Puzzle Post Opiniones 703

TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Valorada con 5 estrellas sobre 5

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de regalos
  2. Proveedor de regalos corporativos
  3. Tienda de juegos
  4. Tienda de artículos para fiestas
  5. Fabricante de juegos y juguetes

Escrito por la empresa

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

703 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

17 de abril de 2026
Valorada con 5 estrellas sobre 5

Fabulous customer service

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!

13 de abril de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for sharing your experience, Sarah! I'm really pleased that I could help out with this packing error. It's unfortunate when these mistakes happen, but we're always here to make things right on the odd occasion that they do. Happy puzzling :)
- Tom

Valorada con 5 estrellas sobre 5

Order arrived quickly. Many smiles ahead!

My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!

7 de abril de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks so much for taking the time to write a review, Mark! I'm super glad to hear that we've impressed with the game and delivery speed. Happy Puzzling :) - Tom

Valorada con 5 estrellas sobre 5

Great customer service

My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered

11 de abril de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for taking the time to leave a review, Maria! I'm really glad that I could help out. It can be a pain when things go wrong with the post, but we're always here to sort things out :)
- Tom

Valorada con 5 estrellas sobre 5

We just finished The Secret Set

We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!

12 de abril de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for the lovely review, Shweta! I'm glad to hear that you had a great time playing The Secret Set. - Tom

Valorada con 5 estrellas sobre 5

Fantastic

We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.

2 de abril de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for taking the time to share your experience, Joanne! I'm glad to hear that you love the puzzles and that we could make up for the issue with The Blunder. Happy puzzling :) - Tom

Valorada con 4 estrellas sobre 5

Good fun

Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays

27 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for the review, Anne! - Tom

Valorada con 5 estrellas sobre 5

Love these games!

Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

19 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

I'm so happy to hear how much you love our games! Thanks for the support and happy puzzling :) - Tom

Valorada con 5 estrellas sobre 5

Puzzle Post games are a blast!

Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.

13 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

That's what we like to hear! Thanks for taking the time to share your experience, Mathew :) - Tom

Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

9 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Hi Sandra, I'm glad that we would impress with both our games and our customer service. Thanks for taking the time to share your experience. Happy puzzling :) - Tom

Valorada con 5 estrellas sobre 5

Team was very helpful when we had an…

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

13 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom

Valorada con 5 estrellas sobre 5

I loved the first escape room we…

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

3 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom

Valorada con 5 estrellas sobre 5

Very well made

Very well made and an enjoyable way to spend an evening

8 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom

Valorada con 5 estrellas sobre 5

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 de marzo de 2026
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Valorada con 5 estrellas sobre 5

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Valorada con 4 estrellas sobre 5

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Valorada con 3 estrellas sobre 5

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Valorada con 4 estrellas sobre 5

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 de marzo de 2026
Opinión espontánea
Logotipo de Puzzle Post

Respuesta de Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más