Pure Luxuries London Opiniones 

Respuesta de Pure Luxuries London

2 sept 2026

Thank you so much for your lovely review! We’re delighted to hear that our bags have made such lovely gifts for your friends and family, and that you’ve been happy with the quality and speedy delivery. We really appreciate your support and hope to welcome you back again soon!

Best wishes,
Faye

Respuesta de Pure Luxuries London

29 jul 2026

Hello Maralyn,

Thank you so much for your wonderful review and for choosing Pure Luxuries for all your bags! We’re delighted to hear that you love the quality of our leather. We’re sorry there was a small issue with your latest backpack, but we’re so pleased our customer service team could resolve it quickly and get a replacement to you.

Your continued support means so much to us, and we look forward to welcoming you back again! 😊

Best wishes,
Faye

Respuesta de Pure Luxuries London

28 jul 2026

Hello Sharon,

Thank you for your lovely review! 😊 We're so pleased to hear you chose the bag you loved most and that it's lived up to your expectations. Finding the perfect balance between style and practicality is always a win! We hope you enjoy your new bag for years to come.

Many thanks,
Faye

Respuesta de Pure Luxuries London

28 jul 2026

Hello Christine,

Thank you so much for your lovely feedback! We're delighted to hear you're pleased with everything you've purchased and that you've been happy with the quality and our quick delivery. Your support means a lot to us, and we look forward to welcoming you back again soon.

Best wishes,
Faye

Respuesta de Pure Luxuries London

23 jul 2026

Hello Sue, Thank you for your lovely review! We're so pleased to hear you're happy with your bag and the free phone bag. It sounds like it's the perfect size for your dog walks! We're delighted you found everything to be great value, and we hope you enjoy using it for many walks to come.

Many thanks,
Faye

Respuesta de Pure Luxuries London

21 jul 2026

Hello Rhys,

Thank you so much for your continued support! We're delighted to hear that you've chosen our bags as gifts for your friends and family and that they've all been well received. It's wonderful to know you've had consistently quick deliveries too. We really appreciate your loyalty and hope to see you again soon!

Best wishes,
Faye

Respuesta de Pure Luxuries London

7 jul 2026

Hi Sylvia, thank you for your lovely feedback! We’re delighted to hear that you’re pleased with the quality of our products. Your support means a lot to us, and we hope you continue to enjoy your purchase.

Kind regards, Faye

Respuesta de Pure Luxuries London

Actualizada el 26 jun 2026

Hi Angelika,

We're sorry to hear that you're disappointed with your purchase.

We appreciate that everyone has different expectations when it comes to the look and feel of leather. All of our bags are made from genuine leather, and the style you ordered is intentionally crafted from a softer, lightweight leather rather than a thick, rigid finish.

We're also sorry to hear you felt the delivery took too long. We can see that your order was placed on 1st June and delivered via Royal Mail on 5th June, which was within our estimated delivery timeframe.

We take all customer feedback seriously, and while we're sorry this bag wasn't the right choice for you, we do want to reassure you that our reviews are from genuine customers who have purchased from us.

If you're unhappy with your bag, please contact our customer service team directly. We'll be happy to help with the returns process in line with our returns policy.

Many thanks,
Faye

Respuesta de Pure Luxuries London

26 jun 2026

Thank you so much for your lovely review, Ann.

We're sorry to hear there was an issue with the delivery initially, but we're so pleased Dan was able to get everything sorted quickly for you. It's wonderful to hear that your leather bag has now arrived safely and that you're happy with it.

Your kind words and support mean a great deal to us, and we look forward to welcoming you back again soon.

Enjoy your new bag! 🤎

Many thanks,
Faye

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for your feedback, Carol. We're so pleased to hear you love your Marta Cross Body Bag and that you're happy with the quality.

We can reassure you that the bag is made from genuine leather. While some leather goods feature the leather hide symbol, this isn't a legal requirement, and not all manufacturers choose to include it on their products. That said, most of our bags do have a genuine leather label stitched inside the lining, so it may be worth having another look inside your bag.

If you'd like any further information about the leather used in your bag, please don't hesitate to get in touch with our customer service team – we'd be more than happy to help.

We hope you enjoy your new bag for many years to come!

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for taking the time to share your feedback.

We're sorry to hear that the Kiana Phone Bag wasn't as you expected. The branding and colour can vary slightly between production batches and may also appear different depending on lighting and screen settings, but we're sorry it didn't meet your expectations.

We should also mention that we have had two different variations of the Pure Luxuries London logo used over time, which may explain the difference you noticed regarding the front branding.

We're pleased you were able to return the bag through Next, and we appreciate your comments regarding the shape and finish. We'll be sure to pass your feedback on to our product team, as customer feedback helps us continue to improve our collections.

We hope you'll consider Pure Luxuries again in the future.

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for taking the time to share your experience, and we're very sorry to hear about the issues you encountered with both bags.

This is certainly not the standard we aim to deliver. An upside-down logo and a faulty or stiff front zip are both unacceptable, and we completely understand your frustration, especially after requesting a quality check on the replacement.

We appreciate you giving us the opportunity to replace the item, and we're sorry that the second bag still did not meet expectations. Your comments have been shared with our quality control and product teams so they can investigate this further and help prevent similar issues in future.

If there is anything further we can do to help or if you would like us to look into this directly for you, please do contact our customer service team.

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you were disappointed with the quality of the leather on the front of the bag. This is not the standard we aim to deliver, and we completely understand your concerns.

We’re pleased to hear that your order arrived quickly, but we’re sorry that the product itself did not meet your expectations on this occasion. Your comments have been shared with our product team so they can review this further.

If there is anything we can help you with, please don’t hesitate to contact our customer service team.

Respuesta de Pure Luxuries London

11 jul 2025

Hello Sally,

Thank you for your review; however it appears that this is for a different company than ours. We do not sell shoes and specialise in leather bags, purses and wallets instead.

Our items are also dispatched and returned to a UK address and not China as stated in your review.

I hope the company in question can resolve this matter further.

Warm regards,
Dan

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for taking the time to share your feedback.

We’re sorry to hear that the Nina bag didn’t meet your expectations. This particular style is designed as a soft, open-top tote, and is not intended to have a fastening closure. We do understand, however, that this may not suit everyone’s preferences.

We also appreciate your comments regarding the leather finish and appearance. As with all natural leather, slight variations in texture and markings can occur, but we’re sorry that you felt the overall quality did not reflect what you expected.

We’re pleased you were able to return the item via Next, and we’re grateful for you sharing your thoughts, which will be passed on to our product team for review.

If you would like help finding a style with a secure fastening, we do have a range of designs available that include zips and other closure options.

Respuesta de Pure Luxuries London

26 jun 2026

Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issue you’ve experienced with your bag.

We’re also sorry to hear about your circumstances and hope you’re doing better now. In terms of the bag, this is not the standard we expect from our products, and we understand how disappointing it must be to experience fraying after relatively light use.

As the item was purchased over 6 months ago, it falls outside of the standard returns and warranty period, which is why it can be more difficult to resolve at this stage. However, we do take concerns about quality seriously, and your comments will be shared with our product team for review.