4 puzzles commandés et reçus. Un horrible odeur à l’ouverture des boites, odeur insupportable, après 10 jours en extérieur l’odeur diminue mais ne disparaît pas. J’ai un doute quand à la toxicité... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I would leave zero if I could. The advertizing is deceptive and misleading. The puzzle is advertised CHRISTMAS POP-UP BOOK WOODEN JIGSAW PUZZLE. It is NOT—-it is flat. Pieces are tiny and very p... Ver más
Advertised as a wooden puzzle but the "wood" is more like plywood or cardboard, very flimsy. If you fit the wrong pieces together, they break when you try to take them apart again. Also, the puzzle I... Ver más
Auf einige BeschwerdeRezensionen reagiert Quordlepuzzles damit, dass man den Support kontaktieren soll. Ergibt das jetzt, so kurz vor deren Schließung überhaupt noch einen Sinn? Gibt es überhaupt n... Ver más
La empresa ha respondido
2,0
Malo
153 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Absolutely terrible.
Terrible quality, scam advertising (forever closing down sale???) and also suspect sell your email address to spammers - avoid at all costs.
14 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for sharing your feedback. We value every customer's opinion and sincerely apologize for your dissatisfaction. Regarding the issues you mentioned, please allow us to make the following clarifications:
Product Quality: We are committed to providing high-quality products and strictly control the production and quality inspection processes. If you have any quality issues with the products you purchased, please contact our customer service team at service@quordlepuzzles.com and we will do our best to resolve the problem and provide return and exchange services.
Advertisements and Promotions: Our promotions and discounts are transparent and legal. If you have questions about our promotions or feel that the information is unclear, please feel free to contact us and we will provide a detailed explanation.
Privacy and Security: We take the privacy and data security of our customers very seriously. We will not sell your email address or any personal information to third parties. If you have questions or concerns about our privacy policy, please review the Privacy Policy section on our website or contact customer support directly for more information.
Your feedback is very important for us to improve our service. If you have any other questions or need further assistance, please do not hesitate to contact us at any time. We hope to have the opportunity to provide you with a better experience.
Bad Reviews
Good Thing is that I always look for reviews and found out before buying and they have horrible reviews for puzzles who are gonna buy.
23 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for sharing your experience. We are sorry to hear that our puzzle reviews were disappointing, and we will work hard to improve our weaknesses. We value the trust of our customers. If you have any concerns about our services or products, please let us know and we are eager to fully address them. We will do our best to investigate and take appropriate measures to resolve the matter. Thank you for your understanding and cooperation.
Te same puzle mozna kupic w empiku za…
Te same puzle mozna kupic w empiku za 3dychy🫣 Scam z zamknieciem sklepu. Nje dajcie sie nabrac.
12 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Hello, we are a formal company. Due to excessive inventory backlog, the company's funds cannot operate normally. We are clearing inventory to reduce losses. Our product quality is very good. We do not engage in false discounts or misleading advertising. All promotions are to give customers more favorable prices.
Ist schon echt unverschämt
Ist schon echt unverschämt , wenn ich für ein 10x10 Zoll Puzzle , das keine 9 Euro kostet , fast 10 Euro an Versand zahlen soll . Habs gelassen , fühle mich verar...t .
11 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Es tut mir leid, dass Sie eine schlechte Erfahrung gemacht haben. Bitte erlauben Sie mir zu erklären, dass wir kostenlosen Versand nur in begrenztem Umfang anbieten können. Wenn Sie unsere Produkte im Wert von über 69 Euro kaufen, ist der Versand kostenlos. Wenn Sie Kommentare haben, wenden Sie sich bitte mit Einzelheiten zu Ihrem Anliegen an unser engagiertes Support-Team unter service@quordlepuzzles.com und wir werden unser Bestes tun, um es für Sie zu lösen. Vielen Dank für Ihre Unterstützung und Ihr Verständnis.
Excellent puzzle. Rapid delivery. Very satisfied.
Excellent puzzle. Rapid delivery. Good value.
That sounds so unlike the many other reviews that I'm extremely surprised - but it's true. Yes, I'm a real customer. I'm in NZ. I bought one for my wife.
Picture of both sides of the completed puzzle on my Facebook page here. (Remove spaces)
www. facebook. com/ photo?fbid = 25607248065588680 & set = pcb.25607250542255099 You can comment on my facebook page if you want confirmation that I'm real.
We got the Owl shown on their ads.
The puzzle was superb, well enough built, although you'd want to be careful with the many curly bits as brute force could break them. Delivery was astonishingly prompt - about a week I think. From Hong Kong I think.
