rain South Africa Opiniones 1856

I was promised 8.30 this morning that an agent would call me to help me to connect my new loop. It is now more than 6 hours later and still no assistance. I had to call out someone privately to help me and pay the call out fee. Not a very welcoming experience for a new client!

Such bad service from their billing. Double debits for three months. It takes months to sort out. Still waiting for refund. After 10 reference numbers still no refund. Ask rain does not work.

Terrible network service! It would go on for 2 to 3 days with horrible to absolutely no connection at all, totally unreliable especially if you work from home. Reported the issue on different occasions but still it got from bad to worse overtime. Now you can imagine getting billed for a service you're not even getting.

Excellent Service from Olutha Tladi!

Excellent Service from Olutha Tladi!

Olutha provided outstanding service when fixing my Wi-Fi. She was very friendly, professional, and made sure to follow up with calls to ensure everything was working perfectly. She is truly a great asset to the company, dedicated, caring, and committed to excellent customer service. Thank you, Olutha!

Palm Court Rain Store: What a pleasant experience. 3 ladies & 1 gentleman. Though the services I required took longer than I anticipated it was worth the wait. Arthur (the Gentleman) is very enthusiastic. Everyone in the store was willing & ready to help. Even other customers were all heaving a pleasant moment. It felt like we all knew each other. Big ups to Palm Court Rain Store

I’m happy with the follow-up from Rain. After raising my concern, the team responded and took action — my router is now on the way, and I really appreciate the effort to resolve the issue. It shows genuine improvement in customer care.

Thank you for the assistance and for keeping me updated.
Reference: 39475836

Terreble communication,I wasn't working,When my salary came in they just deducted twice without any communication,While they still lock my account.....Still after taking
1250 rands,your wifi isn't working,no refund no working wifi,all was a scam!

While the Rain internet service itself was satisfactory, the cancellation process has been extremely frustrating. I canceled my service several months ago, yet they continue attempting to debit my bank account. It has also proven nearly impossible to reach a human representative, as the support system relies solely on automated responses. Based on this experience, I would not recommend Rain’s services to others.

I had a house break some month ago and these pple are just pulling money in my account im still sending them messages to cancel the service but they can't even block their devise but they say it belongs to them WHY ,so i must continue paying for the service im not using ,why can't they cancel the lost one n change the customer for a replacement, once you send a complain they will never come back to you ,join them for yoir own risk

I was charged twice
I keep calling and they are not helping they are just dropping the call

Honestly if I could rate a Zero I would
I’m so disappointed in Rain! 😡 I made a double payment back in July, and to this day over 3 months later I still haven’t received my refund! I’ve spoken to so many customer service agents, sent proof of payment FOUR times, and even followed up through emails, yet nothing has been done.

Three tickets have been opened for the same issue, and every consultant keeps saying “it’s been escalated” — but clearly, no one is doing anything about it. I even asked them to just use the extra money for my next month’s payment, and they still didn’t!

Now I can’t even pay for my WiFi because they’re still charging me for August — even though I already paid double. It honestly feels like I’ve been scammed. 😤

This is by far the WORST service I’ve ever received. No refund, no follow-up, no accountability! I’m seriously considering cancelling my Rain account because this is just unacceptable and beyond frustrating.

I subscribed with rain on july the network was okay for July and August after that everything just became a mess, mind you I am working remotely. I even got a warning for being out of adherence, even their chatbox is so useless it does not help with anything it will just tell you to switch off for 30 seconds, If this is not sorted by end of the months I am terminating the stupid contract, so if you were considering rain better try another network or else you will regret

I won't recommend Rain to anyone. I had wifi from them for almost 5 years and had a few problems but nothing major. I needed a new 101 router and they delivered it to my house. Since then 4 days have passed and my router is stilk not working. Customer support said it takes 24 hours to activate but it still didn't work after waiting the time. I called again and they said the signal tower is down. I waited again and it once again, didn't work. I called again and they told me my IMEI of the router isn't activated and thats the problem. So again I waited with the same poor result. I called again and they told me that the problem is gonna get reviewed to be resolved. That was yesterday and my wifi is still not working. They can't even find the problem guven how many excuses they gave and my problem is still not resolved. I really expected better from them. This is utterly poor service Rain. I will be canceling my contract with you.

I called to be assisted but everyone who attended my call was so unreliable as I have spent 2 days of inconvenience because of this network who has no sense of agency to their customers.

My ticket ref number is 38916952

I've had Rain for a while and the network is not great, Signal is bad and inconsistent.
I had enough and decided to change to Fibre and canceled my rain Subscription.
Cancellation was done in August and my account was debited for my "last" payment.
On September 2nd my router was collected to my surprise at the end of the month my account was debited again, when I contacted rain they initially disputed it but I showed them that I had canceled before September but they still debited me for the month that I had not used, They admitted to have debited me incorrectly and agreed to refund me.

Its now the 9th of October and I receive a mail stating that they don't owe me a refund and that they debited me in September for August usage.

This is really Unprofessional and disappointing!

My ticket number below
Reference Number: 38283922

I paid for the speed increase but rain did not increase the speed...yet I made three payments today for R314.10, R157.05 for the promise to pay and R154.81 pro-rata for speed increase now they are saying it is not appearing on their system what a mafia company nxa

Rain wifi do provide good Wifi but have pathetic customer service
I put in a request to cancel my subscription on the 4th of September as they have a "anytime cancelation policy"
To my surprise I was dibited again for October and now I am struggling to get an it canceled and refunded

Reference Number: 38728506

Its a scam. 50% of the time we have internet, and when we do its slow and lags. And we pay more than other providers. Dont do it

Rain is scamming people I won’t stand for this their service is very poor I asked them a month before to close my account they decided no to now they are demanding me money I’m taking this further I’m tired they now going to deal with my lawyer 🤬

This has been the MOST SHOCKING SERVICE or should I say NON SERVICE company I have dealt with.

There is absolutely no customer support,their phone line NEVER gets through to someone for help, you can log a 100 tickets, you will not get service.

The connection is utterly shait, no internet for most of the time even though the router states 5G, actually should state 0G,NEVER IN MY LIFE AGAIN WILL I USE THIS COMPANY.

CANCELATION IS AN UTTER DISASTER

UPDATE: STILL NO RESPONSE FROM RAIN ABOUT THE INCORRECT BILLING NAME ON THE MY INVOICE.JUST KEEPS ON ESCALATING AND ECALATING. PATHETIC TO SAY THE LEAST