4 puzzles commandés et reçus. Un horrible odeur à l’ouverture des boites, odeur insupportable, après 10 jours en extérieur l’odeur diminue mais ne disparaît pas. J’ai un doute quand à la toxicité... Ver más
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Consulta las opiniones de los clientes
I would leave zero if I could. The advertizing is deceptive and misleading. The puzzle is advertised CHRISTMAS POP-UP BOOK WOODEN JIGSAW PUZZLE. It is NOT—-it is flat. Pieces are tiny and very p... Ver más
Advertised as a wooden puzzle but the "wood" is more like plywood or cardboard, very flimsy. If you fit the wrong pieces together, they break when you try to take them apart again. Also, the puzzle I... Ver más
Auf einige BeschwerdeRezensionen reagiert Quordlepuzzles damit, dass man den Support kontaktieren soll. Ergibt das jetzt, so kurz vor deren Schließung überhaupt noch einen Sinn? Gibt es überhaupt n... Ver más
La empresa ha respondido
2,0
Malo
153 opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Scam
Zwykły Scam z zamknięciem sklepu, sztuczne obniżanie cen. Sam produkt to chińszczyzna sztucznie promowana na produkt premium.
8 de marzo de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Jesteśmy firmą międzynarodową, a nasza produkcja zlokalizowana jest w różnych krajach, takich jak Chiny, Stany Zjednoczone i Singapur. Siedziba naszej firmy znajduje się w Stanach Zjednoczonych. Jeśli masz więcej pytań, chętnie Ci pomożemy
Respuesta de Quordlepuzzleshop
We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.
I love these puzzles
I love these puzzles. I've purchased 3 times and have loved each one. High quality and fun.
27 de febrero de 2025
Opinión espontánea
Company Seems Fraudulent
I paid $102.49 for four puzzles, intending them as a gift to my daughter for her birthday. The email informing me that my order had shipped included my home address as shipping address, as I had intended. After receiving no package, I sent an inquiry to their customer service. They sent a reply one day later stating that my package had been delivered. There was a screenshot that indicated the package was delivered to a parcel locker, but included no information about where this parcel locker was located. I replied immediately that I had received no notification about the delivery, and sensing that I was being scammed, asked that my payment be refunded. They replied:
"Hello. We have complained to the logistics company about this situation. The logistics company is investigating. It will take some time to deal with it
We are very sorry for the inconvenience." (I added punctuation).
I never heard back from them.
23 de febrero de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory resolution.
Received within a week
Received within a week. Great quality, very well made. I ordered the small ones, perfect size for framing if you so wish. Very challenging, but so enjoy doing them. Such a shame they are closing down. Would love more.
14 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you so much for your kind words! We’re thrilled to hear that you love the puzzles and found them challenging yet enjoyable. It truly means a lot to us, especially during this transition. While we’re sad to be closing, your support has made this journey unforgettable. If there’s anything else we can do for you, please don’t hesitate to reach out. Happy puzzling!
I have over 20 of these puzzles
I have over 20 of these puzzles, and will be placing my next order very soon.
They are challenging and made to a very high standard.
Got my fist one as gift. Now hooked
16 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you so much for your kind words! We’re thrilled to hear that you’re hooked on our puzzles and that they’ve become a part of your collection. Your support means the world to us. Happy puzzling!
I did not order this puzzle yet it has…
I did not order this puzzle yet it has been paid via PayPal ?
11 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for contacting us! It looks like there was an error or misunderstanding with your order. Please contact our dedicated service team at service@quordlepuzzles.com and provide us with your PayPal transaction details so that we can investigate further and resolve the issue as quickly as possible. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory solution. We appreciate your patience and will work hard to resolve the issue for you.
Service clientèle exceptionnel
Les puzzles sont magnifiques et le service clientèle est à l’écoute et est très réactif.
J’ai acheté plusieurs puzzles et parmi eux certains étaient incomplets. J'ai envoyé un mail à tout hasard le signalant et j'ai eu la surprise d'avoir une réponse le lendemain. Après quelques mails pour affiner le problème et des réponses toujours très rapides, j’ai reçu de nouveaux puzzles gratuitement en remplacement des défectueux.
Merci.