We got the A4 size and it's about right. People complaining about size may perhaps not have noted that there are 3 sizes.
Russell McMahon
1 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you very much for your love and support, and wish you a happy life!
Low quality and incessant spam
Order and delivery went fast, but it was only downhill from there. The puzzle pieces and boxes are of low quality. Without consenting, you are signed up to a newsletter which delivers incessant spam once per week to your inbox. No response from the service to unsubscribe. The "We are closing" news is a scam as well. Avoid this brand!
7 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for your feedback and interest in our products. We take customer reviews very seriously and are always working to improve our product quality and service. If you have any questions or suggestions, please contact our dedicated support team at service@quordlepuzzles.com and we will do our best to resolve your issue.
Rubbish service rubbish quality and…
Rubbish service rubbish quality and rubbish correspondence for returns - not replied to four emails !
15 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Have you received the package?Please contact our dedicated support team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.
Also ich muss zugeben ich habe zu spät…
Also ich muss zugeben ich habe zu spät auf Trustpilot geschaut und hatte schon die Befürchtung, dass nie Puzzles ankommen werden. Da ich auch auf diesen ausverkauf Scam reingefallen bin. Aber ich bin super positiv überrascht ja die Verkaufsstrategie ist jetzt bisschen unseriös aber die Puzzles kamen alle an und sind richtig schön bedruckt und bunt und echt günstig. Ich würde sogar wieder dort bestellen wir hatten echt viel Freude damit. Da wir sie aufhängen und somit eh auf eine Platte kleben hält es super.
15 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Vielen Dank für Ihr Verständnis und Ihre Unterstützung und ich wünsche Ihnen einen schönen Tag.
Achtung es gibt kein Impressum
Achtung es gibt kein Impressum! Kein vertrauenswürdiger Anbieter. Die Schließung der Firma ist nur eine Masche - besser nicht bestellen.
1 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Hallo, bitte seien Sie versichert, dass wir ein formelles Unternehmen sind und unseren Kunden ein umfassendes Leistungsspektrum einschließlich Kundendienst bieten. Solange der Kunde eine Bestellung erfolgreich aufgeben kann, versenden wir die Ware so schnell wie möglich und erbringen weiterhin Dienstleistungen für Kunden.
Betrugswarnung: Websites ohne Impressum
...und wieder ein Unternehmen mit einer Website ohne Impressum! Finger weg!
1 de junio de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Bitte seien Sie versichert, dass wir ein formelles Unternehmen sind und unseren Kunden eine umfassende Palette an Dienstleistungen einschließlich After-Sales-Services bieten. Solange der Kunde erfolgreich eine Bestellung aufgeben kann, versenden wir die Waren so schnell wie möglich und bieten den Kunden weiterhin Dienstleistungen an.
Wärs gut gemacht, wärs schön hält…
Seeehr fragil das ganze Puzzle.,hält auch zusammengesetzt nicht wirklich zusammen. Der Druck ist nicht schön ausgerichtet. Unterschiedliche Ränder. Bin froh hab ichs im sale für 8.-/ erstanden. Ist der Preis von 48.9 oder so, nicht wert
30 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Wir entschuldigen uns für etwaige Unannehmlichkeiten. Ihre Zufriedenheit ist unsere Priorität und wir sind bestrebt, dieses Problem umgehend zu lösen.
Bitte kontaktieren Sie unser engagiertes Supportteam unter service@quordlepuzzles.com mit detaillierten Informationen zu Ihrem Anliegen. Wir versichern Ihnen, dass wir die Angelegenheit gründlich untersuchen und daran arbeiten werden, eine zufriedenstellende Lösung zu finden.
Everything went wrong still waiting for…
Everything went wrong still waiting for order. It looks like the puzzles coming from china. the email corasponce not working can someone help me. Does anyone have a cell number or direct person that helped you. Can anyone help
1 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Have you received the package?Please contact our dedicated support team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.
It's a scam guys.
It's a scam guys. Don't fall for it.Not closing down.Very tiny puzzle. Inferior quality. You can't get your money back l. Very long Asian company fight if you want any type of compensation.
15 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Hello, we are a legally registered company committed to providing high quality products and services. If you have a problem with the product you received, please contact our dedicated team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will work hard to find a satisfactory solution.
