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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been feeding my Main Coon cat Purrform for over a year now. I purchased on recommendation from my daughter and son-in-law, who feed their boy on it as well. He can be fussy, but they both love rabb... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I made my own raw food for my Bengals because the breeder said it was best for them. I added taurine and other vitamins, but a trip to the vet revealed I wasn't adding enough taurine, so I was told to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve been feeding Purrform to my cats for many years now, starting with Bella, who’s very sadly no longer with us. We’d tried a variety of different raw cat foods, but she really didn’t take... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

This company is usually excellent and they provide fab food. On the most recent occasion, however, I appreciate I ordered at one of the hottest times of year, but I don't think there were enough ice p... Ver más

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Información sobre la empresa

  1. Animales y mascotas

Información proporcionada por diversas fuentes externas

We believe that the benefits of a natural complete Raw cat food meat and bone diet far outweighs those associated with cooked and dry food. It is now widely accepted by many animal and veterinary professionals around the world that a raw food diet can have many health benefits over processed food. Your cat is able to digest and utilise the ingredients in raw food as this replicates what it would eat in the wild.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

328 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(328)

131 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great cat food and amazing customer…

Great cat food and amazing customer service.
I have tried different companies in the past and Purrform are by far the best. I love that they focus on cats food only rather than both dogs and cats as many others do. Purrform provide great customer service, they are very helpful and knowledgeable.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best

My cats love Purrform food (they prefer chicken or turkey) and I am really happy as I know they are getting the best and healthiest food on the market.

29 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m impressed by my recent experience…

I’m impressed by my recent experience with Purrform. There was an issue with delivery, they replied promptly and resolved the matter immediately. Issues arise but you can always judge a company on how they fix an issue. Thank you!

29 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful product to match the awful company

If you’ve you got £35 you want to waste then buy Purrforms cat joint supplement. Smelled weird when opened the tin. I then followed the instructions by putting a small amount on my cats food.
Cat wouldn’t go anywhere near it!!!
Asked for money back, but Purrform point blank refused and then wouldn’t reply to any further emails.
Rubbish product and even worse customer services. Avoid unless you’ve got money to waste

11 de enero de 2024
Opinión espontánea
Logotipo de Purrform

Respuesta de Purrform

Thank you for your feedback.

It is very disappointing that your cat does not seem to want to eat the Purrform joint supplement.

We are always keen to support customers as much as possible and it is obviously in our interests to keep customers happy and continuing to use our foods and supplements. However, it would not be viable as a company, to refund customers where their cats are not keen, for whatever reason, on the products.

As we are sure you are aware, cats are extremely fussy creatures and any slight change in food may prevent them from successfully eating the product. We would love to satisfy all cats with our products, but unfortunately, this is not always possible.

However, for this reason, may we suggest you try adding a smaller amount of the supplement to your cat’s food, for the first week or two, to enable your cat to become used to it. With some cats, they need more of a transition, so by adding the amount indicated on the label initially, may be too much.

We are sorry that we are unable to offer you a refund for the reasons mentioned but trust you can appreciate and accept our comments but hopefully, by trying the above method, your cat will start to accept the supplement on his food.

Valorada con 5 estrellas sobre 5

We have been using Purrform since our…

We have been using Purrform since our kittens come home and they love it! The service is fantastic, always on time and great size tubs, with little to no smell! I’d definitely recommend to anyone looking to start their cat on a raw fed diet.

11 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top quality

When our first girl joined I was so stressed as she was not eating or eating few days they she was on strike as she was very fussy she didn’t gain weight and she wasn’t too happy cat. As I was advised I got her purrform ans it was best decision in my life. As a breeder and cat owner I could not have done better choice. All my kittens are weaning on it and my adult queens eating it and there is no problem at all I could not recommend enough that product

10 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best food

We have over fifteen Maine Coons who love raw food Purrform. Previously they had stomach issues but that's a thing of the past after switching to Purrform's food. We will continue caring for their health by feeding them right with Purrform meat.

9 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality food from a wonderful company!

I have been ordering from Purrform for years now, all my cats and kittens are fed on the rabbit ground bone and ox heart and they never get bored.. as british short hairs they have a tendancy to be very fussy and purrform raw is the ONLY food i have found in all the years of owning cats that they consistantly enjoy. All of my cats are in great health and they are nice and chunky!

As a registered breeder with the GCCF its great to be a member of the breeders scheme with Purrform and has great benefits.

They offer a factory collection which saves me paying the delivery fee and gives me flexiablilty to collect my order at my conveniance and the team there are so lovely couldnt be more helpful!

I would most certainly recommend!

