Purplle.com Opiniones 3

I would have given negative review if possible if there was an OPTION!

What exactly is going on with my order?

I placed an order worth ₹3700, containing 21 items. When the package was delivered on 17th May 2026, nearly HALF the products were missing — items worth around ₹2000–₹2200 were not inside the box.

And this is where the real mess starts.

After delivery, your app suddenly showed that the order was “RESCHEDULED FOR 20TH MAY.” Naturally, I assumed the missing products were being sent separately. I personally visited TWO different DTC courier branches, spoke to the staff and even the owner, only to be told there was NO second shipment under my name.

Today is 20th May, and suddenly your app marks the order as “DELIVERED” again — without any second package ever arriving.

So let me get this straight:

1. You delivered an incomplete order with missing items worth thousands.
2. Your app showed false rescheduling updates after delivery.
3. Your customer support has taken zero meaningful action despite repeated complaints.
4. Even your courier partner confirms there is no second shipment.

This is not just poor service anymore — this is complete negligence and misinformation toward customers.

I have already visited courier offices personally, contacted delivery agents, raised complaints, and wasted hours trying to fix YOUR mistake. No customer should have to run around like this after paying full price.

I need an immediate investigation, a proper explanation, and either:

* the missing products delivered urgently, OR
* a full refund for the missing items.

If this issue is not resolved immediately, I will continue escalating this publicly across social media platforms and consumer grievance channels because customers deserve transparency, not confusion and silence.

Worst website to get your products
They dont value your money but just keep saying sorry for inconvenience

They sent me the fake products I had bought schwarzkopf professional bonacure fizz away shampoo 1000ml, 2 bottles of conditioner and 1 500ml hair mask…there was no seal and colour of the shampoo is white instead of transparent as it’s my regular go to brand since 1 year now and I know it’s colour and consistency and in this bottle it clearly shows the fake and duplicate product have ordered something for the first and last time from them and they have the audacity to reject the return request and they present fake authentication certificates on their website and claim the products are sourced from the brand which is clearly is a fraud and I will definitely make a complaint in consumer forum online and to the brand itself after this review as they are totally fraud and letting sellers sell the fake products on their website which make them a fraud as well… so never ever buy from them as their customer service also sucks… I need my money back as I can’t use a duplicate product to damage my hair