I ordered clothes during the pandemic lockdown and the order came by FedEx Reasonably quickly. Sadly there was an incorrect item. I was able to contact the company by telephone and they promptly sent me a prepaid mailing label to return it free of charge. I was kept up to date by email regarding the correct item and communication was friendly and businesslike.
I appreciate that many businesses are working in a challenging and difficult environment during this lockdown period and that mistakes can happen. Yes, I was disappointed with the mistake with my order, but I was very pleased with the way it was rectified.
7 de mayo de 2020
Opinión espontánea
Respuesta de Psyche
Hi Steve,
Thank you for your review. I'm sorry to hear of the issue with your order however I am glad that we resolved this issue for you promptly. Your kind words are much appreciated. If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.