9 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

As a registered breeder

As a registered breeder . We look for the best possible food for our fur babies. Being ragdolls tho can be hard. But our babies love Purrform. We wean our babies on the paste and then they progress on to kitten. They seem to prefer the rabbit. Purrform are very reliable and we have never had a problem with products or deliveries

9 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

what an amazing product

The best find our cat could have ever hopped for!
we have recently moved from Switzerland to London. inn Switzerland Leon was getting lovely meals hand made buy his mom and dad because we could not find a company providing high grade pure meat meals.
making his food to a high quality takes time to source the meats hearts, stomachs, livers , and all the other essential nutriants and vitamins.
The best thing about our move to London was finding Purrform and there great product with a vast range of meats designed especially with my little babys health in mind. The only reason my cat is always happy to eat his meals is because they must be filled with tasty mixture . i want to write more buy this amazing product !!! but you simply must trust me and try the meat is high grade and u can see each pouch is made to perfection

27 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great food for IBD cat

I have to be very careful with what I give my chronic IBD cat, Munchkin. I ordered the Purrform trial boxes with mostly rabbit, and some chicken. So far I have only given Munchkin the rabbit pouches, she absolutely loves them, and her poo is much better also, it's a big win for us

1 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Purrform

Great service, great food, my kittens absolutely devour the raw food. From weaning paste to kitten food. They can't get enough!

2 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered from her for my 4 week old…

Ordered from her for my 4 week old maincoon and he loves the product. Delivery was packed well and delivered promptly. Would highly recommend for anyone who’s looking to get into feeding raw.
So I’ll end with a thank you Purrform.

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect.

Perfect.
My order was placed online and was delivered promptly and on time.
My Babies love this food.
A Big Thank you from Me

27 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service is always ready via a…

Customer service is always ready via a quick call or email and they have always been happy to help me when I’ve needed to manage and deal with large numbers on a weekly/fortnightly basis. Further to this, my cats and babies are in EXCELLENT condition on purrform and I wouldn’t hesitate in recommending 🐱♥️

28 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would give 0 stars if I could terrible

I would give 0 stars if I could, so ordered for the second time over the weekend. My first experience was not great in terms of the delivery was expected on delivery date then not delivered, was left in a van all day driving round to be then left in a non frozen environment at the warehouse overnight and re delivered the next day. It arrived I was assured it would be fine to re freeze as it had partly defrosted. Then I ordered again this weekend DPD just left it outside on the main road and it was stolen, contacted relevant department, DPD said there not accepting liability even though it was stated on the app not to leave outside and with neighbour, however they went on to state that app is for normal parcels not perishable which I found quite weird they wouldn't state this when adding the parcel to the app to track. It would make sense to tell customers that its different way it works for perishable items. Then contacted purrform to send them the proof we had not stated to leave outside and that we asked to be left with neighbour in the event no one was home. Purrform did not care, after us providing evidence, and DPD emailing stating that its different protocal with perishable goods which we was unaware of. They then offered to pay half of replacement as a gesture of goodwill, like they was doing us a favour,like it was our fault, and then was sending us there terms and conditions etc which they don't bother to do when taking our money when ordering which obviously annoyed us, as again its like they were pushing the blame onto us as a customer, not the fact you are the ones using DPD and even after reviews going back 2 years with same and similar issues are being raised, its like there just ignorant to the fact they have a dodgy and unreliable courier service for perishable goods, and wont accept that there couriers are at fault so becuase of this, we obviously declined as this is not our fault at all. So why should we be out of pocket and then have to pay half again, feeling like we were being scammed and blamed like its our fault we then emailed back saying wed like half our money back as we dont want to continue being a customer of theres If they dont value there customers properly im not willing to fill there pockets with our cash. To no suprise they didnt contact us back at all. So feeling deflated the fact someone had stolen our parcel already then having no support to rectify it properly. Now theyve also basically stile our money aswell. it was not our fault at all and to be made to feel like we were at fault was disgusting. I have Already started searching for new suppliers of raw food... and if anyone wonder you can actually feed your cat human grade from your local butchers and it's less hassle andess damage on your pockets .. just ring around and ask :)

15 de noviembre de 2023
Opinión espontánea
Logotipo de Purrform

Respuesta de Purrform

Dear Kayleigh,

Thank you for your feedback.

We are very sorry to hear that your parcel was stolen from outside your property whilst you were out. As per our terms and conditions both Purrform and DPD have fulfilled their obligations.

We sympathise with the situation that you found yourself in, which is why we offered to replace half of the goods as a gesture of goodwill.

It is a very sorry situation that dishonest people feel they have a right to steal goods which do not belong to them. Unfortunately this behaviour seems to be on the rise due to the current economic climate.

Once again, we sincerely apologise for the upsetting experience, and please do let us know if you would like to accept our offer.

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