1 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de nos produits et du service client. Votre satisfaction est notre priorité, et nous espérons que vos futurs achats seront tout aussi agréables. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter !
Unauthorised payment taken
Payment taken, still waiting for goods. Second UNAUTHORISED payment taken - spotted as checked account when company failed to acknowledge my order.
8 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
We sincerely apologize for this issue. Please contact our customer service team immediately at service@quordlepuzzles.com with your order details so that we can investigate and resolve this issue as quickly as possible.
Broken pieces and atrocious customer…
Broken pieces and atrocious customer service.
5 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory resolution. Your satisfaction is very important to us.
I am addicted to these puzzles
I am addicted to these puzzles. Great price for a beautifully packaged, pleasure to do, quality wooden puzzle. On my 3rd order now. I just love them.
6 de febrero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the puzzles. It’s wonderful to know they bring you so much joy. Happy puzzling! 😊🧩
Avoid avoid avoid
They reply to revies on here being all positive and helpful, when in reality they're not.
If I could upload screenshots I happily would.
Not replied to emails after a few days, but replied to my last review.
They'll send the wrong sizes and claim they're correct. Although the puzzles are nice, so I wish they'd rectify my money or the correct sized puzzles.
Just avoid wasting money on their "closing down sale" that has been happening for a few years :).
23 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
We sincerely apologize for your experience and appreciate your feedback. Rest assured, we are committed to resolving this issue for you. Could you please share your order details with us via email or direct message so that we can investigate and provide a solution? Your satisfaction is very important to us and we would appreciate the opportunity to make things right. 😊
High quality jigsaws at bargain prices
With all the negative reviews I was fearing the worst and nearly went to my bank to report a scam and request a refund. However my fears were unfounded. Delivery was quick and communication from the company by email was excellent. 7 high quality jigsaws for under £50. Can’t complain about that!
21 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you so much for sharing your positive experience! We’re delighted to hear that you were happy with the quality, pricing, and service. Your feedback means a lot to us, and it’s great to know that the delivery and communication met your expectations. If you need anything else or decide to get more puzzles, we’re here for you. Enjoy your jigsaws! 😊
Puzzles magnifiques
Les puzzles sont magnifiques. Il faut anticiper un peu quant au délai de livraison si on compte les offrir.
Très satisfaite du service clientèle qui est dans le dialogue et la recherche de résolution de problème pour nous satisfaire au mieux.
2 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Merci beaucoup pour votre retour positif ! Nous sommes ravis que nos puzzles vous plaisent et que notre service clientèle ait répondu à vos attentes. Nous prenons en compte vos remarques sur les délais de livraison et travaillons constamment pour améliorer ce point. N’hésitez pas à nous recontacter pour toute autre demande ou conseil. 😊
Dropshipping scam
Dropshipping without any concern to customers protecting laws.
Do not buy anything here, unless you want to get scammed.
For the Netherlands it's mandatory to have a phonenumber, address and KVK number visible at your site. Non of that is present. Even from abroad, atleast an address should be present and you need to make clear you aren't based in the Netherlands. Also failed for that test.
It's a scam. It's Chinese dropshipping ar way higher prices then the products actually costs.
19 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
We are very sorry that you are not satisfied with our website. We will carefully check all relevant regulations to ensure that we meet all legal requirements. We will also pay more attention to transparency and ensure that customers can easily obtain necessary contact details and information. Regarding pricing, we will work hard to ensure that product prices are fair and will better explain the pricing structure. Your feedback is very important to us and we will take steps to improve it. We hope you can give us a chance to improve your experience.
