Purr & Mutt Opiniones 

2403
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver más

Valorada con 1 estrellas sobre 5

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver más

Valorada con 5 estrellas sobre 5

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver más

Información sobre la empresa

  1. Servicios empresariales

Escrito por la empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(2403)

84 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Pictures are good

Pictures are good, but disappointed that only one picture was sent out in original package, despite ordering two. Second item was sent on quickly.

27 de octubre de 2025
Valorada con 5 estrellas sobre 5

Amazing company

I cannot recommend this company enough! I ordered my mum a picture of our dog and it was fantastic! Quick service. You can accept the overall picture before you get it sent so if you don’t like it you can change it! All in all a great company to deal with.

27 de octubre de 2025
Valorada con 1 estrellas sobre 5

Haven’t received it

Haven’t received it. It’s been 7 days….

27 de octubre de 2025
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi there,

I've had a look into this for you and it seems your order is currently with the courier, and was shipped on Oct 28th. US deliveries tend to take 5-10 working days, but I can see from the USPS tracking they have stated this is running late. We are very sorry to hear this has happened.

If your portrait does not arrive please do let us know and we will do our best to help.

Thanks,
The Purr & Mutt Team.

Valorada con 5 estrellas sobre 5

Process was great!

Process was great! Item was made soon after my art approval. Purchased for my sister as a gift, she's going to love it! Shipping was confusing though. Said it was shipping by DHL which showed it was delivered to mailbox on the 17th. It showed up at my house 5 days later.

13 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

95336

95336. Customer service is non- existent. They just don't bother to reply to emails. And without any explanation the pic was delivered to a Collection Depot, not the recipient. Really inconvenient .

27 de octubre de 2025
Opinión espontánea
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

We’re really sorry to hear about your experience. Our customer service team has responded to your messages.

Unfortunately, we don’t have control over the courier’s delivery decisions, and it appears the parcel was taken to a collection point after a delivery attempt was made (as shown in the tracking). We completely understand how inconvenient that is, and we’re happy to help in any way we can.

Please get back in touch with us at help@purrandmutt.com and we’ll get this sorted for you as quickly as possible.

Thanks again,
The Purr & Mutt Team

Valorada con 5 estrellas sobre 5

I love my pet portrait

I love my pet portrait, it’s better than I imagined it would be, you did such a great job of selecting the best photo for the picture, it’s framed and pride of place on the wall attracting lots of attention and positive and fun comments, Thank you

17 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality work and speedy delivery.

This is my second time using this company, and both times I've found everything so easy to do. From finding the picture to downloading the photo, it's all very straight forward and the service given is really good, excellent communication and I was surprised how quickly my orders were dealt with. The quality of the art work was great, both were gifts, I was delighted by them and I'm sure their recipients will love them.

9 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The portrait came out FANTASTIC!

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully take the wrapping paper off of the frame before tears started rolling after seeing her beloved soul-mate-kitty again! Great quality, great customer service, super fast shipping once the portrait was complete, definitely will be back!!!

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Although I was told the photo wasn’t…

Although I was told the photo wasn’t the best that they could finalise a copy with, I was confident that it would be a good fit.
When I received the photo I was over the moon with the outcome, a complete perfect service, I would not hesitate to recommend this company.

13 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely excellent

Absolutely excellent!
I’m so pleased with the portrait I ordered of my Labrador!
It’s stunning quality and is a lovely portrait to treasure him with!
The prices are very reasonable, I received good communication throughout the process, letting me know what stage they were at with my order and then it was delivered well packaged and promptly.
I’ll be ordering again in the near future!

26 de septiembre de 2025
Valorada con 5 estrellas sobre 5

My pet portrait was received very…

My pet portrait was received very promptly but unfortunately it didn't sit straight in the frame. Apparently due to a fault with the printer. However, a replacement was sent fairly quickly and I was extremely pleased with the service provided.
My pet portrait is wonderful.

3 de septiembre de 2025
Opinión espontánea

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