I’ve happily given them five stars. The pies are delicious when they eventually arrive. They are full of meat with magnificent pastry. But customer service is poor. I waited three weeks for delivery.... Ver más
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Consulta las opiniones de los clientes
No pies arrived, placed ordered in November, numerous emails and fb messages no answer, phone number no longer in operation had to contact my bank to obtain a refund which I finally received yeste... Ver más
La empresa ha respondido
Edit - Today we did receive a refund for the missing pies, If only someone had bothered to reply to my emails or messages.,.............. The pies are absolutely beautiful full of meat and very tasty... Ver más
Unfortunately, you have to give at least 1 star to leave a review. I would award minus stars! Ordered pies in July, no delivery. I have sent 6 emails and, as others have reported, absolutely no respon... Ver más
Información sobre la empresa
Escrito por la empresa
We make award winning savoury pies
Información de contacto
376 Heysham road , LA32BJ , Heysham , Reino Unido
- contact@radfordspiecompany.co.uk
- radfordspiecompany.co.uk
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Ha contestado el 18% de las opiniones negativas
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My son has just had the small beef…
My son has just had the small beef steak pie. He said it was inedible as all he could taste was salt. Reading all the reviews a lot of people have said too salty. Thr Radfords need to think about how much salt they are putting in their food
Bad customer service
I have not tried the pies I ordered the reason for the 3*review is because they will not answer a email. My order was delivered in a week all correct so why the bad score. The delivery company didn't even bother to knock on the door. My box sat on my doorstep for 2 hours, I only knew it was there because a neighbour caught someone going to pinch it. I have emailed the company 3 times and not got a response. I will not order another pie from this company.
Im giving them 5 stars
Im giving them 5 stars. Ive only placed my order today. Radfords have said the delivery time will be three weeks. So im not expecting them to be here for tgree weeks. Good grief, what do people want. Some complaining of too salty. Salt brings out the taste. I will update my review when they arrive and haearen them.
BUYER BEWARE…
Radford Pie Company - In response to your reply to my previous posting
We were not at home when our pie order was delivered & even though I had requested notification of a delivery date on my original order.
We were not informed of a delivery date for our pie order even though Radford Pie Company said an email had been sent to me but when I asked for a copy of the email the company ignored me!
BUYER BEWARE
Pies are very nice
Pies are very nice. We were given 2 pies by family member. My husband had the steak and I had chicken.
Husband says, very moist, nicely seasoned.
I had chicken pie, pastry was lovely, chicken breast lovely but the white jelly substance put me off a little.
Would buy some but given reviews I'm concerned they may not turn up.
No products received
Placed an order for nearly £80 but no product received. Ordered steak pies for Christmas but now going to have to find another supplier at short notice and out of pocket. Will be going to trading standards as this is theft. NOT HAPPY
The best pies I have had
The best pies I have had,I know you have to wait two weeks,you just have to remember to order early,I just hope they do not put the price up to make them unaffordable.When I did have to contact them they came back by email the next day.
I have to say the best pies I’ve eaten…
I have to say the best pies I’ve eaten , I used to swear by M&S , I tried two different ingredients and what a treat, full packed with meat and the pastry to die for,
No gristle full of tender pieces of meat, definitely be buying from them in the future,
I’ve told friends and family about these delicious pies
Well done Radfords pie company
Perfect!…
Although took a long time for delivery every pie we have ordered and eaten has been exceptional! Jam packed is really true of all fillings and the pastry melts in your mouth. Definately will order again but far in advance of need and they cook well after being frozen as well as fresh. Top notch pies!
Best pies I’ve ever had I will be…
Best pies I’ve ever had I will be ordering again.
Can anybody help as we cannot get in…
Can anybody help as we cannot get in touch with radfords. I ordered 3 different orders 2 for my daughters and I for myself 2 have arrived but still waiting for 1 to arrive.. I have tried and tried the email to no effect. I am £45 out of pocket. Are they going to pocket the money. With no delivery. HELP??
Made a special trip from Preston
Made a special trip from Preston to try the pies. The shop was busy with only one lady serving who was complaining that there were too many customers, she didn’t have time to put more pies in the oven!
She said she wasn’t a Radford and didn’t get to have 18 holidays a year!!!
We tried the peppered steak and steak and Stilton. The pies were indeed lovely and well filled but could hardly taste or see any stilton, a bit disappointing.
Asked if they had any unbaked pies to take home but was given a forceful NO, we don’t do them.
Bought a meat and potato to reheat today, hope they reheat well……….
We came from north yorkshire to try…
We came from north yorkshire to try Radford pies and I must admit they are the best pies ever,full of meat,pastery just melts in your mouth , 5stars keep up the good work,and will be back in to take some home with us up .
Quality
Quality, Quality, Quality, without doubt, the best pies I have ever eaten, and I have eaten a lot of pies, my wife has ordered them twice, and from here on they will be the only pies we buy
Great pies, poor delivery
Great pies, lovely filling and well cooked. Pastry exceptional. Customer services were great but needed to be - first delivery list as courier tried delivery to wrong house before returning to depot, replacement worse given very, very precise instructions that courier ignored in full. Small car chase to catch him and his little white van up. He claims our house didn't exist which was a surprise given that I've lived there 25 years ! Would buy again BUT pick the pies up in person
Just received another order
Just received another order. Perfectly packaged
Delivery company was great lots of communication and delivery guy was lovely.
See on TV and thought IDE try them out. On my 2nd delivery today and can't wait.
My friend put to me
"BUY LOCAL" This was my answer to him...
Peter Blackburn I do eat local these guys are in UK.
But these pies are well and truly worth the money. Fillings are from top to bottom of.all pies.
St peters pie quarter full
Supermarket pies half full
Pukka pies 3 quarts full
Market brought pies half full.
Most of these pies will cost you over £3 each now and the quality of fillings are horrible.
Radford pies from Lancashire are top quality fillings and all pies are full to the crust.
Family run business that just keeps getting better. Support small businesses that give value for money.
10 box pies £36.00 +postage
If you buy 2 boxes no postage
These freeze well . Defrost and cook the next day.
Omg delicious.
Waiting today for my 2 boxes at lunch time. Keep up the great work guys and gals these pies are amazing.
Yet again missing order
Really didn’t want to give a 1 star. This company have the worst customer service. After numerous emails regarding a missing order for my elderly mom disgraceful quick enough to take the money. You should be ashamed Radfords perhaps less time on social media and more time in your company
Never Again
This company is so poorly run, we spend on average £100 per order and recently the Quality is poor, the gravy / sauce is like gloop and not very appetising, we had 5 Pies damaged and even after 4 Emails to rectify not 1 reply, I guess its hard to find the time whilst on your 18th Holiday in 20 months, well I won't be helping to fund the 19th, we're done with this lot!!!!!!!!!!!!!!!!!
Genuine and honest review coming from a…
Genuine and honest review coming from a food enthusiast. Pies arrived on time and safely in a good cool box, no issue with arrival at all. However we found the pie fillings to be really, really OVER powering with salt!! Especially the mince meat and steak, we also found the apple pie filling not very sweet at all and very bland in flavour. Sorry we wont be re ordering anytime soon.
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