Purr & Mutt Opiniones 

2403
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver más

Valorada con 1 estrellas sobre 5

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver más

Valorada con 5 estrellas sobre 5

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver más

Información sobre la empresa

  1. Servicios empresariales

Escrito por la empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(2403)

84 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Colonel & The General Photo

Had a fab photo made of my friend’s 2 labradors for her 60th birthday. Process was very smooth and quick. Friend is absolutely blown away with the pic of her fur babies! Very good quality and can’t recommend highly enough ❤️

25 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A forever piece

Your work is something we will keep forever! Love the care and attention to detail! This is the second painting we have ordered from you. I have also recommended it to my brother for his children.

28 de julio de 2025
Valorada con 3 estrellas sobre 5

Mixed experience

Mixed experience. The portrait is good but the frame (supposedly 'premium') looks cheap and tacky. I've been chasing up for how to access the digital copy I purchased for over a week with no response.

Most annoyingly, Purr and Mutt's prices are all over the place - when I placed my order it was £66.99 and when I went back to the same item less than a couple of weeks later, it was listed at less than half the price - not on sale, they said they were carrying out 'testing'. I felt a bit ripped off and after pushing back a couple of times, eventually managed to get £13 refunded but still feel I've massively overpaid.

The first draft was lazy with no attempt to blend the pet's head with the clothes. Second draft after giving feedback was good but would have been nice if they'd put the effort in without asking. Consistent with some other reviews I've read so maybe it depends which artist you get.

31 de julio de 2025
Opinión espontánea
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Respuesta de Purr & Mutt

Hi Laura,

Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t fully meet expectations.

We were particularly disappointed to hear that the frame didn’t feel premium. All our frames are made from solid wood, not MDF, and we’ve spent a long time sourcing a supplier that delivers consistent quality. That said, we know tastes vary, and we appreciate the honest feedback.

We also completely understand the frustration around the delay with your digital copy. Our support team response times weren’t where they should have been during that period, and we’ve since made changes internally to make sure we can respond faster.

Regarding pricing, we understand how frustrating it can be to see a price drop shortly after placing an order. Your order was placed nearly 18 days before that particular test price went live, but even so, we were able to refund the difference as a gesture of goodwill. As a small business, we occasionally run pricing tests to help us find the right balance between offering good value and remaining sustainable long-term, but fairness is always a priority.

Every portrait is made by our team of artists, and while most first drafts are spot-on, we always welcome revision feedback, and offer unlimted changes until you are 100% happy. We’re glad the final version turned out well.

We really do value your order and your honesty. While this wasn’t the perfect experience, we hope we’ll have the chance to give you a five-star one in future.

Warm regards,
The Purr & Mutt Team

Valorada con 4 estrellas sobre 5

Ask questions if your not sure!

Ordered one of these for my GF.. She adores her dog and always calls him her little prince. I saw they had a spoiled prince design so I knew it would be perfect. When I submitted my order, I made sure to put "Prince Leopold" in the print name option. When I got my first proof I was pretty happy with it but noticed the name wasn't included on the proof. Something told me to ask if it would be on the final print but I assumed because it was just a proof, I was just approving the artwork and the name would be added during printing.. needless to say when I opened the box... No "Prince Leopold" 😩 Maybe this was on me for not asking but if there was any issue with adding more then one word for a name, they could have at least let me know.. I paid over $160 for this print with frame. I was thinking of ordering a print of my cat but I wasn't too happy with this experience so I think I'll pass..

7 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I never received digital copy but paid…

I never received digital copy but paid for it.
The picture of Barbara had her name on it and it shouldn't have at all. Please contact me to update the order!!!

28 de junio de 2025
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi Robin,

We apologise for any inconvenience this may have caused. I can see that a member of our team has now responded to you via email and provided all three of the missing digital copy files.

These are usually sent automatically by our system once an order has been marked as delivered, but occasionally an error may occur which prevents them from being sent.

Thanks,
The Purr and Mutt Team

Valorada con 2 estrellas sobre 5

Customer service poor.

Customer service poor.
I ordered a portrait for my dog, the preview came back and it didn't look the best so I asked for them to make a change, they did the change and it arrived in the post on Friday 27th June, the package it arrived in was battered and bent, I emailed straight away to their customer service with pictures of how my portrait arrived, nearly a week has gone by and I haven't heard a word from them, really poor customer service. I wouldn't use again.....surprisingly I ordered one off Temu for £5 and its a much better picture!

27 de junio de 2025
Opinión espontánea
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi Helen,

We're very sorry to hear your portrait has arrived damaged, we will of course replace this for you ASAP. Would you mind resending your email request as we don't appear to have any record of this on our system.

Thanks,
The Purr & Mutt Team

Valorada con 3 estrellas sobre 5

It took a fair while to get the first…

It took a fair while to get the first proof, I was then sent the proof with dog saliva round the mouth which I had to ask twice to be removed, it's expensive for what it is I think, and it took a while to wait for the proofs to keep coming back once a change had been made. This was a birthday gift. Although it did look good when I'd got it in a frame. I wouldn't order from here again.

26 de junio de 2025
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi,

We're really sorry to hear about the delays and issues you experienced, especially as this was meant to be a birthday gift. We completely understand your frustration. While we’re glad to hear the final result looked good once it was framed, if you're happy to, please email us at help@purrandmutt.com so we can make up for the inconvenience caused.

Thanks,
The Purr & Mutt Team

Valorada con 5 estrellas sobre 5

Thanks purr & mutt team for your…

Thanks purr & mutt team for your excellent customer service, perhaps I was a little too hasty to judge on my last review, but you certainly made up for it by giving me a chance to correct my mistake even though you didn’t have to. and I couldn’t be any happier, the new image is fantastic. Thank you so much for your kind understanding. I will certainly be recommending you to friends and family.

11 de junio de 2025
Opinión espontánea

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