puzzleYOU UK Opiniones 

195
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered two puzzles as gifts but when they arrived there was no photo of the puzzle on the box, thereby making it impossibly difficult to do. Apparently I chose category 3 which doesn't have a pict... Ver más

Valorada con 5 estrellas sobre 5

We have bought 2 puzzles now. Quality is excellent and delivery was fast. I am about to buy the frame and glue. When ordering, make sure you choose a photo that will make a good puzzle, and not just... Ver más

Valorada con 5 estrellas sobre 5

Thought I would treat my daughter to a personalised advent calendar as it was the first one with her daughter and my granddaughter. Everything looked good until there was one piece missing out of t... Ver más

Valorada con 1 estrellas sobre 5

This is not a UK company They do not deliver as promised and then hide behind terms & conditions. Ruined a lockdown birthday surprise for my 75 year old Mother. Wish I'd read Trust pilot first.... Ver más

Información sobre la empresa

Escrito por la empresa

A photo puzzle is always a great gift idea. We offer photo puzzles with 100, 200, 500, 1000 or even 2000 pieces and the heart-shaped jigsaw puzzle with 600


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

195 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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3,2

Todas las opiniones

(195)

10 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Puzzle never turned up

Puzzle never turned up. I assume UPS delivered to the wrong address, because they didn't come anywhere near my house.

The contact page didn't work when I tried to report the problem. I then tried to phone the support number and got cut off almost immediately as it was too busy.

Finally I got a response a day later and their customer support chased up UPS who were unable to locate the package. I was given an immediate refund, but it left me without a valentines present and no idea who received the rather dodgy picture of me and my girlfriend!

16 de febrero de 2022
Opinión espontánea
Logotipo de puzzleYOU UK

Respuesta de puzzleYOU UK

Thank you for your review. Unfortunately, it can happen that your parcel is lost in transit. We will then immediately initiate an investigation with UPS to find the parcel. You then have the choice of receiving a replacement delivery or having us refund your money.

Valorada con 5 estrellas sobre 5

A really thoughtful, quality gift

We were given a 1000 piece collage puzzle for Christmas by my son. It was a fantastic gift, as the photos produced such happy memories, and the puzzle itself was well made, and challenging.
A really good quality, thoughtful gift

10 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Use this company at your own risk!

I recently ordered a photo jigsaw from this company and the delivered, printed jigsaw was totally unfit for purpose.
There are several multi photo templates which should be removed from the order process to prevent other customers from making the same mistake.
On contacting Customer Services I was simply told it was my fault.
I would advise all customers to chose other companies with a higher regard for ensuring their product meets customer expectations.

4 de enero de 2022
Opinión espontánea
Logotipo de puzzleYOU UK

Respuesta de puzzleYOU UK

We are very sorry that your order was not to your satisfaction. When placing your order, please always refer to the preview that we show at any time during the ordering process. You have the possibility to edit all pictures so that no important picture elements will be cut off. For all possible questions, our customer service is always happy to help you by phone or email.

Valorada con 5 estrellas sobre 5

Very responsive and helpful customer service

My puzzle didn't arrive but puzzle you immediately responded to me contacting them and we're quick and very polite with every response email. They were happy to reinburse the cost and I found them very friendly and helpful.

12 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Incomplete product sent

Incomplete product sent.

I ordered the 2000 jigsaw puzzle for my Nan and on completion my Nan noticed a piece was missing. I have tired to contact the company on numerous occasions via email, via their own ‘contact us’ page and via phone. My Nan would like to complete the puzzle which she is very happy with, with regards to quality. But sadly a piece is missing and we are now at a loss as to how to go about obtaining the missing piece.

24 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non UK company delays due to Brexit and customs

Please be aware even though this is a UK website with UK contact number the company is not a UK company product is shipped from Germany, This is not made cler durring orering only when you start searching the company and find there addresss, Add Brexit mean misse delivcery and missed surprise. I would avoid and use a true UK company from now on.

21 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A unique puzzle

It was so easy to download photos and create a unique puzzle. Was a gift and the recipient was absolutely delighted.

2 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted

I have bought a puzzle of my daughter and her boys as a present, I am absolutely delighted with it and I am sure she will be when she receives it. It arrived much quicker that I expected and was well packaged, thank you so much mypotopuzzle.

29 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recovery jigsaw

I ordered a jigsaw with 15 pictures of my grandson. Having enjoyed doing it myself, I packed the pieces of each picture separately. He has been doing it picture by picture during his convalescence from a serious operation.

28 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was very dissapointed

I was very dissapointed with my latest jigsaw the colours did not reflect the origional picture. I contacted myphotopuzzle who were less than helpful and said I had sent a poor photo which I had taken with an expensive camera in bright daylight. The jigsaw was of my wedding cards so there was a variety of colours but the jigsaw is dull creams and greys and the bright colours looked washed out.

28 de junio de 2021
Opinión espontánea
Logotipo de puzzleYOU UK

Respuesta de puzzleYOU UK

We carefully check all complaints. The quality of the finished photo puzzle depends heavily on the photo used. We produce your uploaded file 1:1 and do not make any changes to the image itself or the colours. We ask for your understanding.

Valorada con 5 estrellas sobre 5

Great website for custom puzzles

Myphotopuzzle.co.uk is a wonderful site for ordering custom picture puzzles. I have made already 8 orders through them, including family photo puzzles. Even when 2 puzzle pictures came slightly damaged, myphotopuzzle.co.uk gave me a free one as compensation. Very positive and helpful service.

28 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Granddaughter loved the picture puzzle

I bought this for my Granddaughter's 4th birthday, she loves puzzles, and was delighted with this one with all her family members on it. She is a whizz at puzzles, so the 48 piece was quite easy for her to complete, next time I'll get her a larger one

28 de junio de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disapointed

The picture I sent has been cut around the edges and some important parts are not showing, I find this disappointing, it may be my picture was slightly oversized, though I am sure it fitted the correct layout. Surely someone could have just reduced it so everything was included if there was any incorrect alignment.

28 de junio de 2021
Opinión espontánea
Logotipo de puzzleYOU UK

Respuesta de puzzleYOU UK

Thank you Chris. We would be pleased if you contact our customer service with your request. We can then check the image file and compare how the puzzle was punched. Thank you in advance.

Valorada con 5 estrellas sobre 5

A very personalised special gift!

It was the most wonderful personal 60th birthday gift for someone it is very difficult to buy for but who loves jigsaws. He was elated receiving a jigsaw of him doing a jigsaw. Really hit the spot! So well made, well boxed, inexpensive and speedy delivery. I highly recommend the company.

28 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Photo Jigsaw puzzles

I have purchased two of these personalised photo puzzles now. They make fantastic presents for any jigsaw lovers. The quality, delivery service and website have all been excellent and easy to use. I will definitely use them again and fully recommend.

28 de junio de 2021
Opinión espontánea

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