J'ai commandé sur ce site en décembre
J'ai commandé sur ce site en décembre, 3 puzzles. Au bout d'une dizaine de 10 jours après, pas encore de réception, je suis donc allée voir les avis google et j'ai eu très peur en lisant les commentaires, pensant m'être "faite avoir". Au final, les puzzles sont arrivés peu de temps après (environ 15 jours d'attente au total), je suis très satisfaite ! Les enfants les ont tous fait. Ils sont très beaux, très bel effet, aucune pièce manquante. Pour notre part la commande s'est donc très bien passée
8 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Merci beaucoup pour votre retour détaillé ! Nous sommes ravis d'apprendre que vous êtes satisfaite de votre commande et que vos enfants ont aimé les puzzles. Nous comprenons vos inquiétudes initiales, mais nous sommes heureux que tout se soit bien déroulé au final. Votre satisfaction est notre priorité, et nous apprécions votre confiance. Merci encore pour votre patience et votre soutien ! 😊🧩
My husband and I bought a bunch of…
My husband and I bought a bunch of these puzzles for Christmas gifts. We love the quality of them. The one problem we had was one of the puzzles did not come in the right box and I have been reaching out the company through email and no one contacts me back. My daughter was so excited to get the fox one because it looks so much like her dog and when it turned out to be a bear, so was disappointed.
27 de diciembre de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@quordlepuzzles.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.
Should have been listed as a children’s puzzle
My husband got me 2 of these puzzles for Christmas and today I finally had the chance to sit down and do the fish puzzle. The box does not tell you how many pieces are in the puzzle but if I had to hazard a guess I’d say around 160. That being said the puzzle took me roughly an hour and that’s with getting up several times to let my dog in and out.
While I love the vibrant colors and odd shapes it made it way too easy to figure out, the moment you pick up a piece there is absolutely no guess work on where said piece goes. Definitely not a puzzle for adults; unless you like super easy puzzles that you can finish in an hour.
The other issue is that the pieces are all way too loose, even after the entire puzzle is put together. Oh and shipping, well he ordered it for Christmas and it came a week later, about 5 weeks after he ordered it. I was excited when the puzzles came but definitely disappointed to have finished it so quickly. One good thing though, being a wooden puzzle there is absolutely no “puzzle dust” that you would get from regular cardboard type puzzles.
10 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for sharing your thoughts with us. I'm sorry to hear that the puzzle didn't meet your expectations, especially in terms of difficulty and piece fit. It sounds like it was a bit too easy for an adult puzzle enthusiast, and I understand how that could be disappointing. I’m also sorry about the shipping delay; that’s certainly frustrating when you’re excited about your new puzzles.
It’s great to hear that the vibrant colors and the wooden material were a positive aspect for you, though. If you're looking for more challenging puzzles in the future, we can recommend others with smaller pieces or more intricate designs. We appreciate your feedback and hope your next puzzle experience is more to your liking!
Epärehellistä markkinointia
Pidän epärehellisenä markkinointina sitä, että kuukaudesta (ja vuodesta?) toiseen kerrotaan, että kauppa sulkeutuu. Mutta ei se vaan sulkeudu, koska tämä on markkinointitemppu. Selitykset on ehkä keksittyjä. Hoputetaan asiakasta ostamaan ennen kuin tuotteet loppuvat, mutta samaa tarinaa kerrotaan uudestaan ja uudestaan. Alennukset ovat massiiviset, mutta taitavat olla vain silmän lumetta. Kauniin näköisiä palapelejä, mutta tämä on liian hyvää ollakseen totta. Älä lankea huijaukseen!
8 de enero de 2025
Opinión espontánea
Respuesta de Quordlepuzzleshop
Kiitos palautteestasi, ja pahoittelen, että olet saanut sellaisen vaikutelman. Ymmärrämme huolesi ja arvostamme, että jaoit sen kanssamme. Pyrimme aina tarjoamaan asiakkaillemme läpinäkyvää ja rehellistä palvelua, ja arvostamme, että otit asian esille. Jos sinulla on vielä kysymyksiä tai huolenaiheita, olethan meihin yhteydessä, jotta voimme selvittää asian ja varmistaa, että kokemuksesi on parempi. Kiitos, että annoit meille mahdollisuuden parantaa.
If I could give zero stars I would
If I could give zero stars I would. No wonder they are going out of business. Don’t fall for their sales. The paint/ image came off of the first puzzle we worked while putting it together! Horrible customer service. Well, no customer service, except to tell you they will do nothing.
25 de diciembre de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
I'm sorry to hear about your experience and I understand your frustration. This is definitely not the service we want to provide. Please contact our dedicated service team at service@quordlepuzzles.com with details of your concern. We will do our best to resolve the issue and find a solution that works for you. We appreciate your feedback and we want to make it right for you.
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