Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
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Consulta las opiniones de los clientes
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver más
La empresa ha respondido
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver más
La empresa ha respondido
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de regalos
- Proveedor de regalos corporativos
- Tienda de juegos
- Tienda de artículos para fiestas
- Fabricante de juegos y juguetes
Escrito por la empresa
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Información de contacto
Reino Unido
- theteam@puzzlepost.uk
- puzzlepost.com
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Fantastic customer service
Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
Fabulous customer service
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!

Respuesta de Puzzle Post
Order arrived quickly. Many smiles ahead!
My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!

Respuesta de Puzzle Post
Great customer service
My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered

Respuesta de Puzzle Post
Your customer service and in particular…
Your customer service and in particular Tom is amazing, very helpful and responsive.

Respuesta de Puzzle Post
We just finished The Secret Set
We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!

Respuesta de Puzzle Post
Fantastic
We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.

Respuesta de Puzzle Post
Good fun
Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays

Respuesta de Puzzle Post
Love these games!
Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

Respuesta de Puzzle Post
Puzzle Post games are a blast!
Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.

Respuesta de Puzzle Post
Brilliant customer service
Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

Respuesta de Puzzle Post
Team was very helpful when we had an…
Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

Respuesta de Puzzle Post
I loved the first escape room we…
I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

Respuesta de Puzzle Post
Very well made
Very well made and an enjoyable way to spend an evening

Respuesta de Puzzle Post
Ordering Online Was Easy
Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

Respuesta de Puzzle Post
Very enjoyable
Very enjoyable, challenging but not impossible, perfect for a date night at home.

Respuesta de Puzzle Post
Good fun but would have been preferable…
Good fun but would have been preferable without relying on online clues…

Respuesta de Puzzle Post
Missing item
A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

Respuesta de Puzzle Post
Fun and Entertaining!
It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

Respuesta de Puzzle Post
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