purefishing.com Opiniones 

I recently contacted Pure Fishing UK regarding a missing drag knob on my Mitchell MX2 Pro 2500 HS reel, and I was fortunate enough to be assisted by Iain Whiteley. His level of service was genuinely World Class!

From the very first email, he got back in minutes and was incredibly helpful. Rather than simply sending a generic response, he took the time to look up the reel schematic, check availability and make sure he fully understood the issue before coming back to me.

What really stood out, though, was his kindness and generosity. When it turned out that the replacement part wasn’t available, he went above and beyond and offered to replace the entire reel free of charge, even arranging shipping to Ireland.

That is exceptional customer service, and Pure Fishing is very fortunate to have someone like Iain representing the company and its brands. I’m so grateful for the time, effort and kindness he showed throughout.

A brilliant experience from start to finish. I will definitely be using Pure Fishing again.

Thank you, Iain!

Onwaarschijnlijk een vislijn van savage gear (350euro) breekt uit het niets , niet uitgooien geen aanbeetniets. Na 2 jaar en een tienal maal gebruikt. Doidleuk de garantie is verlopen. Terwijl dit in USwel wordt onderzocht. Zoek even op wat ze allemaal verdelen ( en dat is veel) en probeer dit arrogant bedrijf te vermijden

I have been trying to get the warranty of my fishing pole done. I got the email saying I was going to be getting a replacement. That was 10 day ago. I have sent 3 email and no response. I have called so many times. After 5 minutes of the same orchestral piece you are told to leave a message. I left a message. Still no response. I do not know why I cannot speak to someone or get communication with Pure Fishing.

STAY AWAY - bad warranty experience
STAY AWAY!

I had a nice Fenwick 8 wt fly rod and the rod itself was good quality and I was happy with it. However it broke, and when I tried to see about warranty I found out, not only did I have to pay $70 Cdn, and what they were offering to replace it with was a much lower quality fly rod that did not match the performance of my previous rod.

Save your money, most decent fishing rods will actually stand behind their warranty and honour it.

I won’t spend throw good money after bad and I recommend anybody shopping for a fishing rod consider better backed options

I recently had a problem with a broken Shakespeare fly rod and wanted to replace a section. iain Whitely was super helpful and understanding of the breakage. A spare section was not available but he generously arranged to replace the whole rod. Excellent customer service and I highly recommend both Shakespeare and Pure Fishing.

Hardy (Pure Fishing UK) could not have done more, or been more helpful, to resolve an issue I had with a broken priest I'd purchased some years ago.

I've been using Hardy rods and reels for around 20 years and they always go above and beyond to help and so I'd continue to recommend their products and services.

Request for a spare part for the DAM winch (rear brake).
The winch (rear brake) broke just after the warranty period. Considerable reluctance. I wrote twice. After 10 months the answer came, "there is nothing they can do..." (Tim Hakkert, Aftersales Benelux, Pure Fishing Netherlands, Breda)
Spare parts/service 0%, environmental protection 0%, brand promotion 0%.
They didn't even offer me another solution. They didn't write back again .

I've used Pure Fishing to source parts and service Greys fly reels on a number of occasions and found their service to be absolutely first rate. Most recently spoke with Iain Whiteley in customer services and had my QRS reel repaired, fully serviced and returned to me within 10 days all for just £15. I think this is incredible value and highly recommend them.

These guys are obviously a scam. I just saw a charge on my credit card for them and have no clue who they are and what they supposedly do. I wrote them an email and called them to ask for clarification. I was put on endless hold only to finally hear a recording to leave a message. I will report their charge as fraud

very helpful to resolve issue with lost Hardy rod ferrule stoppers.

very pleased with attention and service

Put through to Heather, awful experience, please retrain Heather on everything to do with customer service.
Bought a faulty Greys stalker 9’ rod with a loose reel seat, can’t get past Heather to chat with anyone else, she stated nothing wrong with the rod reel seat even after video of the defect was sent. If you get through to Heather expect a problem…

Terrible service ,wanted a new bearing…
Terrible service ,wanted a new bearing for a Greys gts900 reel so emailed pure fishing parts.

Received a curt one line reply not available in stock and not even a suggestion about helping to source one .
It is not as if the the reel was that old.

Greys fishing gear wil certainly not be at the top of my list in future.

Go for any other make not owned by Pure
Date of experience: 16 July 2024

To cut along story short, Customer service agent called Heather is a absolute disgrace to be dealing with people.

The warranty is not worth the paper it’s written on, the warranty page doesn’t exist the phone number given just rings off, I finally get through on a different number and you just get excuses, was told they don’t manufacture my rod anymore so I need to send the broken rod back to them at my cost, then get the chance to purchase another rod at a much higher price with a bit of discount! Thanks but I’ll go elsewhere staying away from all your other brands too

First of all, there is no shipment detail, I.e. weight/color on the shipment email confirmation. You can’t check the accuracy of the order. Second, the email on the order confirmation is invalid. I tried several times to send an email and each one was returned as invalid destination. There is no one answering the phones and phone mail is not returned. On top of that, when I finally received the order, they shipped the wrong color of the lures I ordered. Additionally, there was no packing list accompanying the order. All is all, I am very disappointed in Pure Fishing and won’t use them in the future

Pure Fishing antwortet kaum auf e-mails. Outletstore versendet kein Tackle außerhalb der USA. Kontakt nahezu unmöglich. Schade um die guten Marken

I purchased a roll of Berkley FireLine Thermally Fused Tough line. 6lb--125yd. I was excited to try this after reading the reviews. I set up 2 or three poles for differnt fishing conditions and went fishing. I have nothing but problems with the line coming undone from its own twist. It then becomes useless a It will not wind back on the reel. I would not recommend this to anyone and will not buy or use again.

So I sent away some Penn reels and they didn't even take the reels out the box to inspect them . Never have I had a bad service as this they haven't emailed or responded to any correspondence I have sent hopefully this company will go busy very soon

Purchased a Shakespeare Sigma 9 1/2 ft rod and reel combo for fly fishing, I am an angler of 67 years (started at 7) but never fly fished seriously before, so it was a new venture. The rod last section snapped after 2 hours usage when I was just threading line through. Purchased a new top joint (£25) tried it prior to going fishing, second joint just snapped, had the blank examined rubbish weak thin blank was the tackle shop review, Contacted Pure Fishing, not interested at all, no help, wasted over £85 on a rod combo and new tip that is not fit for purpose, into the bin, just writing this so others are not in my situation.

Tried contacting purefishing (UK) on behalf of a french friend who had broken the 3rd section of his Greys fly rod and simply wanted to know if they could supply a replacement.
After 2 emails went unanswered, one month later I tried phoning using a phone number found online. The phone went dead after 2 rings.
Forced to give at least 1 star otherwise it would be no stars!
Extremely disappointing is putting it mildly!