Absoluter Fake…
Absolut frech sich als Familienbetrieb auszugeben & dann die Ware aus China zu verschicken! Dreister geht es ja wohl kaum
10 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Hallo, wir sind ein gesetzlich eingetragenes Unternehmen, das sich der Bereitstellung hochwertiger Produkte und Dienstleistungen verpflichtet hat. Unser Lager befindet sich im Ausland und die Produkte werden von Lagern im Ausland versendet.
They don’t have a closing down sale
They don’t have a closing down sale, don’t fall for it. The discounts look great but the puzzles are tiny (I had ordered 10 puzzles and they all fit in an A4 delivery satchel). Don’t waste your money!
1 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
We apologize for any inconvenience this may cause you. Due to excessive inventory backlog, the company's funds are not functioning properly. We are clearing out the inventory to reduce losses. We are sorry that you are not satisfied with your order. If you have any questions about the size details of the puzzle, you can contact our team at: service@quordlepuzzles.com
I should have checked here before…
I should have checked here before purchasing. I was a little suspicious when I received their ad. I didn't want to have to deal with China. Temu's unreliable delivery has turned me off for China. These guys website shows an address on the East coast so I went for it. As others have said, the "going out of biz" is misleading, for which I've reported their ad and the only items with low prices are the coaster sized 6"puzzles. I received an email with an order number which could not be tracked from their site - continuously not being found.
So, I just sat tight and received my order today - 10 days delivery which I guess is speedy coming from China. I only opened one box of the 3 I ordered (ordered 3 to avoid the $9 shipping charge) as the other 2 are a gift. I can't report yet if all the pieces are there. The boxes are wrapped in film; the pieces inside are in an orange net ribboned bag. Nice. However, I thought the reverse side of the pieces had line drawings of animals on them? The one I opened does not. I'm giving them 3 stars at this point because the items look nice - so far.
15 de mayo de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for your love and support. Your satisfaction is our top priority and we are committed to resolving issues quickly. If you have any questions, please contact our dedicated support team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will work hard to find a satisfactory solution.
Save your money
I had three puzzles delivered. First one I opened had a couple of pieces broken as the wood they are made of is very thin and flimsy. I opened the other two and a few of the pieces had to be very carefully cut apart. The company advertises as closing down. Looks like this has been going on for a while. I think this is just an excuse to get people to buy their products. Won't be buying anymore.
24 de abril de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you very much for your time and review. We are sorry to hear this. We want you to be 100% satisfied with your purchase and our products, so we will reimburse you for the damaged puzzle. Our customer service team will get back to you as soon as possible, or you can contact us at any time at service@quordlepuzzles.com. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory solution.
My first few puzzle purchases were spot…
My first few puzzle purchases were spot on and made me want to purchase more. However, my last two orders have been lacking…in two cases lacking the usually enclosed picture of the puzzle. This picture was slightly more accurate than the photo on the box. One of my puzzles, the small version of the cat in the bookshelf, was missing 4-5 pieces (it’s hard to tell exactly because of how the pieces are cut). I’m done purchasing from QuordlePuzzles
20 de abril de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you very much for your time and review. We are sorry to hear this. We want you to be 100% satisfied with your purchase, so we will compensate you or reissue the puzzle if it is missing a piece. Our customer service team will get back to you as soon as possible, or you can always contact us at service@quordlepuzzles.com. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory solution.
No stars. Absolute cheats
No stars. Never purchase from them. Misleading cheats and conduct themselves unlawfully. They give no option to unsubscribe and ignore your emails.
20 de abril de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Hello, we are sorry to bring you a bad experience. We understand your concerns about the unsubscribe option. In order to improve our service, we will increase and ensure that clear and easy-to-use unsubscribe options are provided. If you have difficulty in unsubscribing, please contact us through the customer service channel service@quordlepuzzles.com and we will handle it for you as soon as possible. We value your feedback and hope to have the opportunity to provide you with better service.
QuordlePuzzles is a company based out…
QuordlePuzzles is a company based out of Hong Kong. Thank goodness I used Amex to pay for my puzzles. They still haven’t arrived at their destination. I have sent delivery company called UniUni several detailed instructions and there is even a mobile number on the package. But somehow they can’t get it right. I would avoid them at all costs.
I sent them the coordinates on GPS. We sent photos of the house. Sent a map screen shoot from Google maps. And the package had my friends cell phone number on it. Package never arrived. Numerous emails between them, their shipping company, my friend and I. Nothing seemed to work. They are a disaster to deal with. DUMB AS ROCKS. AVOID AT ALL COSTS.
17 de abril de 2024
Opinión espontánea
Respuesta de Quordlepuzzleshop
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@quordlepuzzles.com with detailed information about your concern. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory resolution.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.