Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Ver más
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Consulta las opiniones de los clientes
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Ver más
La empresa ha respondido
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Ver más
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Ver más
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Información sobre la empresa
- Tienda de ropa
- Tienda de ropa infantil
- Proveedor de ropa
- Tienda de vestidos
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Información de contacto
38A Holmethorpe Avenue, RH1 2NL, Redhill, Reino Unido
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Excelente
1 mil opiniones
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fake product advertised incorrectly as M&S
the purchase was advertised as M&S however it was a look alike and did not have m&s branding either. the quality and finishing of the product was different and not as good as a previous one i had bought from M&S last season.
27 de mayo de 2025
Respuesta de Quality Brands Outlet
Dear Nidhi,
We're sorry to read your review. Firstly, please let us reassure you that this item is 100% genuine. We are a retailer of Ex High Street products and this was stated in the listing and description that the internal labels will either be removed or black penned. This is for legal reasons and to prevent returns to the original high street store.
If you were disappointed with your purchase, then it's always nicer to contact the seller so we could try and resolve the problem before leaving a review. We do offer returns and exchanges and will always try our best to put things right.
best wishes
Customer Service
Quality Brands Outlet
Arrived promptly and was a great fit!
25 de abril de 2025
Really happy as I could buy my…
Really happy as I could buy my favourite jeans that m&s no longer do at around half the price
28 de abril de 2025
Brands appear genuine
Easy to negotiate website. The brand I purchased does appear to be genuine, items I have seen previously in the stores. Delivery is timely and items well packaged. Sale prices seem fair.
28 de abril de 2025
Item as described and arrived on time.
25 de abril de 2025
Birthday present for my wife present for my wife that…
Birthday present for my wife that arrived promptly, it was very reasonably priced with free delivery, hoping she likes it
25 de abril de 2025
Deliberate mislabelling
Ordered pair of size 10 jeansSent pair of size 12 jeans with size blanked out. Tried emailing just bounced back as undeliverable. Tried Facebook messenger had reply saying was 10 with waist size 27 inches. Asked me to measure, this I did was 29inches ie size 12. Replied to this fact and have had no subsequent reply. Have waited 3 days before giving this review.
4 de abril de 2025
Opinión espontánea
Respuesta de Quality Brands Outlet
Dear Sian,
We're sorry to read your review. We're unsure why you or us had issues receiving your messages. Our email is operational 24/7 and the team here work Monday to Friday and normally respond within 24 hours (more often quicker).
We did receive a batch of M&S jeans which the factory had mislabelled. We therefore re-sized the garments against the M&S size templates which we know very well. However, as this was a manual measuring process, and we are human, we can make mistakes.
We do apologise if you did not get a reply, this will not have been on purpose but only through systems issues on one side or the other. We don't actually monitor our Facebook Messenger which has now been added to our list of contacts to monitor thanks to your message.
Best wishes
Will
Customer Service Team
Quality Brands Outlet
Would not buy from again as ignored the email and call regarding a defective dress
Bought a dress for my daughter for work which looks like a second. It had pulls on the body and the piping has a defect. I emailed the email given, no response. I rang and left a message with all the details and no contact. All she wanted was an exchange for the same one without the issues.
20 de marzo de 2025
Opinión espontánea
Respuesta de Quality Brands Outlet
Dear Customer,
I'm really sorry to read your review. It's very unlike us to repsond to a message. However with no further information supplied with your review we cannot investigate this further. All I can say is that we are sorry about the experience your had with us. We take all feedback on board.
Best wishes
Customer Service
Quality Brands Outlet
Wrong size
I ordered a size 8 (the tags said size 8) but the jeans that arrived were huge with a waist of 30 inches. However once I contacted the customer services they were quick to send out a returns bag and another pair. It was all very efficient and timely.
24 de febrero de 2025
Respuesta de Quality Brands Outlet
Thank you for leaving feedback. Even better when it's 5*
Have a lovely day
best wishes
Customer Service
Quality Brands Outlet
Easy ordering quick delivery very…
Easy ordering quick delivery very pleased with the dress I ordered
24 de febrero de 2025
Tried all the stores and all out of…
Tried all the stores and all out of stock of the items i wanted and there the items were on the quality brands outlet. One click and all ordered and delivery was speedy. Items where cheaper than in the original store, delivery excellent and one happy customer thank you.
24 de febrero de 2025
Great site for designer bargains
Great site for designer bargains. Got a lovely skirt for my granddaughter. Perfect fit and was dispatched and delivered very quickly . Would use this site again
29 de enero de 2025
First class service
First class service, dress arrived within three days of ordering
28 de enero de 2025
Respuesta de Quality Brands Outlet
Thank you for leaving feedback. Even better when it's 5*
Have a lovely day
best wishes
Customer Service
Quality Brands Outlet
Carhartt or 'Carhartt'?
I purchased a Carhartt WIP jacket reassured that I was purchasing a genuine item at a great price considering how expensive Carhartt items are usually. Upon receiving the item I was initially sceptical about the quality, but again believed I was purchasing from a reputable organisation. I didn't wear the jacket much at first, however it is now clear to me from the quality of the garment, and from seeing other genuine jackets of the same style that this is not a genuine Carhartt product. I have contacted Quality Brands but they have not responded to my emails.
14 de junio de 2024
Opinión espontánea
Respuesta de Quality Brands Outlet
Dear George,
We're sorry to read your review. We're struggling to find any communication from you prior to this review. It's very unlike us to not respond to communication when received and always want to deal with issues quickly and efficiently.
As for the Carhartt product you received, we have no doubts that it is genuine Carhartt, we work hard to protect our brand and reputation and do not want to get associated with counterfeit or bad quality items. Without knowing more detail it's hard to respond in-depth but please be reassured that we do take all feedback on board and try our best to deal with issues.
Best wishes
Customer Service
Quality Brands Outlet
Respuesta de Quality Brands Outlet
Thank you for leaving a review. We're glad you're happy with your purchase.
Best wishes
Customer Service
QBO Team
Good service and great value
30 de diciembre de 2024
My purchase was,as described and came…
My purchase was,as described and came quickly
30 de diciembre de 2024
Respuesta de Quality Brands Outlet
Thank you for taking the time to leave a review.
Best wishes
QBO Customer Service Team
Great coat!
I recieved a beautiful coat at a fraction of the original price. Delivery was prompt & I would use this company again.
25 de noviembre de 2024
Respuesta de Quality Brands Outlet
Thank you for taking the time to leave a review.
Best wishes
QBO Customer Service Team
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